During the automaker's Quality Forum, reporters were told that Nissan had reduced "nonconforming deliveries," a euphemism for bad batches of parts from vendors, by 85 percent from 2007 to 2011. Yet problems remain, according to a report in Automotive News, with suppliers in North America – both the U.S. and Mexico – who account for 70 percent of Nissan's global nonconforming deliveries.

That statistic presents another challenge to Nissan's North American expansion plans. The company built a quarter of its global production here last year and it just announced a new complex in Aguascalientes, Mexico. Additionally, it has already confirmed a deal to build engines for Daimler and it has already suggested that it and Daimler will do more than just cooperate on small cars.

Nissan hasn't named suppliers, nor did it get into the kinds of issues it was having. It also isn't immediately clear what – if any – of these "nonconforming" parts are being assembled into vehicles that are shipped to dealers without getting flagged at a quality checkpoint somewhere along the assembly process. Even if all of the bad parts are caught ahead of delivery to customers, remedying the problem is likely to be costly and time-consuming.

Even so, Nissan is on the case, with AN reporting that the Japanese automaker has already cut the rate of nonconfirming deliveries by 85 percent globally since 2007.


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  • 49 Comments
      ppameel
      • 2 Years Ago
      I have been in the automotive business for many years. If parts are found to be defective, a 5-phase 'Root Cause Analysis' is required from the vendor. The vendor must respond within 14 days and must either substitute the 'defective batch' or 'rework' it 'on site'. Time and time again, the fault lies with a poor, ill-trained or sloppy QC department. In this day and age, there is no excuse for a single defective part to reach the customer - unless it is damaged in transit.
      gspainting
      • 2 Years Ago
      I have owned an Infiniti I30, a Maxima, and a QX4. All great cars. Got over 250,000 mile on them. Still running the Maxima and the QX4.
        SloopJohnB
        • 2 Years Ago
        @gspainting
        Infinitis great cars...the Qs are simply unbelievable. Friends have had alternators and transmissions replaced under goodwill at close to 100K miles on the 2000 and 2001 Q45. Just an incredible dealer experience and a great car.
      ANDY
      • 2 Years Ago
      they will get the quaility part they pay for bottom line... cheaper is always cheaper and all of the manufacuring is doing it ... that is why there are so many recalls
        techie69
        • 2 Years Ago
        @ANDY
        In manufacturing price is not the only thing, actually if a quality part dependent solely on the price variable there wouldn't be recalls from the complascent big suppliers. There is got a willingness from all the players involved to focus on the goal(quality), which at times some companies management especially understand to be a separate issue involving only the assembly line, and instead of being a shared reponsibility of everyone in the company. Nissan is just an example of a car co, like others in its industry except for a couple, whose quality problems are not only isolated to its suppliers but itself too!
          techie69
          • 2 Years Ago
          @techie69
          Sorry about the errors, this site doesn't have an edit feature, but I hope you get the meaning of it. Thanks.
      SloopJohnB
      • 2 Years Ago
      You simply cannot inspect quality into parts. You must have a quality production process....
      Jack Butlin
      • 2 Years Ago
      I purchased a 2012 Altima 3.5 and has performed great, and I am very pleased with the service at the dealership. So far it has been an outstanding experience. Jack Butlin
      Jim
      • 2 Years Ago
      are Toyota, Honda, and Hyundai having the same concerns with their North American suppliers?
      Jeff
      • 2 Years Ago
      Been arguing with Nissan for months now about the floorboards in my '04 Maxima that have disintegrated which they refused to acknowledge/repair/reimburse. Not a spot of rust anywhere else on the car, but I'm driving a Flintstone-mobile. I doubt this is a supplier problem, but was a manufacturing problem that's just showing up now. And one that Nissan won't take any responsibility for. Will never buy another Nissan product, thanks to the way they are (aren't) handling this situation.
      • 2 Years Ago
      [blocked]
        rick52259
        • 2 Years Ago
        everyone needs to "report abuse" on this LL ..only takes a second.
      MYRNA T
      • 2 Years Ago
      I HAVE PURCHASED TWO NISSAN VEHICLES, AND I WILL NEVER BUY A ANOTHER NISSAN PRODUCT. FIRST CAR 1998 NISSAN MAXIMA AIRBAG DEFECTIVE 2005 NISSAN PATHFINDER ALL KINDS OF ISSUES THAT HAVE TOTALLY TURNED ME OFF TO THE MANUFACTURER. FURTHERMORE THEY DONT STAND BEHIND THEIR PRODUCTS.
      Egon
      • 2 Years Ago
      I really didn't need any additional reasons to steer clear of the Nissan showroom (there isn't much in there I'd consider anyway), but this admission will definitely seal the deal. There's plenty of other fish in the sea...
      Nick Santoro
      • 2 Years Ago
      you cant beat japanese auto makers better than german better than USA
        MyerShift
        • 2 Years Ago
        @Nick Santoro
        Except that's incorrect factually and grammatically.
        • 2 Years Ago
        @Nick Santoro
        [blocked]
          joe shmoe
          • 2 Years Ago
          You missed a comma after "punctuation."
          Rob
          • 2 Years Ago
          @joe schmoe We don't take too kindly to oxford commas 'round these parts
        kontroll
        • 2 Years Ago
        @Nick Santoro
        oh man, you sure are an idiot!!!
      DALLAS COWBOYS
      • 2 Years Ago
      IF NISSAN MAKES ANY ENGINES FOR DAIMLER THEY WILL GO UNDER.
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