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Consumer Reports found that the Chevy Volt is wildly popular among it owners. All sorts of groups say that the plug-in car is likely not the cause of a recent garage fire and is a safe car. GM is backing its halo car with a free loaner or buyback program. Still, even with all of this support, a collection of Volt drivers wanted to make it perfectly clear that they still have nothing but the utmost trust in the car.

The Chevy Volt Owners Facebook group issued a letter that describes, in a few short paragraphs, the reasons why they are not giving up the keys. The full letter is available after the jump, but the quick version is that the drivers feel safe in their cars, love the powertrain technology and trust GM and the governmental agencies tasked with making sure the car is as safe as it can be. They write:

In regards to recent events, Volt owners are glad that the NHTSA, GM, and other manufacturers have now implemented protocols for electric cars in a variety of circumstances. Just as it is necessary to empty a gas tank after a major impact, it is necessary to discharge a battery pack after a major impact. This is a simple and straightforward process. Volt owners feel assured knowing that government and industry are working together to define and communicate this process for electric vehicles, just as they have done for gasoline-powered cars in years past.

Regular readers will recognize many of the names of people who have signed on to this letter, and it's a sign of how passionate plug-in drivers are that they're banding together at a time like this. Anyone else out there want to sign on?
Show full PR text
"Why are Chevy Volt Owners Keeping Their Keys?"

Date: 12/2/11 (updated 12/4/11)

To the Media and Drivers Across America:

In light of the recent news stories regarding the Chevy Volt, we, as Volt owners, would like to set the record straight.

We are keeping the keys to our Volts. We love our Volts and we feel safe driving our Volts.

We have done our homework and we know that there is no other car that offers all the advantages of a Volt. We take pleasure in the smooth driving experience. We get a thrill from the performance and acceleration. We feel at ease in its comfortable elegance. Perhaps most of all, we love the convenience and affordability of driving on electricity everyday, while also having the option of a back-up gas generator for long distances. This is the beauty of extended range electric drive. It's fun, it's practical, and it's the future that's available today.

In regards to recent events, Volt owners are glad that the NHTSA, GM, and other manufacturers have now implemented protocols for electric cars in a variety of circumstances. Just as it is necessary to empty a gas tank after a major impact, it is necessary to discharge a battery pack after a major impact. This is a simple and straightforward process. Volt owners feel assured knowing that government and industry are working together to define and communicate this process for electric vehicles, just as they have done for gasoline-powered cars in years past.

Lastly, we encourage every driver in this country to test drive a plug-in electric car and consider purchasing one for his or her next vehicle. The best way to truly know the electric car experience is to own one.

Sincerely,
Chevy Volt Owners:

Jeff U'Ren, Volt 349
Barry Larkin, Volt 63
Kevin Mark Rooker, Volt 2386
Craig Fisher, Volt 2473
Scott Fauque, Volt 01234
Jack Lucero Fleck, Volt 575
Kelly Hendricks, Volt 1450
Chris Blake, Volt 989
Michael DiPisa, Volt 218
Brent Waldrep, Volt 3945
Jack Lucero Fleck, Volt 575
Shannon Arvizu, Volt 1631
Lyle Dennis, Volt 8
Felix Kramer, Volt 9
Craig Hydrick, Volt 2077
Billy Bell Volt, Volt 1928
Former Governor of Michigan, Jennifer M. Granholm, Volt 3748
Brad J. Horton, Volt 736
Alexandra Paul, Volt 5
Nathan Pinsley, Volt 784
Eric Rotbard, Volt 688
Ken Nelson and Mike Judd, Volt 1712
Yumiko Kato, Volt 2278
Matt Stehouwer, Volt 974
Brett Circe, Volt 169
Cheryl Miller Balch, Volt 2080
Lori Truax, Volt 4363
Eric Romero, Volt 6178
Wylie Plummer, Volt 806
Amy and Mark Swain, Volt 12
Mike Lester, Volt 1253
Bruce Ackerman, Volt 830
Dave Atherton, Volt 246
Heath Carney, Volt 1292
Ron Gremban, Volt 24
Mike Jarrett, Volt 3722
Rusty Sanders, Volt 95
Ed Baize, Volt 3073
Jim Jonah, Volt 3637
Chuck Fredericks, Volt 363
Edward Ellyatt, Volt 1506
Eric Zito, Volt 6038
Peggy Rands, Volt 1767
Maria Willever, Volt 520
Brian Willever, Volt 2432
Fred Ehnow, Volt 198
Eric Cote, Volt 186
Steve Malcom, Volt 2359


