Entertainment systems like My Ford Touch, which is avai... Entertainment systems like My Ford Touch, which is available on the Ford Explorer, lowered overall quality ratings for some automakers like Ford. Ford fell in ratings from the fifth spot in J.D. Power's Initial Quality Study in 2010 to 23rd in 2011 (Ford).
New car quality has taken a significant turn for the worse, reports auto industry tracking firm J.D. Power and Associates.

Owners of brand-new models or models that have been significantly redesigned are reporting more problems with their cars than they did in the past two years. Meanwhile, owners of cars that haven't been changed significantly have reported a drop in problems.

The results were reported in J.D. Powers' Initial Quality Survey, which polled 73,000 new car owners 90 days after they purchased their vehicle. Automakers pay attention to the survey results, using them to make design changes and boasting in ads when their brands perform well.

Many of the problems reported in this survey are not major quality issues but design flaws that make cars less appealing to customers. Twenty years ago, the IQS reported issues like door handles coming off in drivers' hands and frequent stalling problems. But overall quality has improved significantly, so the nature of complaints has changed over the years.

Most of the trouble spots reported in this year's survey are in engines, transmissions and multimedia systems.

These problems stem from two different things automakers are trying to do: They are attempting to make cars as fuel efficient as possible, tweaking engine and transmission software to squeeze out the most miles per gallon as possible. That sometimes leads to hesitations when accelerating or changing gears, J.D. Power says. Consumers are reporting this as a problem more often than in years past.

View Gallery: J.D. Power and Associates IQS Top Models Per Segment


Secondly, car companies are jamming cars full of new technology, in an attempt to win over customers who like new gadgets. But many of those systems don't function correctly and are not intuitive. Particularly problematic are the hands-free and voice-activation systems.

"Consumers are interested in having new technology in their vehicles, but automakers must ensure that the technology is ready for prime time," said David Sargent, vice president of global vehicle research for J.D. Power.

Lexus regained its No. 1 spot in the survey, which is lost to Porsche last year. Porsche fell to the sixth spot, behind Honda, Acura, Mercedes and Mazda.

Only two domestic automakers scored above average: Cadillac and GMC. On average, customers reported 107 problems per 100 vehicles. Ford came in below average, with 116 problems per 100.

Dodge was the worst-performing brand, and Suzuki and Mitsubishi were close behind.

J.D. Power said only seven all-new or redesigned models ranked in the top three position for their segments, compared with 17 all-new or redesigned models last year. One only newly-launched vehicle earned a segment award. The rest were existing models.

Check out the full rankings below.



