2011 Nissan Juke
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  • 2011 Nissan Juke
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  • 2011 Nissan Juke
  • 2011 Nissan Juke front 3/4 view

  • 2011 Nissan Juke
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2011 Nissan Juke – Click above for high-res image gallery

The Nissan Juke is offered in two different drivetrain flavors: front-wheel drive or all-wheel drive. When marketing the Juke early on, Nissan listed the gas tank capacity at 13.2-gallons. That's true... for the front-wheel-drive model, however, the all-wheel-drive Juke has a smaller 11.6-gallon tank. Nissan caught the error and corrected it, but not before approximately 4,000 Juke owners purchased the all-wheel-drive Juke and assumed they had the larger tank.

Not content to simply issue an all-encompassing apology, Nissan is sending out letters to each one of those 4,000 Juke owners (out of the 22,000 folks who have so far purchased a Juke). But there is more than just a letter inside the envelope. Nissan is also including a check for $400. Head over to ConsumerSearch.com to read the letter that Nissan sent, then feel free sound off in the 'Comments' regarding the 400 bones.

Do you think this is a cool move by Nissan or would you still be upset as a Juke owner?


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    • 1 Second Ago
  • 60 Comments
      Hazdaz
      • 4 Years Ago
      Now THAT is the way that companies should deal with mistakes. Own up to them and offer up a nominal gift to appease customers... the goodwill press that Nissan is going to get from this is worth more than what this will end up costing them in dollars.
      Eric
      • 4 Years Ago
      I wonder how they came up with the $400 figure..
        EJIZZLE
        • 4 Years Ago
        @Eric
        Easy, you take 4000 models sold, divide by 5, then divide by 2... that was easy...
      Danaon
      • 4 Years Ago
      This is actually required by federal regulation. GM had to do the same thing when they couldn't fix the heated windshield washer fluid things. They are required to reimburse you the listed option price.
        Sue Esponte
        • 4 Years Ago
        @Danaon
        I didn't know Nissan offered a larger gas tank as a "listed option." I guess that must be missing from the marketing material, too! Nissan, are you listening?
          blatinotop4u
          • 3 Years Ago
          @Sue Esponte
          The larger tank isn't an option Sue. The larger tank is only available for Juke without the AWD system. The AWD system takes up space on the rear ankle. That's why the tank is smaller on the AWD version.
          Sue Esponte
          • 3 Years Ago
          @Sue Esponte
          @blatinotop4u It was sarcasm, man...sarcasm.
      Mark_H
      • 4 Years Ago
      I can't imagine the size of a gas tank would make or break someone's decision to purchase a car, but geez an 11.6 gallon tank strikes me as awfully small.
      ericburr4
      • 4 Years Ago
      I thought the $400 would be for the pain and suffering of having to drive one of the ugliest cars ever made.
      JamesG
      • 4 Years Ago
      A reimbursement for the 1.6gal difference..at today's high gas prices, this turbo requiring premium (no to mention the deceptive Juke marketing), $400 if not enough..would burn away fast.
        Schwy
        • 4 Years Ago
        @JamesG
        The Juke does not require premium gas
        Sue Esponte
        • 4 Years Ago
        @JamesG
        They didn't misrepresent how quickly you burn through gas. It's not even a 2 gallon difference. You just have to fill up a few miles sooner. Get over it. Are you actually suggesting that you wouldn't have bought the car if you'd known that the tank was marginally smaller? Give me a break.
          mitchman06
          • 4 Years Ago
          @Sue Esponte
          Sue, I see your point 100% but talk to some Suzuki SX4 owners. They HATE the tiny tank and the comical range it offers them. If you are buying a vehicle and do a lot of highway driving, a 200 mile crusing range is pathetic and inconvinient.
          Sue Esponte
          • 4 Years Ago
          @Sue Esponte
          @mitchman06 Did Suzuki make a similar misrepresentation in its marketing material? If not, then its no different (to me, at least) than the Miata, Boxster, TT and Z3/Z4 owners I know who complain about the nominal trunk space in their respective cars. It makes me wonder if some people bother to THINK before they buy. A 200 mile cruising range might be pathetic but unless it was misrepresented, it's not like the information wasn't out there for buyers to see for themselves. If someone plans on spending a lot of time on the highway, you'd this would be something they'd check before making a purchase. I'm more sympathetic to the Juke owner. At least they didn't know...I guess.
          Sue Esponte
          • 4 Years Ago
          @Sue Esponte
          @Alex Yeah, I'm guilty of having driven my '02 TT Quattro Roadster far into the gas light zone. The engineers (or lawyers) at Audi were clearly protectionists when it came to the gas gauge.
      ravenosa
      • 4 Years Ago
      Dear Nissan, You have an endless selection of high-riding, overweight microvan things and not a single sporty hatchback. Not all of us are bloated Americans looking to drive bloated station wagons. What gives? P.S.: Please make the Z sexy again.
      cruss1969
      • 4 Years Ago
      I am one of the affected Juke owners. It was puzzling to me that I seemed to have a smaller tank than advertised. But the check makes up for any disappointment. Kudos to Nissan.
      Alex740
      • 4 Years Ago
      Since there is so much hate for this car's design, I'll say that I've grown to love it, esp after driving one. It's definitely polarizing but good design usually is, the proportions are actually very good, the design flows and it has a very muscular stance to it. The front end is insect like but it works for what it is and it's nice having the two high marker lights at night, it's almost reminisant of an old bettle. If you took the doors off it would essentially be a modern dune buggy. The difference between this and an Aztek is that the Pontiac was a completely jumbled up mess where nothing flowed and everything was out of proportion because it was built on a low riding minivan platform with a tall roof and small wheels. Just my opinion but I think if people actually gave it a chance they might like it instead of the knee jerk "kill it with fire" reaction to something different.
      Ducman69
      • 4 Years Ago
      A smart move by Nissan, as they must realize that anyone buying a car as ugly as the Juke represents their most extremely loyal Nissan customers, so its important to keep them happy. Your average Joe wouldn't take a Juke for $400, yet alone a mere refund after all.
      Sue Esponte
      • 4 Years Ago
      Very nice, Nissan! As for those with the incessant need to address the car's appearance, while I don't think it should be a contender to win any beauty contests, it is better looking in person...if not just for being different. I get that its not for everyone and while I'm not lining up to buy one either its lines are somehow less jarring in the metal than in pictures. Regardless of all of this, I think think Nissan did the right thing by compensating buyers who might argue that they wouldn't have bought one if they were aware of the actual size of the tank. Those who are inconvenienced by the marginally smaller tank might be less likely to approach an attorney about the subject.
      hjc73734
      • 4 Years Ago
      I guess their customer service is improving but I'll probably never buy another Nissan. My GFs 03 Sentra definetly did not age as well as my 03 Subaru or 03 Toyota. AC leaks, sun visor loose and flaps around, rattles all around. Nissans are crap in general/
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