The calendar has kicked over to summer, and that means J.D. Power has just updated its Initial Quality report. The 2011 edition of the IQS is a bit surprising, mostly because the quality of new model launches has been trending upward since 2007 for the entire industry on average. The tune has changed for 2011, as J.D. Power notes the first quality decline in four years, though it notes that carryover models performed better than ever - it's the new models that are drawing complaints. It's not all bad news, though, as a few automakers have managed to stand out from the competition:

According to the study, which tracks buyer satisfaction after 90 days of ownership, Honda is a notable leader in quality, and its lineup shares seven awards for specific models. The Accord, Accord Crosstour, Civic, Element, Fit, Insight and Ridgeline all receive recognition from J.D. Power. Lexus isn't too far behind Honda, with four models getting the 2011 IQS thumbs up. Lexus also leads automakers in across-the-line quality, with Honda, Acura, Mercedes-Benz and Mazda chugging along right behind. Toyota showed strong signs of a comeback, motoring all the way from 21st place in 2010 back up to 7th place. Another item of note, is that Land Rover made a major leap in quality, and has reduced quality issues by 47 problem per every 100 vehicles.

According to JDP, the leading reasons noted for a drop in quality includes growing consumer dissatisfaction with engine/transmission issues and audio/navigation matters. Chief among those who were dinged by both factors is Ford, which drew black marks for its complex MyFordTouch/Sync technologies, along with its PowerShift dual clutch transmission behavior. The technology updates saw Ford plummet from 5th place overall (first among non-premium marques) to 23rd place out of 32 brands.

Read the full report by clicking past the jump.
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J.D. Power and Associates Reports: Initial Quality of Recent Vehicle Launches is Considerably Lower Than in 2010, While Carryover Model Quality is Better Than Ever

Honda Receives Seven Model-Level Awards; Lexus Receives Four

WESTLAKE VILLAGE, Calif., June 23, 2011 /PRNewswire/ -- After an improvement in the quality of newly launched models every year from 2007 to 2010, the initial quality of 2011 new model launches has declined considerably, according to the J.D. Power and Associates 2011 U.S. Initial Quality Study(SM) (IQS) released today. The study has been conducted annually for the past 25 years.

Vehicle Launch Challenges
Overall initial quality improves to an average of 107 problems per 100 vehicles (PP100) in 2011 from 109 PP100 in 2010. However, the initial quality of launch models-those that are all-new or have had major redesigns-worsens by 10 percent to an average of 122 PP100 in 2011 from 111 PP100 in 2010. Conversely, carryover models-those that have had no significant redesign in the past year-have better initial quality than ever before. Owners of these vehicles report an average of just 103 PP100 in 2011, compared with 108 PP100 in 2010. Lower PP100 scores indicate a lower rate of problem incidences and therefore higher initial quality.

"Exciting models with the latest features are crucial for winning over today's demanding consumers," said David Sargent, vice president of global vehicle research at J.D. Power and Associates. "However, automakers must not lose their focus on the importance of these models also achieving exceptional quality levels. Expected reliability continues to be the single-most-important reason why new-vehicle buyers choose one model over another, and no manufacturer can afford to give consumers any doubts regarding the quality of their latest products."

Only seven all-new or redesigned models rank among the top three of their respective award segments, compared with 17 models in 2010, and only one launch model receives a segment award this year versus five launch models in 2010. Just one-fourth of redesigned models perform better than the outgoing previous-generation model did in 2010, and eight all-new models perform above their respective award segment average.

Software and Technology Challenges
The decline in vehicle launch quality is evident in a number of areas, most notably the engine/transmission and audio/entertainment/navigation categories. There are two primary causes for this quality decline:

With high fuel prices and more stringent government regulations, automakers are designing engine and transmission software to make their models as economical as possible. However, this sometimes leads to the engine or transmission "hesitating" when accelerating or changing gears, and consumers this year are reporting this as a problem more often than in past years.
Automakers are also accelerating the introduction of multimedia technology into their models, including hands-free and voice-activation systems. Many consumers are attracted by this type of technology, which is perceived to enhance convenience and safety, but some vehicle owners report that their system is not intuitive and/or does not always function properly.

