Despite what some media outlets are saying, the long list of questions and answers about the Fisker Karma now floating around (and available below) is not a leaked document. Instead, it is part of Fisker's ongoing customer service operations, Roger Ormisher, Fisker's head PR director, told AutoblogGreen. The Q&A is the result of Fisker's ongoing town hall meetings it holds via telephone with customers, where "we discuss everything that's going on with the car." The questions are collected, answers written down and then the list is sent out to all Karma owners, he said. Since the powertrain technology in the Karma is so new, Ormisher said, "this openness is about us developing relationships with our customers."

To complement the Q&A, Fisker is thinking of setting up a physical owners council where they could come in and spend time with Fisker to discuss upgrades and changes. Thus far, Ormisher said, the Karma's software updates have been done free of charge and any future updates that affect integral parts of how the car works will continue to be free. There is a possibility that cosmetic upgrades could cost money, but no decision has been made on that. The Q&A says:

Specific warranty issues that require flash updates will be performed under the normal terms of the Fisker warranty. ... In the future, software upgrades which improve functionality, navigation or other features may be made available and can be installed at the request of an owner by an authorized Fisker Retailer for a fee.

What other information is in the Q&A? In short, Fisker knows there are problems. Lots of them. The Q&A says it is looking to "improv[e] the command center functionality and interface on all current Karmas." (This is why it's terrible right now.) It offers tips on how to get the command center car to respond more quickly. It says Fisker does not have any plans to mute the voice guidance when using navigation, even though customers are asking for it. It explains why the engine sometimes comes on in Stealth Mode. It says Fisker is "investigating the issues which are causing poor Bluetooth performance." Oh, and the problem with the A123 Systems battery packs will start to be fixed in the fourth quarter of 2012.

Read the entire Q&A for yourself below.
Show full PR text
Customer Town Hall FAQ

Command Center

Q. Are there any plans to improve the Command Center functionality and interface?
A. Yes, we are currently working on improving the command center functionality and interface on all current Karmas.

Q. Will the daytime/nighttime screens come back (White/Black background)?
A. Yes, we are planning to implement Day/Night modes (White/Black contrast) in the next model year. This update will be available to all current Karmas.

Q. I have 615 so why do I still get a blue screen during some reverse efforts?
A. In rare occurrences, a blue screen may briefly appear when transitioning from Reverse to Drive.

Q. Is there any possibility the command center hardware will be replaced/upgraded in the future?
A. Fisker Automotive will continue to research ways to improve performance and responsiveness. There are no plans for hardware upgrades for existing Karmas.

Q. Why is the Command Center slow and unresponsive?
A. Similar to your desktop or laptop, your Karma possesses its own computer, the Command Center. This system needs to fully boot-up before any actions are taken. If the system does not fully load before you begin using the system, you may experience delays. For example, if the "Agree" button is pressed as soon as the vehicle is turned on, this command may not register until the screen has fully loaded. Please wait at least 5 seconds for the system to process your selection.
Also, when selecting other screens such as Audio, Phone, Navigation, or System there may be a slight delay in the initial actions. However, once all of the programs have loaded, you can toggle between different screens quickly.

Q. Are there plans to update or overhaul the Navigation system?
A. Currently, we do not have any plans to update the Navigation System. We will continue to investigate ways to improve system performance.

Q. Is there any way to mute the Navigation voice guidance?
A. Currently there is no option to mute the voice guidance on Navigation.

Q. Will software updates be provided to existing customers free of charge?
A. Specific warranty issues that require flash updates will be performed under the normal terms of the Fisker warranty. We strive to continuously improve our product features. In the future, software upgrades which improve functionality, navigation or other features may be made available and can be installed at the request of an owner by an authorized Fisker Retailer for a fee.

Gas Engine in Stealth Mode

Q. While driving in Stealth mode, the engine has twice turned on by itself, even though the car shows Stealth. Why did this this happen and is this common? It did not turn off even after hitting Sport and Stealth again.
A. It is normal operation for the gasoline engine to run when the vehicle is in Stealth Mode. There are 3 conditions when the engine will operate in Stealth Mode:
  • 1.Anytime the vehicle is re-fueled or the fuel door button is pressed, the engine will run to perform a fuel-evaporation emissions test.
  • 2.The engine will run at set intervals to keep all internal engine parts lubricated.
  • 3.The engine will run anytime the high voltage battery requests a charge. Even with plenty of battery power remaining, the high voltage battery may need a specific cell charged to balance the pack so it will engage the internal combustion engine. This is a normal function of the Power Management System.

Solar Panel

Q. When will the Solar Animation Screen become functional?
A. The solar panel animation screen in the Command Center is still being developed. Due to the graphics interface and the amount of CIU resources it required, we are redesigning how this information is displayed in the future.

Agree Screen

Q. Is it possible to remove the "Agree" screen altogether? Other vehicles just show a warning screen, but do not require the customer to click "agree"?
A. No, we are legally obligated to display this disclaimer. We are exploring options to automatically advance through this disclaimer.

