• Mar 11th 2011 at 2:31PM
  • 7
OnStar customers who live in areas affected by the tsunami warnings are getting help from their cars. General Motors has announced that those who live in affected areas can push the OnStar button their vehicle and be connected with a Crisis Advisor, who will help them get through the situation as safely as possible.

The Crisis Advisors can contact emergency services; provide points of contact for assistance, including food, shelter and hotel accommodations; help subscribers without power to access the internet or charge phones so they can stay in contact and receive weather and incident updates.

According to GM, OnStar can also be used to funnel information from subscribers to federal emergency management agencies to get assistance to people in need. Feel free to scope the press release for all the details.

[Source: General Motors]
Show full PR text
OnStar Crisis Assist Services Available for Tsunami Warning
All Services Provided to Affected Subscribers, Regardless of Plan



DETROIT – OnStar is offering Crisis Assist services to active subscribers in areas affected by the Tsunami warning. A simple push of the OnStar button in their vehicle will put subscribers in contact with specially trained Crisis Advisors.

Crisis Assist services are being offered to subscribers in Hawaii and along the Pacific Coastal areas from Southern California to Alaska.

OnStar's Crisis Assist capabilities include specially trained Crisis Advisors, who can help with:

* Emergency Services: Advisors can contact emergency responders if needed and direct them to the subscriber's exact vehicle location, using OnStar's embedded cellular system and Global Positioning System (GPS) satellite technology. OnStar Advisors can also use GPS technology to provide subscribers with evacuation routes.

* Central point of contact for assistance: Advisors can provide crisis information and centralized assistance for evacuation routing, food, water, shelter locations and hotel accommodations along with information on road closures, power outages, and weather updates.

* Keeping subscribers connected: Subscribers who are without power in their homes or cannot recharge cell phone batteries can push the OnStar blue button to stay connected.

* Reporting new incidents: OnStar encourages subscribers to be Good Samaritans and contact an Advisor whenever they witness someone with an emergency need, so that the Advisor can inform appropriate public safety officials

In addition, OnStar can assist state and federal agencies by providing them with real-time/on-the-ground crisis information from OnStar subscribers.

"Preparation is the best defense in any kind of crisis," said Terry Inch, director, OnStar Subscriber Services. "We just want people to remember that OnStar can assist in these trying times in ways they may not expect, even in the event that other communications are knocked out. OnStar is available round the clock to support its subscribers in need."

OnStar continues to offer its full range of services, including navigation and hands-free calling, for subscribers who are affected daily by crisis events at no extra cost, regardless of their subscription plan. For more information on OnStar Crisis Assist, visit www.onstar.com.


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    • 1 Second Ago
  • 7 Comments
      • 4 Years Ago
      Or, you could do what most Californians do, simply move 8' up to higher ground.

      Sheesh, the frigging drama we Americans create. Maybe if we could pry our self-absorption away for a second and ponder the real disaster in northern Japan?

      Extremely crass PR move, GM.
      • 4 Years Ago
      Oh, this is for people in California? I kinda thought it was for people in Japan...
      • 4 Years Ago

      FYI - On-Star spelled backwards is Rats-No !
      • 4 Years Ago
      A good use for onstar, great to hear.
      • 4 Years Ago
      Brilliant PR move, GM.
      • 4 Years Ago
      Wow GM... You Suck! This is a tremendously disgusting marketing ploy by GM. Perhaps the worst instance to date. The new GM. Ha...yeah right.

      You can be certain that if a dirty-bomb exploded in Detroit...and Americans were suffering, that Toyota, Honda, Subie, Nissan would NOT be promoting their infotainment systems on their backs. When GM went bankrupt, these firms kept their mouths shut and used their traditional marketing plans rather than hammer in the spike thru GM's heart.

      It's called respect in times of crisis...GM marketers need to learn how to be human beings...
      • 4 Years Ago
      As much as I dislike Onstar, I'm glad they can actually offer a service like this in a time of crisis.