• Jul 1, 2012
Long lines, short tempers, small staffs and big demand make for a hellish experience at the DMV. The great, wide state of Tennessee is looking to technology for relief. Around the state, at 26 DMV offices, the state's Department of Homeland Security has deployed 76 Apple iPads for drivers renewing their licenses.

Being the creation of a government agency, the program gets its own acronym: ASSETS (automatic self service electronic terminals). Each iPad has proprietary apps installed that let drivers get their renewed licenses within minutes. They can also change their addresses and, in the near future, will be able to schedule road-test appointments.

ASSETTS cost $79,200 and replaced old equipment already being replaced. While Tennessee residents won't be able to put the app on their own iPads, the same services are available online.

Read the full press release below.
Show full PR text
NASHVILLE --- The Tennessee Department of Safety and Homeland Security is using Apple iPad technology in its state driver service centers to help improve wait times for customers who need to renew or replace driver licenses.

The department has installed 72 iPad kiosks, called ASSETS (automatic self-service electronic terminals), inside 26 driver service centers across Tennessee, primarily located in the state's urban areas. Customers who visit specified driver service centers to simply renew or replace a lost driver license may use a special application installed on the iPads to quickly complete and pay for the transaction using a credit or debit card. The customer should get the new driver license within minutes of the transaction. Other services available on the iPad ASSETS include the ability to change addresses on existing driver licenses and process reinstatement payments. (Applicants for reinstatement must still submit the required documents to be eligible for this service.) In the near future, customers will be able to use the iPads to schedule road test appointments.

"Reducing the wait time at driver service centers is one of our top priorities. These self-service iPad stations will cut down on the number of customers waiting for service from a driver license examiner and will help reduce the overall wait time for all customers," Commissioner Bill Gibbons said.

The department also encourages citizens to renew driver licenses online at www.tn.gov. Several other driver services are available on this site, 24-hours day, including address change and duplicate license requests.

The iPad ASSETS cost $79,200 and were purchased to replace existing equipment that reached the end of its service life. The iPads were ideal because of their smaller size and built-in touch screen keyboards. Additionally, the wireless capability makes the iPads accessible from any location inside the driver service center.

A list of driver service center locations where iPad ASSETS are available is attached.

The Tennessee Department of Safety and Homeland Security's (www.TN.Gov/safety) mission is to ensure the safety and general welfare of the public. The department encompasses the Tennessee Highway Patrol, Office of Homeland Security and Driver License Services. General areas of responsibility include law enforcement, safety education, motorist services and terrorism prevention.


