With a vehicle as potentially paradigm-shifting as the Model S, you've got to have the service to match. That's why Tesla Motors is rolling out what it calls a "transformed service experience." "Moving beyond automobile service of the past 100 years means bringing service to you in a new way," wrote Joost de Vries, vice president of global service, on the company's official blog.

Tesla will be nearly tripling the number of Tesla Service Centers so more customers have them close by. Since customers have reserved the Model S in advance, Tesla says it knows where the first 12,200 cars will be delivered. Based on the expansion map, over 90 percent of current Model S reservation holders in North America will be within 100 miles of a center, and more than 80 percent will be within 50 miles, de Vries writes. These service centers probably more like labs than what most car owners are used to seeing – the "floors are spotless and the air is free of exhaust."

If Model S owners can't make it to the service center, they can call the Tesla Rangers. The Rangers will visit an owners home or office and can provide any service offering that doesn't require a service lift.

During a scheduled annual inspection (or after 12,500 miles), a service technician will spend several hours conducting a full assessment of vehicle components including brakes, tires, suspension, steering, lighting, and safety components.

Tesla's service department will regularly receive updates on how the car is performing. If the diagnostics find a potential issue, it can alert Tesla's service team and a message may pop up on the instrument panel to alert the driver. The Model S has software designed to control this functionality, and many of its service interactions will be in the form of a software update using the car's Internet connection or a wifi network.

This connectivity means that service enhancements can be installed remotely. Tesla is working on updates that will include a speed warning that chimes, additional stereo system settings, and memory seat functionality. Some of these enhancements are coming through customer feedback. One example of drivers telling Tesla what they want of their car: the Model S will soon get an update that will allow forward 'creep' when you remove your foot from the brake. Tesla heard this feedback during the recent Get Amped tour.

So, what will all of this service cost the Model S owner? In North America, a one-year (or 12,500-mile) service plan costs $600 and covers annual inspection and all wear and tear parts, excluding tires. A pre-paid four-year service plan is available for $1,900 and includes four annual inspections up to 50,000 miles. Ranger visits cost a $100 flat fee per visit, and there is a combined plan that includes "Tesla Service and unlimited Ranger Service for four years or 50,000 miles for $2,400." Or, as it's know in Tesla costs, two High Power Wall Connectors.