Bluetooth

Q. The Bluetooth connectivity is noisy and the performance is very poor. When will the Bluetooth sound quality improve?
A. We are investigating the issues which are causing poor Bluetooth performance.

Q. Would a new software update allow the display of songs that are playing on the Bluetooth interface?
A. New software would not add this functionality as the limitation is with the Bluetooth protocol stack. Cooling Fan Runs During Charging

Q. Can I plug in the Fisker Karma while the fan is still running?
A. The recommended practice is to let the car go to sleep (wait 2 minutes, PRND light turns off) before plugging in to the charger. Plugging in to charger while the fan is running will prolong the fan running time and reduce the efficiency of the charging cycle but will not harm any components.

Q. Why does the fan turn on while my vehicle is charging?
A. This is normal operation and is required to keep electronic components at an optimal temperature during charging.

Q. Does the cooling fan run off the 12 volt battery or the High Voltage Battery?
A. The cooling fan is powered by the 12 volt battery. If the 12 volt battery falls below a certain threshold, then the Intelligent Battery Sensor will active the Auxiliary Power Module . This module takes voltage from the high voltage battery and steps down the voltage to charge the 12 volt battery.

Charge High Voltage Battery in Sport Mode

Q. Does Fisker plan on giving users the ability to 'recharge' the battery while driving in Sport like we experienced in the Road Show?
A. Our Fisker engineering team deemed it more efficient for the high voltage battery to be charged via a charge station rather than being charged by the gasoline engine/Sport Mode. When the HV Battery was being charged in Sport Mode the engine was required to operate at a higher RPM which decreased fuel economy and increased emissions. The current program allows for higher operating efficiency and lower emissions while still allowing the vehicle to extend its range.

Mirrors

Q. My side view mirrors have been replaced twice and they tried to fix it a third time. They will not retract or deploy manually or automatically. When will this be resolved?
A. The issue with the mirrors burning out and having to be replaced has been resolved in the 6.28 software upgrade.

A123 Battery Exchange

Q. What is the status of the battery exchange program?
A. The program is on track to begin in Q4 of 2012 once supplies of new battery packs are available.

Q. How do I know if my battery is affected, and when will it be replaced?
A. We are in the process of determining the specific VINs that are affected by the A123 battery exchange program. We will be proactively replacing all battery packs throughout the year. You will be notified later this year if your vehicle is affected.