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    • 1 Second Ago
  • 37 Comments
      Ryan
      • 2 Years Ago
      I want to know where they find their talented graphic designers
      brandon
      • 2 Years Ago
      Yay, another waste of taxpayer money. They even said the SAME THING can be done with a windows computer. IE, they clearly have overpaid apple for their junk pads by about 2-300 dollars. Not to mention I would rather TYPE my info in on a keyboard than a touchscreen. AND I OWN A TABLET. (actually 2)
        Michael
        • 2 Years Ago
        @brandon
        You should loosen your tinfoil hat just a bit.
          flychinook
          • 2 Years Ago
          @Michael
          Tinfoil hats are for conspiracy theorists. This doesn't qualify as a conspiracy, just a gimmicky waste of money.
        ravenosa
        • 2 Years Ago
        @brandon
        I love the term "junkpad" considering iPads are used as everything from flight maps to sheet music to allowing handicapped people to speak. Then you say the same thing can be done with a Windows computer? Exactly how much is it going to cost (and support) and bunch of PCs running touch screens? That sounds like a waste of money and space.
          Rick C.
          • 2 Years Ago
          @ravenosa
          Don't forget the inevitably-required IT department to deal with those pc's.
        desinerd1
        • 2 Years Ago
        @brandon
        yeah, because iPads cost $400 and you can obviously buy any Windows computer for less than that.
          merlot066
          • 2 Years Ago
          @desinerd1
          Android table would be way less. I don't think these people need a .1" thinner case with a retina display.
      ngiotta
      • 2 Years Ago
      Seriously stupid. I went to a Red Robin the other night and they were using an iPad for reservations. Until whatever app they were using locked up and they had to hard-boot it. The entire reservation list was lost and they switched back to.... you guessed it... a piece of paper and a pencil. Gotta hand it to Apple though, they figured out a way to make their crappy products the envy corporations and hipsters. Oh and Tennessee... a standard touch-screen kiosk would have worked better-- and cost much less.
        Camille
        • 2 Years Ago
        @ngiotta
        Custom jobs cost more.
        desinerd1
        • 2 Years Ago
        @ngiotta
        you obviously have not idea how much touch-screen kiosks cost. if they had used custom built touch screen kiosks, the total cost would have been in Millions.
          HVH20
          • 2 Years Ago
          @desinerd1
          It would only cost millions if nobody had ever made a touch screen kiosk before. But they have, so now they don't.
        • 2 Years Ago
        @ngiotta
        [blocked]
      desinerd1
      • 2 Years Ago
      These iPad kiosks are for old people who can't figure out how to use "the internet". People who go to DMV for things that can be done online should be charged extra.
        victorzeller
        • 2 Years Ago
        @desinerd1
        desinerd1 you are the MORON. You can't have a photo ID made on the internet. What are you 12 years old?
          robertgunn
          • 2 Years Ago
          @victorzeller
          Since the kiosks are for "renewal" only and most states will simply use the current image on file for the new id, there is no improvement over renewing on-line. The kiosk application would not have an option for a person to take their own photo for the renewal. Way too many ways for a person to game the system for that. If a person needs anything other than a straight renewal with no new picture, I bet the person has to stand in line and wait for a DMV employee to help them.
          kerrlakeroo
          • 2 Years Ago
          @victorzeller
          Sadly they likely will allow you to upload the photo of your choice and then use it for Motor voter in most any Dim controlled state.
          Camille
          • 2 Years Ago
          @victorzeller
          Says who? You could upload a photo of yourself if they would allow it.
        Joyce
        • 2 Years Ago
        @desinerd1
        desinerd: One of those who are smarter than eveyone else, are you? You can't renew a license online. All you can do is make an appointment to renew your license. Know what you're talking about before you start dissing 'old people.'
      victorzeller
      • 2 Years Ago
      Of course these will make the lines at the DMV go quicker. Then they can lay off the lazy and incompetent UNcivil servants. All of these workers belong to a union which has always protected the lazy and the incompetent. All they do is feed at the trough of the taxpayers. Never wanting to fill it back up or give anything back. Fire all of them and replace them with machines,
        MaryLou
        • 2 Years Ago
        @victorzeller
        Sir I worked for the DMV in Santa Barbara, CA. I drove 90 miles each way and felt lucky to have a job. I was late by 4 minutes one time. My boss was a 'itch and was so unfair to any one that was not Hispanic. I also want to add that I made less than $12.00 an hour. We had 4 minutes to serve each customer or got written up if it happened to often. I did not join the Union.
      michigan
      • 2 Years Ago
      Auto blog now also shills for Apple
      Healthy Chap
      • 2 Years Ago
      I don't understand why you people can't pay for this stuff online yet (Quebec here).
        JJ
        • 2 Years Ago
        @Healthy Chap
        Healthy Chap, had you read the story all the way you would have noticed that you are allowed to do it online, and we have been for many years now. Some people just don't do it online, and this provides another way to reduce the lines.
        flychinook
        • 2 Years Ago
        @Healthy Chap
        Every state I've lived in, it CAN be done online. Why a special app on an iPad is necessary is something that eludes me.
      testuser1test
      • 2 Years Ago
      Guys, keep hating on the ipad, you're probably just too poor to afford one. It's a premium product that works well.
      Richard
      • 2 Years Ago
      Isn't AFSCME or whatever extortion racket that controls the shop screaming bloody murder?
        victorzeller
        • 2 Years Ago
        @Richard
        It makes me happy to see it when they lay off union workers. Less dues for the big union thug bosses to spend.
      kerrlakeroo
      • 2 Years Ago
      I dont believe anything short of a thermoneuclear warhead can fix the DMV in any state.
      • 2 Years Ago
      [blocked]
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