"Clearly, consumers are interested in having new technology in their vehicles, but automakers must ensure that the technology is ready for prime time," said Sargent. "Successful companies will be those that can take this incredibly complex technology and make it reliable, seamless and easy for owners to operate while they are driving. There is an understandable desire to bring these technologies to market quickly, but automakers must be careful to walk before they run."
While overall vehicle quality continues to improve, the introduction of new technology is expected to continue to pose challenges for automakers. Overall problem rates for audio/entertainment/navigation systems in 2011 are 18 percent higher than in 2010 and 28 percent higher than in 2009.

The Initial Quality Study serves as the industry benchmark for new-vehicle quality measured at 90 days of ownership. The study is used extensively by manufacturers worldwide to help them design and build better vehicles and by consumers to help them in their vehicle purchase decisions. Initial quality has been shown throughout the years to be an excellent predictor of long-term durability, which directly impacts consumer purchase decisions. The study captures problems experienced by owners in two distinct categories: design-related problems and defects and malfunctions.

2011 IQS Ranking Highlights
Lexus leads the overall nameplate rankings with 73 PP100 on average. Following in the rankings are Honda (which improves to second rank position in 2011 from sixth in 2010), Acura, Mercedes-Benz and Mazda (which improves to fifth rank position in 2011 from 18th in 2010), respectively. Land Rover posts the largest improvement in 2011, reducing problems by 47 PP100 from 2010.

Honda garners seven segment awards for the Accord, Accord Crosstour, Civic (in a tie), Element, Fit, Insight (in a tie) and Ridgeline. Lexus receives four segment awards for the ES, GS, GX and LS models. For a second consecutive year, the Lexus LS has the fewest quality problems in the industry with just 54 PP100.

Chevrolet, Ford and Mercedes-Benz receive two awards each. Chevrolet receives awards for the HHR and the Tahoe; Ford for the F-150 and the Taurus; and Mercedes-Benz for the GLK-Class and the E-Class cabriolet/coupe. Also receiving segment awards are the Cadillac Escalade; Chrysler Town & Country; Dodge Challenger; and Mazda MX-5 Miata.

Among all-new and redesigned models, the Hyundai Equus and Dodge Durango are notably strong performers, each ranking second in their respective segment.

Assembly Plant Awards
Three assembly plants receive Platinum Plant Quality Awards (in a three-way tie) for producing models yielding the fewest defects and malfunctions: the Toyota Motor Corporation Cambridge South, Ontario, Canada, plant (which produces the Lexus RX); the Toyota Motor Corporation Kyushu 2, Japan, plant (which produces the Lexus ES, IS and RX); and the Honda Motor Company plant in Greensburg, Ind. (which produces the Civic). These plants average just 24 PP100. Plant awards are based solely on average levels of defects and malfunctions and exclude design-related problems.

In the Europe and Africa region, Daimler's Bremen 1, Germany, and East London, South Africa, plants each receive a Gold Plant Quality Award in a tie. The Bremen 1 plant produces the Mercedes-Benz C-Class, E-Class cabriolet/coupe and GLK-Class, while the East London plant produces the C-Class.

The 2011 U.S. Initial Quality Study is based on responses from more than 73,000 purchasers and lessees of new 2011 model-year cars, trucks and multi-activity vehicles surveyed after 90 days of ownership. The study is based on a 228-question battery designed to provide manufacturers with information to facilitate identifying problems and drive product improvement. The study was fielded between February and May 2011.

