• Dec 20, 2010
Dodge Durango Citadel at SEMA 2010 – Click above for high-res image gallery

Chrysler has unveiled a new no-cost maintenance program for certain Dodge Journey and Durango models. Buyers who opt for the Durango Citadel or the Journey Lux will be treated to free maintenance for three years or 36,000 miles that includes oil and oil filter changes every three months or 3,000 miles as well as scheduled and recommended maintenance at 6,000 mile intervals. The program also throws in $1,000 worth of trip-interruption coverage, towing and roadside assistance up to $100 and $35/per day car rental should you get into an accident. All told, Chrysler says that the program has a retail value of around $1,100.

We're guessing that no-cost maintenance is an effort to lure buyers to deeper ends of the Durango and Journey option pools. Of course, knowing that you won't have to shell out a dime for routine work on your vehicle is likely to be a big selling point when either the newly reworked crossovers are lined up against their competitors. Hit the jump for the full press release.




Photos copyright ©2010 Drew Phillips / AOL

[Source: Chrysler]
Show full PR text
Dodge and Mopar® Announce "No-cost Maintenance Plus" Plan for Durango Citadel and Journey Lux Buyers

* "No-cost Maintenance Plus" plan offers worry-free driving benefits for three years or 36,000 miles

December 20, 2010 , Auburn Hills, Mich. - Dodge and Mopar® are wrapping customers in a worry-free ownership experience. In addition to a load of standard luxury features, the Dodge brand's all-new Durango Citadel and Journey Lux models also feature Mopar's new "No-cost Maintenance Plus" plan, a 3-year or 36,000-mile maintenance plan designed to make lives easier and vehicle ownership hassle-free.
"The new Dodge Durango Citadel and Journey Lux models are loaded with features and content typically found on competitor vehicles priced tens of thousands of dollars more," said Ralph Gilles, President and CEO – Dodge Brand. "This new no-cost maintenance plus plan gives our loyal customers, as well as customers who are discovering the Dodge brand for the first time, unparallelled peace of mind."

"Our mission at Mopar is to add value to our customer's experience with our vehicles and our brands," said Pietro Gorlier, President and CEO – Mopar, Chrysler Group LLC's service, parts and customer-care brand. "With this specific no-cost maintenance plan, we are offering an added benefit to those customers who check all of boxes on their all-new Durango or Journey. In addition, we are helping these customers build a long-term relationship with their local dealer."

The "No-cost Maintenance Plus" plan has a retail value of $1,100. Features include:
* Benefits of 3 years or 36,000 miles
* $0 deductible
* Oil, oil filter changes and lubrication (3-month/3,000-mile service intervals)
* Scheduled and recommended maintenance (6,000-mile intervals)
* $35/day car rental allowance (car rental allowance for any overnight dealership mechanical repair, 5-day maximum per occurrence)
* $35/first day rental (car rental allowance or taxi service for any dealership mechanical repair or maintenance service [includes bodywork])
* $100 "Sign-and-go" towing and roadside assistance
o Benefits include towing, flat tire change (with existing good spare) battery jump, out-of-gas fuel delivery (maximum 2 gallons), and lockout service (i.e. keys locked in vehicle or frozen lock), as much as $100 per occurrence
* $1,000 trip interruption coverage. Provides as much as $1,000 for lodging, meals and car rental expenses if:
o The vehicle is inoperable due to a component failure covered by the factory warranty AND
o The failure occurs more than 100 miles from home


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  • 20 Comments
      • 4 Years Ago
      That is one great looking Durango. Nice job!
      • 4 Years Ago
      You would think there is a contact number on here somewhere. Maybe someone should call me from this website. It would be really cool if I was contacted by someone in development rather than production. Of course, I would be a little bit distraught if I didn't know anything about it first.
      • 4 Years Ago
      sorry ... but 3 / 36 is a JOKE !
        • 4 Years Ago
        care to elaborate?
      • 4 Years Ago
      3,000 mile oil change interval? That just strikes me as ridiculous for a 2011 model vehicle.
      • 4 Years Ago
      Yeah, this sure is a station wagon Benfolio. wow. stupidity continues to amaze me. It's a uni-body so it's a wagon guys. haha

      Also, it's not a FWD platform, it's RWD (optional AWD/4WD(on Grand Cherokee).

      It's not a Suburban, but it is an SUV &/or "Crossover". A heavy one at that.

      Back to original post, that's a nice idea. I wonder if they will make it standard on Chrysler vehicles. (300/200/T&C). Seems logical to me if they are going to offer it on upscale models of Dodges.

      • 4 Years Ago
      Why do people keep calling the Durango a crossover? It isn't.
        • 4 Years Ago
        Whatever it is, it's the best looking 7 passenger family car ever made and you can get a HEMI!
        Chrysler sure is the hottest car company nowdays.
        • 4 Years Ago
        Actually, according to Wikipedia, the Mercedes M-class platform, upon which the Grand Cherokee and Durango are based, is a crossover. But then again, Wikipedia is a lousy source anyway...

        I always thought crossovers were those horrid fwd, car-based minivans that lacked sliding doors.
        • 4 Years Ago
        You're right. It's a station wagon.

        Body on frame = SUV

        Unibody compact = CUV

        Unibody large = Wagon
        • 4 Years Ago
        Yes Wikipedia seems to violate its own definition with the M-B products, since that company's products are the only ones that the contributing car platform isn't listed.
      • 4 Years Ago
      1 Vote FOR this new Durango!
      No-cost maintenance program should be standard in all cars for 36 mo.
      • 4 Years Ago
      "Chrysler sure is the hottest car company nowdays."
      -Rimshot
      • 4 Years Ago
      It astonishes me that people continue to be lured by "free maintenance" which is really nothing more than a few oil changes, maybe a trans fluid flush and an air filter or two.

      How about they just lower the cost of the vehicle and I'll pay for the oil. Deal?
        • 4 Years Ago
        3000 miles, or 3 months, isn't necessarily the recommended oil change interval for the vehicle, it is the absolute minimum for miles/time that they will cover under this program; i.e. anything more frequent would cost more than they are allowing for this program.
        • 4 Years Ago
        Well, as long as the MBs and BMWs of the world offer it, and many others don't, then I see it as a good move on Chrysler's part to promote the top end trim for these models. So not only do you have all the goodies, you don't have to be bothered with paying for maintenance like us little people.

        Now if Chrysler REALLY wanted to run with this, they'd contact you via email/text/whatever every 3 months to schedule an oil change to promote dealer service.
        • 4 Years Ago
        Well, they have to do something to lure people into a Dodge dealership...
      • 4 Years Ago
      I really don't care whether you call it a CUV, SUV, wagon, or whatever. I call it it HOT!!
      Every time I see this thing, it just gets better looking to me. While previous generation Durangos had their place in the market, this vehicle will carve new ground in a big way.
      • 4 Years Ago
      Looks like Chrysler's designers are still using the same process. Design a standard issue vehicle, then take one aspect of it and enlarge or shrink it to make it "distinctive".
      On this one, it looks like they just selected the wheels and front fascia in PhotoShop and blew them up by about 25%. Voila, distinctive design.

      Let the flaming begin.
        • 4 Years Ago
        ummm, wheel size is about inline with current vehicles of this size. The size of the front fascia is certainly determined by aerodynamics, that is why it extends so low, just like the current Tahoe.

        Overall, I think it is a very attractive design, and a vast improvement over the last generation.
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