"Bienvenidos a OnStar."

General Motors Co. announced this afternoon that it's taking its OnStar services south of the border and will begin offering them in Chevrolet, Buick, GMC and Cadillac vehicles sold in Mexico in 2013. Services included: automatic crash response, 24/7 emergency services, stolen vehicle assistance, vehicle diagnostics, turn-by-turn navigation, remote door unlock and the RemoteLink mobile app.

While OnStar does come with a monthly subscription fee, GM believes the having a human being on the other end of the line makes its service special.

The company may have a point. Extensive testing has shown there are some advantages to the service and humans generally have much better voice recognition abilities than Siri, Sync or even HAL. But individual customers must decide if it's worth the price.

The expansion of services means all of North America will now be covered by OnStar. GM also offers OnStar in China. Currently there are 6 million subscribers to OnStar. Scroll down to see the press release.
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OnStar to Offer Services in Mexico in 2013

Sophisticated technology with a human touch enters first Latin America market


DETROIT– OnStar is expanding to offer its integrated safety, security and navigation services in Chevrolet, Buick, GMC and Cadillac vehicles sold in Mexico some time in 2013, joining the United States, Canada and China as countries where the services will be available.

"OnStar's expansion into Mexico will make OnStar the preeminent provider of automobile safety and security services in Latin America," said Mary Chan, president of Global Connected Consumer. "This is an important step as we will continue to grow GM's connected vehicle solutions in other regions of the world in the coming months and years."

OnStar is planning to offer the following services in Mexico:

• Automatic Crash Response
• 24/7 Emergency Services
• Stolen Vehicle Assistance
• Vehicle Diagnostics
• RemoteLink Mobile Application
• Turn-by-Turn Navigation
• Remote Door Unlock

"While OnStar uses very powerful and advanced technologies to deliver its services in the car and via the web and smart devices, it is simple and easy for the customer to use," said Jeff Christensen, managing director of OnStar Mexico. "OnStar's human contact is what makes it unique and differentiates it from other telematics services in the market."

Additional information about availability of vehicles sold in Mexico with OnStar service and pricing will be announced in the coming months.

"This affirms our commitment to continued technological innovation, outstanding customer experiences and our focus on strengthening our competitiveness in the Mexican market," said Ernesto M. Hernandez, president and managing director of General Motors de Mexico.
"We are confident these services will be quite popular with Mexican consumers."


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    • 1 Second Ago
  • 8 Comments
      Nick H
      • 2 Years Ago
      I never thought I'd say this, but that rear view mirror is gorgeous. It's sleek, minimalist, and very modern. GM should integrate that into all of their premium cars ASAP. It makes the big plastic ones we've grown used to just look... clunky. It may only be a minor detail, but I think everyone, and especially premium buyers, can appreciate great design.
      KAG
      • 2 Years Ago
      I wonder if it tells you how to avoid kidnapping and the drug cartel there? Screw it, just get the bullet proof windows instead.
      • 2 Years Ago
      [blocked]
        z7s7
        • 2 Years Ago
        Sonata's are for ladies
          Sir Duke
          • 2 Years Ago
          @z7s7
          Seriously though, that's who drives then around my. Also popular with middle-aged white males of questionable gender preference, questionable, because I don't want to assume.
      Rick Cavaretti
      • 2 Years Ago
      And now an excerpt from OnStar's concierge services: 'Hon Starre, waz dat two or three tacos?' Sorry, I couldn't resist, it's Thursday and the weekend is almost here.
      Dark Gnat
      • 2 Years Ago
      So many illegal alien/border crossing jokes, so little time.
      JF
      • 2 Years Ago
      EnEstrella?