2011 Nameplate IQS Ranking
Problems per 100 Vehicles

Nameplate PP100
Lexus 73
Honda 86
Acura 89
Mercedes-Benz 94
Mazda 100
Porsche 100
Toyota 101
Infiniti 102
Cadillac 103
GMC 104
Industry Average 107
Hyundai 108
Subaru 108
BMW 109
Chevrolet 109
Volvo 109
Chrysler 110
Lincoln 111
Audi 113
Kia 113
Buick 114
Jaguar 114
Ram 114
Ford 116
Nissan 117
Jeep 122
Land Rover 123
Scion 123
MINI 131
Volkswagen 131
Mitsubishi 133
Suzuki 136
Dodge 137

Top Three Models per Segment

Sub-Compact Car
Highest Ranked: Honda Fit
Kia Rio
Hyundai Accent

Compact Car
Highest Ranked: Honda Civic (tie)
Highest Ranked: Honda Insight (tie)
Toyota Prius

Compact Sporty Car
Highest Ranked: Mazda MX-5 Miata
Volkswagen Eos
Volkswagen GTI

Compact Premium Sporty Car*
Highest Ranked: Mercedes-Benz E-Class Cabriolet/Coupe

Entry Premium Car
Highest Ranked: Lexus ES
Acura TSX
Lexus IS

Midsize Premium Car
Highest Ranked: Lexus GS
Jaguar XF
Mercedes-Benz E-Class Sedan/Wagon

Midsize Sporty Car*
Highest Ranked: Dodge Challenger
Chevrolet Camaro

Large Premium Car
Highest Ranked: Lexus LS
Hyundai Equus
Porsche Panamera

Midsize Car
Highest Ranked: Honda Accord
Subaru Legacy
Toyota Camry

Large Car
Highest Ranked: Ford Taurus
Buick Lucerne
Nissan Maxima

Compact Crossover/SUV
Highest Ranked: Honda Element
Honda CR-V
Toyota FJ Cruiser

Compact MPV*
Highest Ranked: Chevrolet HHR

Entry Premium Crossover/SUV
Highest Ranked: Mercedes-Benz GLK-Class
Acura RDX
Volvo XC60

Midsize Crossover/SUV
Highest Ranked: Honda Accord Crosstour
Dodge Durango (tie)
Subaru Outback Wagon (tie)

Large Crossover/SUV
Highest Ranked: Chevrolet Tahoe
GMC Yukon
Chevrolet Suburban

Midsize Premium Crossover/SUV
Highest Ranked: Lexus GX
Lexus RX
BMW X6 (tie)
Infiniti FX-Series (tie)
Volvo XC70 (tie)

Large Premium Crossover/SUV
Highest Ranked: Cadillac Escalade
Mercedes-Benz GL-Class
Lincoln Navigator

Large Pickup
Highest Ranked: Ford F-150 LD
Toyota Tundra
Chevrolet Avalanche

Midsize Pickup
Highest Ranked: Honda Ridgeline
Nissan Frontier
Ram Dakota

Minivan
Highest Ranked: Chrysler Town & Country
Honda Odyssey
Dodge Grand Caravan

NOTE: For a segment award to be issued, there must be at least three models with sufficient sample that comprise 80 percent of market sales within an award segment. There were only two premium sporty models with sufficient sample size, thus no premium sporty award has been issued.
*No other model in this segment performs above the segment average.
2011 Assembly Plant Quality Award Recipients

Based on Models Produced for U.S. Market

Platinum Award
Toyota Motor Corporation-Cambridge South, Ontario (TMMC) 24 PP100
Honda Motor Company-Greensburg, Indiana (HMIN) 24 PP100
Toyota Motor Corporation-Kyushu 2, Japan (TMK) 24 PP100

Americas
Honda Motor Company-East Liberty, Ohio (ELP) Bronze 30 PP100

Asia Pacific
Toyota Motor Corporation-Kyushu 1, Japan (TMK) Silver 27 PP100
Honda Motor Company-Suzuka 1, Mie, Japan (Sss) Silver 27 PP100

Europe and Africa
Daimler AG-Bremen 1, Germany Gold 31 PP100
Daimler AG-East London, South Africa Gold 31 PP100
Porsche AG-Stuttgart, Germany Bronze 35 PP100