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  • 412 Comments
      • 4 Years Ago
      lol this is richierich new name is the r unit look for me on facebook under starwars geek and startrek geek but any way i have a 2002 gs-430 lexus and i love her would not trade her in for any thing not even for those high price and those cars are not even on the list -allmy girl need is a brand new paint job -same sound same leather seat keep the mates in the truck --plus i like to look at the clean carpet any way-and my car dont go to super-market mall's may be and part far a way from othe junk's so i dont let other get her and get a free ride u want a ride get on the bus not my r unit she never gave me trouble she almost like the m-falcon from starwars lol lol one of kind lexus when u made this one u did great and i make sure she get thing done under the hood and wash al the time and take he for long rides and like i rfelly dont want any one in my car but if i half just me the driver and two must keep a seat open in my car that's my rules dont like it meet me out side but thank you ihade a few car's my other best car was a cutless i hade them all ....thank you look for me on face book
      billbarbflanagan
      • 4 Years Ago
      You get what you pay for,we have a Lexus E350 and a Dodge Charger, the Dodge is a base transporter and gets 30 miles per gal, low maintenance, and we park it out side, Cost less than $20k. The Lexus burns high test alledgedly to keep the valves clean and enhance performance. It is our traveling car, I must say that it is a terrific car, gets 27/28 mpg and requires special care. Cost was around double the Dodge. I feel that we got a fair deal on both and we got what we paid for, Moral of the story,, what do you expect from rich overpaid people who only drive the expensive car, after all they can afford them.
      brawnydoc
      • 4 Years Ago
      There must be an Anthony Weiner joke in here somewhere.
      • 4 Years Ago
      My daughter turned 16 last month and there was just no way we could afford to add her to our existing car insurance policy. I started shopping around for new car insurance and found this site: ( http://tinyurl.com/FreeRateReport ) I just put in my ZIP code and received four quotes instantly after filling out the form. By comparing rates we were actually able to include my daughter in our new policy and not pay anymore per month for car insurance than we were originally paying for just me and my wife!
      • 4 Years Ago
      My daughter turned 16 last month and there was just no way we could afford to add her to our existing car insurance policy. I started shopping around for new car insurance and found this site: ( http://tinyurl.com/FreeRateReport ) I just put in my ZIP code and received four quotes instantly after filling out the form. By comparing rates we were actually able to include my daughter in our new policy and not pay anymore per month for car insurance than we were originally paying for just me and my wife!
      michael
      • 4 Years Ago
      I own a 2006 Altima, and while it ranks below average mine must be an exception. I have 100.000+ miles on it, average almost 27 mpg in mixed driving and to date, have replaced both wiper blades and the tires. Despite not rotating regularly, I got 70,000 miles out of the original Continentals that spent the most time on the front and 80,000+ from those on the back. Now I need to replace the first light bulb and my CD player is acting up. I guess I should do my first tune up sometime soon. Absolutely nothing else. Granted, I am a conservative driver and have changed my oil and filters regularly, but I think it is one hell of a car. PS. It had repiared hail damage when I bought it, but I paid $16, 126, against a $21,000+ list. and got free servicing for 20,000 miles. If anyone knows of a 2011 coupe with a simialr deal, I could be in the market, althought I think mine will go another 120-150K. I hope you all do as well with your next new car.
      facini
      • 4 Years Ago
      you, like many, have an anti-american bias. it is known as self-defeating behavior. Now look at your economy.
      junglejack
      • 4 Years Ago
      i figure i could take a 10 year old BUICK and outlast a new honda or toyota.. ... 3800 v6 named by WARD'S AUTOMOTIVE as the best engine of the 20th century... you can look it up
        mrvnlimar
        • 4 Years Ago
        @junglejack
        I believe that the motor you discribed would also be in the 92 Olds 98 Elite that I have driven since 94. That is absolutely the best engine I have ever had and I'm 72. It just keeps going and going with the minimum of maintenance. Just routine stuff. Never any serious trouble, only peripheral parts, fuel metering module, belts, etc. I was told that from 93 to 95, the v6's were the same. The body is starting to show rust, now, but that's mainly from road salt here in Mn. LOVE those old GM tanks.
          • 4 Years Ago
          @mrvnlimar
          That is true, but the morons at GM thought it would be a good idea to get rid of their good cars. They are constantly scrambling to change names and models b/c so many are unsatisfied with GM. I mean come on!!! their compact entry car has gone from the Chevette, to the Corsicca, Cavalier, Cobalt, now Cruze. LOL they have to keep changing names b.c. people have had such bad experiences! How long has the Corolla been the Corolla? and the Civic the Civic?? early 80's late 70's?? no need to change the name of the Civic or the Corolla, and they still prob use the same reliable engines!!! WAKE UP GM!!!
      jyhnhtfy5
      • 4 Years Ago
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      JEFFERSODA
      • 3 Years Ago
      Buy a 500 FIAT! Your first serious accident will be your last because you'll be dead.
      • 4 Years Ago
      I OWN A 97 CADDY ELDORADO WITH 194733 MILES ON IT. I ALSO OWN A 2001 CHEVY CORVETTE. I HAVE OWNED FORDS,LINCOLNS,BUICKS,PONTIACS AND EVEN A ROLLS ROYCE (OF WHICH WAS THE BIGGEST PEICE OF S#*T) I HAVE ALSO OWNED EVERY YEAR NISSAN FROM THE 240Z,260Z,280Z,300Z,300Z TWIN TURBO, AND RECENTLY SOLD MY 350Z. THEY ALL WERE TROUBLE FREE BUT MY CADDY BEATS THEM ALL AS FAR AS COMFORT,RELIABILITY,AND GAS MILAGE! THATS RIGHT.....GAS MILAGE! MY 97 ELDORADO GETS AN AMAZING 31-34MPG @ 65 WITH THE CRUISE ON AT 65 MILES AN HOUR! AND THE VETTE GETS 28-30 MPG AT THE SAME SPEED! ALL YOU TOYOTA DRIVERS ARE DRIVING A PEICE OF CRAP, ALL CRAMMED UP, AND TRYING TO GET 25 MPG! NOT TO MENTION GET IN AN ACCIDENT IN THAT PEICE OF "TIN" PLUS HAVE YOU EVER DRIVEN BEHIND SOME IDIOT IN A TOYOTA??????? THEY JUST CANT DRIVE!!!!!!! THE REASON THE JAPS ARE KICKING OUR ASS'S IS BECAUSE THE JERKS IN DETROIT HAVE NO DESIGN SKILLS AT ALL , AND THE "CEO'S" ARE JUST INTRERESTED IN THE BOTTOM LINE......MORE $$$$$$$$ ! GM IS THE ONLY CAR COMPANY THAT WE SHOULD BUY FROM, AND IF YOU ISIOTS WOULD TAKE PREVENTITIVE MAINTENANCE SERIOUSLY,ie: CHANGE OIL AND FILTER EVERY 2500 MILES LIKE I DO, WASH AND WAX YOUR CAR ONCE IN A WHILE, AND DO THE RECCOMENDID SERVICE ON YOUR CAR, YOU MIGHT GET 200,000 MILES OUT OF YOUR CHEVY OR ANY "GM" CAR! THE "BOW-TIE" RULES! DRIVE SAFE!
        gr8bsn
        • 4 Years Ago
        Wow, at 65 mph eh? This stupid Import driver did 35-40 MPG going to MPG faster and avoided accidents by having a car capable of taking a turn at speeds faster than 2 mph.
      ronandjen2
      • 4 Years Ago
      Top 8 are foreign. Another bailout Obama?
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