2011 Ford Edge – Click above for high-res image gallery

Ford dealers are beginning to realize some buyers aren't comfortable with the virtual switchgear of MyFord Touch, and at least one dealer in Michigan is offering a free tutorial of the touchscreen controls.

Village Ford in Dearborn admits that while some of its younger buyers are more comfortable with the system, "... less tech-savvy customers need to come back in again." And after Consumer Reports pulled its Recommended rating for the Ford Edge and Lincoln MKX due to ease-of-use issues with MyFord/MyLincoln Touch, there's little doubt Ford and its dealers want to proactively assuage concerns and get people comfortable with the controls.

However, as Jim Seavitt, the dealership's owner tells the Detroit Free Press, one issue is the lack of choice. If someone buys a vehicle with SYNC, they can choose not to use it, but if they option up for a higher spec Edge, "they have to use MyFord Touch," according to Seavitt.

[Source: Detroit Free Press]

I'm reporting this comment as:

Reported comments and users are reviewed by Autoblog staff 24 hours a day, seven days a week to determine whether they violate Community Guideline. Accounts are penalized for Community Guidelines violations and serious or repeated violations can lead to account termination.

    • 1 Second Ago
  • 2015 Toyota Highlander
    MSRP: $29,765 - $44,140
    2015 Jeep Grand Cherokee
    MSRP: $29,995 - $64,895
    2015 Honda Accord
    MSRP: $22,105 - $33,630
    2015 Honda Civic
    MSRP: $18,290 - $26,740
    2015 Mazda Mazda3
    MSRP: $16,945 - $25,545
    Share This Photo X