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    • 1 Second Ago
  • 91 Comments
      Spiffster
      • 3 Years Ago
      This is what happens when Ford puts Microsoft software in their cars... Sync is as complex as their crappy OS, but it is nice when you get used to it. I havent had any problems with my Fusion Hybrid.
      Luke
      • 3 Years Ago
      Since they're asking people, it's all relative. I have used Ford's MyFordTouch and I don't find it the least bit cumbersome, or annoying, or glitchy. I think most of the MyFordTouch/Sync errors are I-D-Ten-T issues. The brand should suffer because you're an idiot? People that don't 'get it' can ruin any brand. You're going to tell me that Toyota has turned things around so dramatically in a year? Doubt it. They're up because the flap over all the recalls is gone and people aren't as willing to point out an issue as they would have been before. People are sheep and go with the main stream flow (apple, anyone?). An article I read about this said that the domestics were 'slipping back to their old ways.' How quickly they turn opinions from last years.... Give it a couple years and lets see. I just bought a new Ford vehicle (with Sync) and haven't had a problem one. I drove a new Edge Sport (with MyFordTouch) for a day (rental) and it was one of the nicest vehicles I've driven. When I want an opinion about how a manufacturer or model is, I'll turn to the web. The web can't be paid off by a manufacturer to favor certain clients/models and ignore others. It's less prone to 'corporate bias.' I don't even care about JD Powers awards, Consumer Reports, etc. It's all a bunch of malarky (damn, I'm getting old...). Did you know that a company has to PAY JD Powers in order to tout that they won their award...? Hmmm.....
        NightFlight
        • 3 Years Ago
        @Luke
        Dude, it has nothing to do with people being idiots. It has to do with the software being glitchy. When getting a demo of the MyFordToruch in an Edge at the DC autoshow, the system hung up once, and then froze about 5 minutes later. Would I want that crap happening in my car when the system is trying to navigate me somewhere? Would I want the system to freeze when the volume is louder than I wanted it to be? Absolutely not. It is about usability, and the system isn't even close to perfect right now.
          Rotation
          • 3 Years Ago
          @NightFlight
          Luke: Ford will fix this, but until then, Ford deserves to get black marks for it. If customers accept bad software we'll never get good software. As to waiting for updates, probably customers should wait. It is always a bad idea to buy a product that has problems with the hope the bugs will be fixed later to make it a good one. Why you spend a paragraph trying to compare this to a problem which wasn't actually a flaw of Toyota's, but instead a customer problem I dunno. MyTouch/Sync does crash, this isn't under question.
          Luke
          • 3 Years Ago
          @NightFlight
          Do you own a PC? Does it hang occasionally? Does it do things you don't want it to? I'm betting it does...! Sync is basically a computer. Computers get updates. Sync will get updates. Ford may have put it out too soon, too 'glitchy', I'll give you that. But should they rush the updates? Updates that might not fix the problem? No, because then they'll get blasted for not fixing it right. Ford is waiting until they're confident that they have the problem fixed...right. Ford will fix this, there's no worry about that. The issues that occur are much less 'dramatic' than people will believe. We're a race of 'blow things out of proportion'. Look at Toyota and the unintended acceleration. There has still yet to be PROOF that their issues were caused by Toyota and not human error. Don't give me crap about the floor mats. If you're too stupid to keep an eye on where your floor mat is in relation to your gas pedal...well...that's your problem. This is also evidenced by all the stupid warnings that companies have to put on their products. I just got REI gift cards from Ford for a recent purchase. I kid you not, on the paper the cards are attached to I am warned that Ford assumes no liability for injuries as a result of using the products purchased with those gift cards. Seriously?! We are so quick to blame others for our inadequacies that a company has to go so far as to remove themselves from a third-party type of liability issue! Can well all just buck up and admit when we did something stupid, or don't understand something, that it's OUR fault...not someone else's? I better get off the ol' soap box before I get in trouble....
        Jonathan Arena
        • 3 Years Ago
        @Luke
        I have been skeptical of these surveys for years. I have sold several different brands, and my experiences never match up with JD Power's findings.
