Nissan Motor Co. aims to immediately tackle any potential glitches with its battery-powered Leaf before minor problems have time to fester and will do so by assembling a Leaf rapid-response team to troubleshoot all incoming complaints. The team, made up of ten lead engineers and 30 trained technicians, will be based in Los Angeles, but stands ready to respond to any Leaf-related issues that might spring up anywhere in the U.S.
The goal of the rapid-response program is to have technicians and engineers who are ready to leap into action at a moment's notice. If needed, Nissan's trained individuals will make house visits and will work to insure that the Leaf launches as seamlessly as possible. After all, vehicle components such as electric motors, inverters and lithium-ion batteries may be foreign to some car buyers and auto repair shops, but not to the individuals that make up Nissan's new rapid-response team.