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    • 1 Second Ago
  • 26 Comments
      Andre Neves
      • 2 Years Ago
      That's interesting, you know, AB, thanks for, the info.
      joejoe509
      • 2 Years Ago
      Chryslers burned, Ford Pintos burned, Ferrari 458's burned. The list goes on and I'm not even trying that hard. Problem is that it's a new company and everyone is looking for any simple reason to distrust them. When you're a major, established company setbacks like this make the front pages for a few weeks and then you move on. Unfortunately Fisker won't be so lucky. They'll have to work triple duty to make up for this mess.
      Andre Golsorkhi
      • 2 Years Ago
      This is not that crazy of a list. To be fair, I've owned 6 bmw's consecutively, 5 of which were M's. If I had a Q&A list of all the things I asked that went wrong and BMW answered and published them, it would also be a long list. This is also an aggregate list of all issues from all customers, not issues with every car they produce. I'm not buying a Fisker any time soon and I'm not supporting poor engineering or workmanship but let's put this all into perspective. Bunch of software glitches and minor operational issues that they're being transparent about while they try to get it right.
        Car Guy
        • 2 Years Ago
        @Andre Golsorkhi
        Cars burning to the ground is far beyond "software glitches and minor operational issues"......
          Classic_Engr
          • 2 Years Ago
          @Car Guy
          2 cars burned. They found the root cause. A bad cooling fan. They are working with the supplier to permanently resolve it. End of story. How many Fords, GM's, and Chryslers have burned due to engineering and manufacturing issues over that past decade? A lot more.
      johndoe5019
      • 2 Years Ago
      I wouldn't call the car burning to the ground a minor software glitch.
        joejoe509
        • 2 Years Ago
        @johndoe5019
        Remember when Chryslers were burning down left and right? They got through it somehow...
      dimcorner
      • 2 Years Ago
      So you pay $100k to beta test something that should have been in alpha test...
        FreeThinker
        • 2 Years Ago
        @dimcorner
        And there it is. In your comment you reveal the two issues most online armchair car bloggers have with Fisker. 1) You don't understand that Fisker had to start a new car company, (try that in your spare time, dimcorner), hire engineers and staff, create a NEW car on a NEW platform--(not an existing platform from, say, a small boutique sports car roadster manufacturer like Lotus)--as well as a new EV drivetrain, then create a deal with a major OEM to supply the ICE for extended range, raise private funding and create a deal with a manufacturing site to create a manufacturing plan and process, coordinate suppliers to provide thousands of parts, and then assembly it all in time to meet the DOE's deadline to showcase their ability to actually make a car--from scratch, did I mention that?--so they could get the rest of the loan approved to build the Atlantic. Whew. I'll gladly bet anyone one of my collector cars if they could do the same and WITHOUT encountering any launch issues or bugs. 2) The price. Fisker simply did't have the resources to mass-produce a more affordable car like the Chevy Volt for the average Joe like you. GM's resources and sales of other vehicles (like trucks) allowed them to spend billions to get the Volt to dealerships, and yet it will be years before they see an ROI. Fisker didn't have that luxury, so they had to find a way to raise funding. Fisker was upfront about his goal to sell a full-size $$$,$$$ luxury flagship upfront to showcase their brand and technology AND to raise the funding needed (along with the DOE loan) to develop and manufacture the more affordable (yet still not cheap, like the Tesla S) midsize Atlantic sports sedan. And for some reason that pisses you off, because you think that "your tax money" was "stolen" to do it. But you are wrong. It was a loan. It will be paid back. With interest. But all of this is far too much for short sighted people like you without any vision to comprehend. It makes your little head hurt. Most people like you couldn't accomplish 1/100th of what Fisker's comany has done in the past 5 years over the rest of your life. And besides, YOUR tax money? Really? How much do you think ended up in this loan? Like 0.0002 cents? Don't get your panties in a bunch.
      KAG
      • 2 Years Ago
      Sounds like a premature release of this car which has given it bad press, instead of the company waiting a year or two and making sure there isn't any bugs first before selling them.
        GasMan
        • 2 Years Ago
        @KAG
        I think the majority of the owners would rather have the car now, even with a few bugs to work out.
      • 2 Years Ago
      [blocked]
      joejoe509
      • 2 Years Ago
      Bleh. This would only serve as material to impress your other rich friends. Like owning a beautiful rare sword, it's too dangerous/impractical for daily use but it's fun to quote the statistics and exclusivity. Buy it, shove it in your personal automotive museum, call it a day. Oh and keep a fire extinguisher handy nearby.
        FreeThinker
        • 2 Years Ago
        @joejoe509
        So that's OK to do with a Lambo, or a Ferrari, but not with a car from a new car company selling a luxury 4-door EREV? That I can drive 43 miles to work and back without using a drop of gasoline? Without leaving any CO or CO2 along my 86-mile trip? And charge for a few bucks per night? Rather than fill up with gas 2x/week like my one my fullsize EU sedans? Besides, why would worry about this? Your not in the market for a car in this segment anyway. Get a Chevy Volt. Oh that's right, you can't afford that either. OK, how about a Prius? What's that? Can't cut the payments on that? Well, then, buy what you can afford and BE HAPPY. Happy--try it on for size.
      marcosc
      • 2 Years Ago
      Bad Karma...
      james_minn
      • 2 Years Ago
      They hire engineers and pay them much more than they should. While they should be working hard with taxpayer money, they have one engineer who's online on a dating site, cheating on his girl friend. And he gets paid close to $200K. Incredible!
        jeffsun22
        • 2 Years Ago
        @james_minn
        can you provide details? and substantiate?
          james_minn
          • 2 Years Ago
          @jeffsun22
          I don't have all the details. But if you ask this engineers ex, she can tell you all that he was doing as one of the company managers--spending tax payer money while cheating on his ex online. But from what I hear, he found himself an ugly woman with lots of money. Just unfortunate that the company doesn't monitor their employees' internet abuse.
          james_minn
          • 2 Years Ago
          @jeffsun22
          I don't have all the details. But if you ask this engineers ex, she can tell you all that he was doing as one of the company managers--spending tax payer money while cheating on his ex online. But from what I hear, he found himself an ugly woman with lots of money. Just unfortunate that the company doesn't monitor their employees' internet time.
          james_minn
          • 2 Years Ago
          @jeffsun22
          I don't have all the details. But if you ask this engineers ex, she can tell you all that he was doing as one of the company managers--spending tax payer money while cheating on his ex online. But from what I hear, he found himself an ugly woman with lots of money. Just unfortunate that the company doesn't monitor their employees' internet time.
          james_minn
          • 2 Years Ago
          @jeffsun22
          I don't have all the details. But if you ask this engineers ex, she can tell you all that he was doing as one of the company managers--spending tax payer money while cheating on his ex online. But from what I hear, he found himself an ugly woman with lots of money. Just unfortunate that the company doesn't monitor their employees' internet abuse.
          james_minn
          • 2 Years Ago
          @jeffsun22
          _
          james_minn
          • 2 Years Ago
          @jeffsun22
          I don't have all the details. But if you ask this engineers ex, she can tell you all that he was doing as one of the company managers--spending tax payer money while cheating on his ex online. But from what I hear, he found himself an ugly woman with lots of money. Just unfortunate that the company doesn't monitor their employees' internet time.
          james_minn
          • 2 Years Ago
          @jeffsun22
          I don't have all the details. But if you ask this engineers ex, she can tell you all that he was doing as one of the company managers--spending tax payer money while cheating on his ex online. But from what I hear, he found himself an ugly woman with lots of money. Just unfortunate that the company doesn't monitor their employees' internet time.
      james_minn
      • 2 Years Ago
      They hire engineers and pay them lots of money.
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