Aaron Knudsen's mother was murdered last month by a former boyfriend, leaving Knudsen, 24, and his 17-year-old sister to pick up the pieces. Knudsen's mother, Denise Fransua, left behind a mountain of financial and legal paperwork, as well as a financed Toyota Camry.

According to Denver's CBS4, the Camry was impounded by the authorities for evidence collection, then released to Knudsen. When he went to pick the car up, however, the impound lot told him the car had been repossessed. Toyota wanted the $3,300 balance owed on the car up front, as well as the $1,000 impound fee before it would release the sedan.

Furious, Knudsen let the Facebook community know how he felt about the situation. Within days, Toyota had backed off, saying it was sorry for being insensitive and offering to waive the impound fee. The automaker also let Knudsen retrieve his mom's personal effects from the car, but still need the $3,300 left to pay off up front before the car is given back. As for Knudsen, he's reportedly still upset that it took a viral Facebook post for Toyota to do what he thinks is the right thing.


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    • 1 Second Ago
  • 102 Comments
      LazyLemming
      • 3 Years Ago
      I'm sorry, but what the hell was Toyota supposed to do? They financed the car and it wasn't paid off, of course they're going to repossess. That's the way the world works and it doesn't just go away because you die. When my father died, I was 17, still in high school and completely on my own. That didn't stop anyone from repoing his truck. The only thing dickish about this is the $1000 impound fee, which likely happened because Toyota didn't realize the reasoning. The car would have come up in the computer system for repo, they found the location at an impound lot and boom, fee assessed. It's pretty much all automatic.
      • 3 Years Ago
      [blocked]
      Timothy Tibbetts
      • 3 Years Ago
      Kind of a sad story but most companies can't follow everyones personal life. Seems like it's just too easy to jump on the Toyota bashing wagon. Maybe I am wrong but I used to reposess cars and if you become interested in everyones story, you are out of business. Every car you repo has a story. She was killed a month ago, so it stands to reason she was at least a month behind on the payments before she was killed. Sad, but not Toyotas fault.
        Vipercookie
        • 3 Years Ago
        @Timothy Tibbetts
        The Toyota Bashing Wagon sounds like a badass car. I would totally buy that. lol
      Igotmine
      • 3 Years Ago
      What was this guy thinking!? Did he expect the debtors just to give him the car and them take the loss!????? Here's a flash! If she still owed money on her house and he isn't making the payments, the house will be foreclosed on and sold at auction, just like millions of others who don't, won't or can't pay their bills. Happens all the time. When my dad died of old age he left a hefty car payment on his brand-new Cadillac. In my opinion the debt owed on the Caddy was more than it was worth. In handling his estate I duly notified GMAC and told them they could have the car back and where they could pick it up. They must not have been too anxious to take back that POS because it sat at the street curb for almost two months before they towed it away. By then the house had been sold so I didn't give a hoot. Nothing rude about repossessing something if the payments have not been made.
        Mike K
        • 3 Years Ago
        @Igotmine
        You win insensitive a-hole of the day award, congrats. Your father dying of old age is a lot different then someone's mother being violently murdered. The fact you have the nerve to compare the 2 is both insensitive, and ridiculous. Furthermore, the fact that it took a viral FB attack to get them to consider doing something is pathetic, and on top of that, not waiving the arrears on the loan due to distress shows a real "we dont give a ****" attitude when it comes to their customers. It's stories like these that make me remember why i'll never buy a toyota.
        rllama
        • 3 Years Ago
        @Igotmine
        The article claims the payments on the loan were up to date, but don't let that stop your rant about deadbeats.
          Mike K
          • 3 Years Ago
          @rllama
          I love how my comment and yours gets negative, but a rant by an idiot gets +8. Love internet tough guys.
          Bruce Lee
          • 3 Years Ago
          @rllama
          That's nonsense, finance companies don't randomly come reposess your car just because it's impounded-if you're paying the payments you can have it locked up wherever you want.
          Mike K
          • 3 Years Ago
          @rllama
          @Bruce - Google 'banks wrongfully repossessing cars" then get back to me. Happens a lot.
      bobmarley
      • 3 Years Ago
      You dont need to report this kind of crap AB
        rocketmoose
        • 3 Years Ago
        @bobmarley
        Why not? I found it interesting and wouldn't have known about the story otherwise.
      sss300
      • 3 Years Ago
      Toyota's evil and I love it HAHA They piss off so many of the fanboys on this site. First entering the U.S. and destroying their auto industry then creating Lexus and beating off the euro and american luxury marquees LOL
        Greg
        • 3 Years Ago
        @sss300
        And then Toyota gets vindicated by the DOT after all of the unintended acceleration claims. Their evil empire remains evil and charging forward! You've gotta love their ruthless evil ambition to keep "moving forward"! LMAO
      Bobby
      • 3 Years Ago
      This company is the lowest of the low. Toyota can go to hell.
      Kevin
      • 3 Years Ago
      Toyota is a business. If they looked at every specific story and then from there decided who they would repo cars from, they'd never get their cars back.
      • 3 Years Ago
      [blocked]
        Renaurd
        • 3 Years Ago
        Smart as a brick inch5, doesn't know his ass from a hole in the ground. Learn to read bozo and get your facts straight, your Toyota love doesn't excuse your ignorance.
      Mike K
      • 3 Years Ago
      I hope all you idiots who keep "thumbs downing" everyone's comments realize that the $3,300 that toyota wanted was the REMAINING BALANCE of the car. So the car payments were current, and the car was $3,300 from being PAID OFF. Maybe if some of you internet tough guys who obviously feel the only way you can get your point across is to be an ass on the internet, read the entire source article, you'd know what you were talking about and not talk out of your ass.
        Renaurd
        • 3 Years Ago
        @Mike K
        You are wasting your time trying to make sense to this f'ed up bunch of fanboys.
          Chris
          • 3 Years Ago
          @Renaurd
          I see... They pay you by the comment, right?
          Renaurd
          • 3 Years Ago
          @Renaurd
          @Chris, yes, probably about twenty Toyotaho's trying to save their masters reputation.
      avinash Machado
      • 3 Years Ago
      What Toyota did might have been legal, but quite rude.
      Rexxer
      • 3 Years Ago
      Shows how hard a hit Toyota is taking with their recent quality...
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