      Hazdaz
      • 3 Years Ago
      Until the Detroit carmakers get serious enough about quality to top these lists for years and years, there will be a core group of people out there that will continue to buy a Honda or Toyota without giving GM or Ford a 2nd look... and in some ways, I really can't blame them. Cars are a BIG purchase and Detroit went a few decades there where they were more than willing to churn out crap. To win back those folks that were burnt, Detroit is going to not just be "good enough" but actually be better than the rest.
        Chase
        • 3 Years Ago
        @Hazdaz
        J.D. Power studies have more often than not been a joke. This one in particular is proven to have so much cognitive/confirmation bias that its practically useless. These are only issues within 90 days of delivery and self reported to top it off! Most of these issues are "that noise is not acceptable!" or "It hesitates when I step on the gas!" Whether or not these complaints are actually "issues" is up to each owner, and whether they decide to report them to JD Power is often based on the owner's impression and history of the brand. What happens is "Oh, that was just something minor, it doesn't count! All of my cars from Lexus have been great, so it doesn't matter to me enough to complain about."
        The Other Bob
        • 3 Years Ago
        @Hazdaz
        Were you here cheering on Buick, Cadillac and Lincoln when year after year they were at the top of this survey? One survey does not mean all the cars from an entire nation (AKA "Detroit") suddenly have quality problems.
          Spiffster
          • 3 Years Ago
          @The Other Bob
          Be careful, positive comments about american manufacturers is frowned upon here.
        Woody Becker
        • 3 Years Ago
        @Hazdaz
        Hazdaz have a look at my post above....you are so 1980s in your attitude, instead of HOMOPHOBIC you might have a tinge of USCARPHOBIA?
          • 3 Years Ago
          @Woody Becker
          [blocked]
          ss1591
          • 3 Years Ago
          @Woody Becker
          When Toyota and Pontiac sold what was the same car for about 5 years Pontiac was always much lower in initial quality and also lower in long term results on the same car! The only difference was the name and even Toyota admitted that the results were nothing but opinion since they made the car and even put the logo on it.
        ss1591
        • 3 Years Ago
        @Hazdaz
        Are you serious? The difference is so small that past opinion is more then enough to change the results. I also doubt that Toyota in 12 months could make any real changes to new and existing unsold cars to move up the list that fast. The problem with these reports is two fold, the first is some automakers will give customers gifts and incentives to help fill out the reports when they come in and the second is new technology such as Ford is using is hard to get used to BMW took it in the shorts for many years when I DRIVE came out until their owners no longer had to think about it. Long term reports will always be better then what JD Powers pretends to report to make a living and it takes a very long time for past mistakes to no longer be an issue such as the American Auto makers are finding out!
      Emurselovic
      • 3 Years Ago
      90 days? That's what they consider Initial Quality? 3 Months? Not to mention that stupid people being incapable of comprehending how to use 21st century audio/nav technology actually hurts a brand in this stupid "study"? This isn't a Ford defense by the way, I don't particularly like their cars, I'm just stating it as an overall observation of this report. It seems more flawed than most of the marques that they claim have so many issues.
        • 3 Years Ago
        @Emurselovic
        [blocked]
        reattadudes
        • 3 Years Ago
        @Emurselovic
        J.D. Power has used this same survey methodology since they started in 1980. that's why it's called "initial quality". they have other surveys that take owner satisfaction to other intervals.
        Luke
        • 3 Years Ago
        @Emurselovic
        I commented the same in a post that (I believe) was deleted as spam.... Sometimes autoblog's system likes to do that to me. But I agree: If you're too stupid to use the technology, that's not the manufacturer's fault (regardless of Ford, Toyota, etc). JDP, Consumer Reports, they're all a farce any more. A company that wind a JDP award has to then PAY JDP in order to use it in their marketing! Conflict of interest, much? If I want accurate reviews, I'll generally just go to the web. For the most part, you get a wide range of opinions from which to form an opinion. I haven't had any problems with MFT (it was a rental) or Sync (I've owned two vehicles with Sync, my most recent is 6 weeks old, F150 with the whole Navigation package) so I don't buy these 'mass issues.' It's the end-users in most (not all, granted) cases.