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    • 1 Second Ago
  • 37 Comments
      • 2 Years Ago
      How clueless can you get? Do you realize what a GOOD Technician costs these days? The ford, kia, hyundai, chevy stores down the street from my mercedes dealer are all the same price at $120 an hour. Do you know what a set of brakes cost on a luxury car? They start at $200 for pads only and go upwards of $700 an axle for pads and rotors for german cars with a base price of over $50k. Tesla is offering a SET price for a service, not a variable scale where you can in for xxx.xx and get upcharged at the door for extra filters, brakes, and fluids. This car doesn't wear like a standard gasoline car. Go look up the total cost of ownership for a luxury car that can perform at 0-60 in 4 seconds for maintenance costs over 40k miles. I will guarantee you it costs over $3000. And if you think your BMW service is "free".... Think again.
      Leather Bear
      • 2 Years Ago
      "Tesla Model S will get update for 'creep' mode" When I saw the headline, the first thing that flashed through my mind: a new feature specially designed for former 3-Series drivers (as in "what's the difference between a BMW and a porcupine? Porcupines have the pricks on the outside"). I'll be here all week...
      Rotation
      • 2 Years Ago
      I'm glad the Tesla S comes without creep mode and that it will be switchable once it gets it.
      • 2 Years Ago
      Creep mode in an electric vehicle? Really? Doesn't anyone realize that is Not. A. Feature. It's a compromise of automatic gearboxes designed to prevent jarring when the automatic clutch engages! How annoying that you would now have to keep your foot on the brake when stopped on a flat road. I agree with creamwobbly, too. It's dangerous. If someone loses consciousness in or steps out of a car with creep mode it won't stop until it hits something solid, gaining speed all the time. Nemebean, I don't know what car you drive but creep can add up to quite a lot of speed, quite a lot more than 1mph. Quite enough anyway, to mow down a pedestrian and roll over them... I'd call that dangerous... A simple solution for crawling through stop and go traffic could be to make the cruise control usable from 0 (or 1) mph. At least you could make that automatically switch off when someone touches the brakes, opens a door or there is no-one in the driver's seat...
      purrpullberra
      • 2 Years Ago
      This seems WAY too much for routine service on a car that's much simpler than ICE cars. It's not a deal breaker exactly but I did just hear " I don't know, it sounds like it is getting more and more expensive...". Thanks for that Tesla. I am suspicious that they may insist on yearly or mileage based check-up's whichever comes first. I am not sure this will make sense for most people. These charges shouldn't be across the board but instead based on the actual work needed or based on how each car presents itself. Those who drive hard all time pay the same as those who baby the thing. How does that make sense? They should have a multi tiered fee structure that even takes time of day of appointment into account. Flat fees like this are unreasonably stupid. I am going to do all I can to change this when I become a depositor. I was counting on a lot of savings based on the fact that this car requires far less service than any ICE. those of you who commented and thought this matters to no buyers are wrong in my case at least. I can afford it, I guess, but it should not necessarily cost much more than other check-ups for ICE's with nothing wrong. Most (or some) competitors have free services now, BMW for sure. I want Tesla to succeed but by selling cars not high profits on service center fees.
      Reli Dtm
      • 2 Years Ago
      the thing I dont get about this is if the service is suppose to be cheaper than normal cars how is its 600$ every 12,500 miles when I pay less for full service on my VW gti.. about 1/3 of that always
        Daniel Hansen
        • 2 Years Ago
        @Reli Dtm
        It's a different level of service on a different level of car. People aren't getting a Tesla S because it'll save them money in the long run over a GTI. They get it for a myriad of other reasons including efficiency, but obviously with the price bracket it's not an economical car financially.
          Reli Dtm
          • 2 Years Ago
          @Daniel Hansen
          well before on the site it says "significantly less service/cost than gas powered cars".. Even when I had my audi the service was around 300$... maybe they are comparing it to a cost of a Porsche or a Jaguar? im not sure of the cost on those intervals
          • 2 Years Ago
          @Daniel Hansen
          Since you guys don't get it, the service cost includes all wear and tear parts. Brake pads, pumps, belts, clutch, bearings, bushes etc (and yes I know the Telsa S doesn't have some of these items) Just not tires. What would be interesting to know is what is the service cost after 4 years and does it include the batteries
        maxximtl
        • 2 Years Ago
        @Reli Dtm
        Just wait till you have to replace a timing belt, water pump or a clutch on the GTI. You will be wishing for a $600 service at that point. I don't think Tesla is lying here. Over time, I have no doubt that the service costs on the Tesla will be less than an ICE car. There are simply fewer moving parts and less things that can fail.
          Rotation
          • 2 Years Ago
          @maxximtl
          Teslas have water pumps too.
          jkirkebo
          • 2 Years Ago
          @maxximtl
          Yeah, replacing the timing belt on my VW TDI cost me over $1000 last time...
          Joeviocoe
          • 2 Years Ago
          @maxximtl
          The cost of NOT replacing a timing belt! Yeah... boom goes the dynamite.
      • 2 Years Ago
      How clueless can you get? Do you realize what a GOOD Technician costs these days? The ford, kia, hyundai, chevy stores down the street from my mercedes dealer are all the same price at $120 an hour. Do you know what a set of brakes cost on a luxury car? They start at $200 for pads only and go upwards of $700 an axle for pads and rotors for german cars with a base price of over $50k. Tesla is offering a SET price for a service, not a variable scale where you can in for xxx.xx and get upcharged at the door for extra filters, brakes, and fluids. This car doesn't wear like a standard gasoline car. Go look up the total cost of ownership for a luxury car that can perform at 0-60 in 4 seconds for maintenance costs over 40k miles. I will guarantee you it costs over $3000. And if you think your BMW service is "free".... Think again.
        Rotation
        • 2 Years Ago
        Technician? Ohhh. You mean a mechanic. Pads for my German car weren't that bad and rotors were shockingly cheap. I don't know about you, but I don't want a set price. You are afraid of being upcharged at the door? If you pay a set price you're already bring upcharged. Agreed on the running costs. That car has ultra perf tires on it like mine does and that means you're spending $1K or so just in tires every year (almost $2K per set every 2 years). That's $0.10 a mile for tires alone!
      throwback
      • 2 Years Ago
      600 bucks for a service that only includes inspections? great way to make some coin.
      over9000
      • 2 Years Ago
      lol most of the items in the checklist are probably "inspect" or "check" which is next to useless.... followed by replace cabin air filter.
        over9000
        • 2 Years Ago
        @over9000
        and not to mention a "test drive" which literally means "you're deaf and don't know anything about cars, so we're going to waste your driving range and floor it to see if there are any weird noises"
      DKano
      • 2 Years Ago
      You have to compare the cost of service for these two cars to gas powered cars that cost around the same. Some people are paying close to $100K for these cars, so $1900 for service shouldn't hurt them too much.
      creamwobbly
      • 2 Years Ago
      Can I get a car *without* this dangerous throwback creep mode?
        Nemebean
        • 2 Years Ago
        @creamwobbly
        Dangerous? You cause a lot of accidents creeping along at 1 mph?
        paulwesterberg
        • 2 Years Ago
        @creamwobbly
        It is a feature, so they probably have a setting in the control panel that allows you to turn it off.
      purrpullberra
      • 2 Years Ago
      With variable creep and adjustable regenerative braking a driver can crawl through stop and go traffic by using the touchscreen only, no pedal at all. I can't wait!
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