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    • 1 Second Ago
  • 21 Comments
      Dave
      • 3 Years Ago
      Why should the owners care? This is apparently a problem that will not manifest itself until the car has been crashed and sent to the scrapyard. - "NHTSA found that the vehicles could ignite anywhere from seven days to three weeks after the initial impact." OTOH - This gives GM another chance to get customer satisfaction data. These customers are putting their money where there mouths are by turning down GM's offer to buy their cars back. GM should certainly be interested to know what percentage of Volt owners feel the same way.
        Nick
        • 3 Months Ago
        @Dave
        But then GM already knows that a very high proportion of Volt owners are satisfied with their car..so I doubt they started the buyback offer just to get feedback.
      Nick
      • 3 Years Ago
      Has anyone noticed the car in the pic is not the production car? Look at the side-view mirrors and front fascia.
      Tweaker
      • 3 Years Ago
      Reporting here has improved since Eric Loveday disappeared.
      markf
      • 3 Years Ago
      ------------------------ Jim Illo. Sebastian, "the reasons why [Volt owners] are not giving up the keys", should really read "the reasons why [Volt owners] are not giving up the key fobs", since the Volt has keyless start. :) ----------------------- -You are yet another uninformed commenter spreading misinformation. The Volt comes with both a key fob and a key. In case the battery in the fob dies, the coin tray on the dash has a physical ignition key switch - put in the key, turn, and the car starts. Mark F
        EZEE
        • 3 Years Ago
        @markf
        Between you and Nick...wow...ABG actually better....oh I dunno, EDIT... :D Of course yesterday, or the day before, they had the classic about the EPA passing regulations to reduce fuel efficiency... :D
          EZEE
          • 3 Months Ago
          @EZEE
          Whoops, saw your reference was for a post below. All that I just said applies to me as well....read read read...
      Nick
      • 3 Months Ago
      I'm obsessed with side-view mirrors and wheels for some reason. Go figure ; )
      EZEE
      • 3 Years Ago
      As a public service, I checked Fox News (duh-duh-DUHHHHHHHHHHHH) to see if they had a story on happy owners. They did, and ended with this line: "But based on the Volt owners we've talked to and the comments we see on owner forums, we have to say: They seem like a pretty darn happy bunch to us." The More You Know....
        Ryan
        • 3 Years Ago
        @EZEE
        I guess that is about as close as we can get to them saying liberals are happy and conservatives aren't.
          EZEE
          • 3 Months Ago
          @Ryan
          Conservatives do not take such a black and white view of others who disagree as liberals do. I am conservative/libertarian, and I support the Volt, the Leaf, and other green efforts. I do not look at MSNBC and immediately disbelieve anything they say, nor do I consider the network some sort of evil plot, filled with evil people. Think about that for a moment - who isn't evil, that the left doesn't like? Oil, insurance, pharaceuticals, sugar industry, Chamber of Commerce, Fox News, Wall Street Journal, the Tea Party, those who ask questions about Global Warming (or global climate change or global climate disruption or global climate chaos or whatever the new term will be by next week). The Tea Party looks at $1.6 trillion deficits, and $15 trillion dollar debt and say, "gosh, that seems like a lot." They show up, protest (with flags), pick up their trash, and leave. They are evil, terrorists, crazy, and should go straight to hell (Maxine Waters). The OWS crowd burns down buildings, throws urine and feces, has problems with rape, body lice, destroying Starbucks, Whole Foods (why Whole Foods?), anti semitism (Anti-Defamation League also called for OWS to condemn "biggoted statements" among their participants), and yes, the OWS crowd is young, idealistic, and embraced by the President and the former speaker of the house. I add the reports from Fox to a) Tweak people from immediately saying, without looking, that this will NEVER be posted on Fox News. And b) to see the reaction from the people who only know hate for those who disagree. I am rarely disappointed.
        PR
        • 3 Months Ago
        @EZEE
        Just to be completely clear about the facts, EZEE, this is not a story originating from Fox News. This is a reprint of a story written for GreenCarReports.com by High Gear Media's Senior Editor John Voelcker. http://www.highgearmedia.com/user/10001529_john-voelcker Voelcker is not an employee of Fox News, and his content is written for GreenCarReports.com, not for FoxNews.com. It's good that Fox News is reprinting a token number of GreenCarReports.com stories, and AP stories about green cars. But don't confuse reprints with actual Fox News employee written or spoken material.
          EZEE
          • 3 Months Ago
          @PR