      Kai F. Lahmann
      • 3 Years Ago
      Looks like US cars still have a long way to go until they are on the level of the Japanese competitors. And also looks like the Volkswagen Group has an even longer way - I bet, the German press won't loose a word on this.
        kontroll
        • 3 Years Ago
        @Kai F. Lahmann
        looks like people like you who take JDP seriously are idiots
        Keven Fitzpatrick
        • 3 Years Ago
        @Kai F. Lahmann
        Yeah, looks like the rest of the world knows VW Group cars are actually quality built cars. #1 in most every worldwide market - China, S. America, Russa, Europe...geeze, awful cars! While asian manufactures are fixated on "initial quality" surveys like this to tout the "quality" of their cars, they have no problem catering to the lowest common denominator. If it's cheap to build, has nothign innovative, and drive like a bar of soap, it will probably be more reliable than a VW with a turbo/direct injection/dual clutch/high quality build quality. It's time Americans woke up and actually started judging "quality" not only on perceived and reported "reliability" and cost of ownership, but what they feel, see, and hear in real life. How the doors sound when they are shut - how the VW is laser welded where the comparable Japanese car isn't - how the paint is better quality, how every interior bit is of higher material quality, the attention to small details, how the car drives, etc. etc. They don't. And the Camry Corolla is the "best cars every made" according to the typical japanese american fanboy. The write off every product deficiency with "it's more reliable". right.
          Quentin
          • 3 Years Ago
          @Keven Fitzpatrick
          My 07 GTI was so high quality that the dealer called me 12 times in just over 3 years to inspect it. Oh, wait, that was me calling the dealer 12 times because of recalls (3x) or something breaking under warranty (9x). I loved the car but it was a steaming pile of crap. My 4Runner has 20k miles in just over a year and not a single issue. I thrash on my 4Runner and it just asks for more. If I sneezed the wrong way at the GTI something broke. While the GTI was more fun to drive, it can't go half the places my 4Runner can and I spend a lot less time at the dealer getting something fixed. My wife's 6 year old MINI Cooper S has only had 1 issue since we bought it new and MINIs are rated among the worst! As much as I loved my GTI, I'll be unlikely to own another and I simply cannot recommend them.
          mikoprivat
          • 3 Years Ago
          @Keven Fitzpatrick
          jdpower is the biggest joke when it comes to misleading the dumb public...Americans are the most gullible consumer in the world, for them the quality of a car comes from surveys: of course an idiot who buys a lexus or a honda when surveyed will say..."sure mu car is good quality that's why i bought it", they will never say "I'm a moron I should have never bought this POS" So now we are judging the quality of the cars on the market based on what jdp AMATEURS think and not what the experts think...
      reattadudes
      • 3 Years Ago
      I think what must be remembered here is mass market vehicles cannot be designed for one age group only, and then expected to sell in the volumes necessary for profitability. this is exactly what Ford has done. I had owned two Lincoln MKZs, and when the lease was up with the last one, was going to get another. I sat in the 2011 model with that silly touchscreen, and it was "hello, Cadillac". I literally walked across the street, and bought a new Cadillac, an actual example of a consumer "voting with their feet". I want a car to be a car, I don't want to talk to it, I don't want it doing anything I can do myself, and I don't want a screen that looks like it's lit by a 4 watt nightlight bulb replacing a normal radio and climate controls. I don't know if Ford has an R&D department run by 20 year old stoner gamers, but it sure seems like it. if an auto manufacturer wants to offer technology like this, fine. but make it an option, so the vast majority can make the choice with regard to which system they prefer. how many posters here think built-in navigation is just the cat's petootie, but aren't old enough to realize how quaint and outdated this technology will look in five years? it'll be the eight track tape player of the new century, and it will be stuck in that dashboard forever. how good will that technology be when the manufacturer stops supporting it? if there are glitches in the Ford systems now, I can only imagine what they'll be like in a few years, when the vehicle is out of warranty. if it's broken it will need repair or replacement, since so much is controlled thru the screen; this won't be like a car with a crapped out air conditioning system, where you can just open the windows. there's seems to absolutely no consideration given to the millions who aren't in the 20-30 age group (and how many high-line cars are they buying?) who don't want this shoved down their throats. how would you like to drag yourself from a ten hour, delay-ridden flight, and hop into a very cold (or hot) rental car, and have to decipher the hieroglyphics of My Ford Touch, just to turn on the heater or air conditioning, when in a normal car it would be done with a twist of a simple knob? how many screens will you have to go thru to just turn down the rap station the lot attendant left on at full volume? of course, none of this would be the slightest bit distracting, would it?
        ilmhmtu
        • 3 Years Ago
        @reattadudes
        I'm in the 20-30 age group. I don't like the screens either. Just give me a good sound system and a USB port, thanks.
        Dom
        • 3 Years Ago
        @reattadudes
        Dammit, I accidentally downvoted and can't retract. I agree. Enjoy your Cadillac. It's a better car, anyway.
        nardvark
        • 3 Years Ago
        @reattadudes
        They aren't "shoving it down their throats," it's a freaking option. Just don't buy the Titanium trim.
        Brokenarrow
        • 3 Years Ago
        @reattadudes
        Yea screw ford and their insistence on adding new technology into their premium cars! I just want a car that does car things because technology scares me!
      Arturo Rios
      • 3 Years Ago
      Ford Sync and my ford touch give me a break. If people complain about this technology durimg the first 90 days thats acceptable, but people dont buy cars for 90 days. People buy a car long term 5 years at least. This is why I hate JD power, not the one from scrubs but this consumer satisfaction crap. In my eyes Ford is bringing the better product while Honda and Toyota are falling behind. Yeah I understand that someone of an older age would have a bit of problem adapting to their new ford over their stone age toyota they just traded in. I am happy for Ford, they are a very innovative company moving forward unlike toyota, and honda who refuse to make the car I want from them. Honda S2000 Toyota Supra or the likes
      Danny Eckel
      • 3 Years Ago
      Introducing brand new technology to most of it's line up shouldn't be frowned upon. It will take a while to iron out the kinks. Ford cars are miles ahead of Toyota in my opinion. Toyota has not introduced ANY new thechnology as of late, it's resting on the fat cash cows of the camry, corolla which have fallen far behind the competition.
      • 3 Years Ago
      [blocked]
      MAX
      • 3 Years Ago
      Very little difference between best and worst.
        Shiftright
        • 3 Years Ago
        @MAX
        I've made this point many times before. Nowadays, cars in general are very well built and reliable, and it's difficult to find a 'bad' car. One may like or dislike its features, design and performance, but quality and reliability issues nowadays are more often niggles than catastrophes. No matter how good they all are, however, if you pit even the best models against each other, there will always be a 'loser'.
        Dest
        • 3 Years Ago
        @MAX
        Agreed. The differences start showing up in the reliability rankings where again Lexus and Honda also reign supreme.
      K Gav
      • 3 Years Ago
      The results are not too surprising. Toyota/Honda doesn't offer much in terms of technology and their lineups are aging, so it would make sense that all the glitches have been worked out.
        • 3 Years Ago
        @K Gav
        [blocked]
      wheezymofo
      • 3 Years Ago
      Ford deserves a hit on this one. Ford's SYNC/My FordTouch system is terrible. I have brought in my wife's Edge to have it serviced several times and it never gets any better. The rest of the vehicle has been flawless, but it may be another 20 years before I can talk my wife into another Ford. I do applaud Ford for trying to be cutting edge with it's technology, they should have never released Synch/Touch to market without developing it into a usable product.
        • 3 Years Ago
        @wheezymofo
        [blocked]
          • 3 Years Ago
          [blocked]
          Brokenarrow
          • 3 Years Ago
          If it's such a simple task then she probably wouldn't have so many problems with it. Some people aren't all that technically apt. Some people can play around with various gadgets and technology of different makes and get the hang of it after a bit, but some people aren't capable of that because their common sensibilities do not include technology(and there is nothing wrong with that). That said if she doesn't know how to use it, there is a helpful book that can tell her.
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