          Great point. Although these days, it seems like one person writes a story, them everyone copies it. Case in point ABG's fun error on the EPA passing regs to reduce fuel efficiency. When I looked at that one, there was site after site after site that had the same language. So kudos to ABG for writing it...but....(still smiling at the error). Actually you inadvertently made me think of a second point. It seems all of the investigation in journalism these days in on how something sucks, opposed to how it is good. In the case of abc news with the gm trucks, they made darn sure those would blow up by attaching rocket launchers to them. There seems to be far more 'why it sucks' reporting than the opposite. I remember when the Prius took off, out of control, and the driver was powerless to stop it. Friends were like, 'hey E, check this out.' I called BS as soon as I saw it on the news. Brakes beat engine every time. And you won't convince me that at the same time the engine races, that there is total brake failure. I hope Toyota sued that guy. Okay, done ranting now. Whew! But great point though PR.
      lne937s
      • 3 Years Ago
      The NHTSA is doing a safety defect investigation specifically into the Volt battery to determine if there is an "unreasonable risk" to require a mandatory recall. There is a safety risk. The question is whether or not it is "reasonable". The NHTSA also did tests with other electric vehicle batteries and only found an issue with the Volt. The recall investigation isn't about the safety procedures being developed and shouldn't be misstated as such. This also should not be generalized to any other vehicle. The outcome of the investigation and the possible fixes remain to be seen. As much as enthusiastic owners want to show their support, they are not doing the tests required to figure out if there are significant risks involved. No major crashes have involved a Volt, we can't be sure it is safe in a crash. This is also too soon to determine if there are other potential weak points that could show over time, in addition to a major crash... Have you ever had a coolant leak in an ICE car? Basically, enthusiasticly proclaiming this car is safe simply because you want it to be doesn't make it so. Let the NHTSA do its job.
        Marco Polo
        • 3 Months Ago
        @lne937s
        @Ine937s Ine, I maybe wrong, but from the general tone of your posts on the Volt, you appear to be salivating at GM's discomfiture. Now anyone with a sense of fairness would observe, that of the three 'reported' incidents of Volts and fire, two were totally inaccurate and one is about a crash test procedure failure that only occurs after being left in a junkyard for three weeks! I dunno, but all that media hype appears to be more about sensationalist reporting, hatred of GM and the Volt than any real safety issue. [Quote] No major crashes have involved a Volt, we can't be sure it is safe in a crash[/quote] By this logic, no new model could ever be released! GM's Volt has passed all the standard crash testing criteria before being released. Oddly enough, the standard crash tests do not include leaving a heavily damaged vehicle, in an unsafe condition, unattended for three weeks in a junkyard! (I can't think why not, since this must be of such concern to the motoring public) Since this embarrassing incident occurred, the NHTSA, seems overly enthusiastic to prove that such an event was all part of an intended plan, and has proceeded to invent some really extreme tests for the Volt. Considering the highly publicised nature of the NHTSA's actions, a cynic may wonder if all this activity is not to distract from what was clearly negligence on the part of the NHTSA employees.
          lne937s
          • 3 Months Ago
          @Marco Polo
          Every recalled car on the road "passed all the standard crash testing criteria before being released". And the NHTSA didn't just open the safety defect investigation after the first fire. They tested the Volt batteries, as well as other cars with batteries. In the Volt batteries, they had one that resulted in sparks, smoke and elevated temperatures immediately after the crash and one that caught on fire later. No other cars had issues. This was sufficient cause to open a formal safety defect investigation into the Volt. The US government isn't out to get the company they are a major shareholder of. If anything they have been very cautious and cooperative about opening this investigation. Why do GM and its supporters keep trying to lump all EV's in with their troubled batteries? This is GM's problem, not EV's as a whole. If they didn't try to bring down all EV's, I would not need to point out that the issues leading to the NHTSA safety defect investigation deal exclusively with the liquid-cooled, plastic case Volt battery.
      Jim Illo
      • 3 Years Ago
      Sebastian, "the reasons why [Volt owners] are not giving up the keys", should really read "the reasons why [Volt owners] are not giving up the key fobs", since the Volt has keyless start. :)
      • 3 Years Ago
      In case of a accident On Star could automatically drain the battery? I think is possible. After all GM On Star do a lot of thing Calling Call police emergency services email the owner to tell whats going on with the car so why not automatically drain battery power in case of an accident?
      PR
      • 3 Years Ago
      Yet again actual Volt owners prove to be smarter than the pundits.
        EZEE
        • 3 Months Ago
        @PR
        no sh@t. New technology may mean new procedures on dealing with a post accident car, but as I have said, stored energy has inherent problem when the system is compromised. I am sure the first ICE that caught on fire (or steamer that had a boiler blow) must have been rather shocking to those in the area, but, people dealt with it. Then again, I remember reports on how we were all going to die from our microwave ovens...
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