• Aug 23, 2010
Sudeep K. Agarwal, a Mercedes owner in India, decided he'd had it up to here and wasn't going to take it anymore. Over a period of a few years Agarwal took his Mercedes to a dealer in Bangalore to have the same problem repaired, but the dealer never got it fixed to his satisfaction.
During one more trip to the dealer, the dealer told Agarwal they had no spare car to offer while his Benz was in service. Making things worse, Agarwal's driving was apparently called into question by the dealer staff. He immediately pledged "I will show you how to drive the car," then delivered on it by getting in and plowing onto the showroom floor, taking out a few new Benzes in the process. He scored three direct hits and was finally overpowered before he could score a fourth.

While this might all sound crazy – because it is – our tipster offered a bit of background to the breakdown. According to our reader Toni, dealers and manufacturers in India hold absolutely all the cards when it comes to addressing consumer complaints, as "there are no lemon laws" and "a typical court case takes ~10-20 years to resolve." From the way Toni makes it sound, after spending all that money on luxury some buyers end up spending all their time on redress. Not that the justifies doing an impression of Crash Bandicoot...

[Source: Express Buzz]


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  • 28 Comments
      • 4 Years Ago
      Should've bought a Nano.
      • 4 Years Ago
      Sometimes reasonable men do unreasonable things.
      • 4 Years Ago
      if he wanted reliability he should have bought another car. Sounds like he had a trophy-wife car. Great to show off to all his friends, but difficult to live with.

      Ah well, he'll have some time to think about it in jail I suppose.
      • 4 Years Ago
      "Agarwal's driving was apparently called into question by the dealer staff. He immediately pledged 'I will show you how to drive the car,'"

      Said the dealer afterwards, "See, we KNEW he was driving it wrong."
      • 4 Years Ago
      Sounds like my last trip to the Apple store because of my stupid iPhone.
      • 4 Years Ago
      These dealerships need to be shown a lesson sometimes. I mean they charge you an arm and a leg to repair your car then they don't do the job right. he just thought I've had enough and I'm not gonna take it any more.................
        • 4 Years Ago
        nativeson: I think you should just focus on the words I wrote, not the words you /think/ I wrote so that you could carry on with an argument. I was addressing effective methods of discrediting a dealership, not appropriate redress for ones personal grievances.

        And you're welcome to say whatever you like about this man's behaviour, but if you'd heard that some guy smashed his oft-broken Mercedes into dealership showroom after the combined frustration with their inability to fix his car, and the fact that they insulted the man personally, you'd be put off of buying there. Any comment you might make to the contrary is a lie.

        As for your claim that he should've just sold the car? THE CAR HAS A FAULT -- IT KEEPS PULLING TO THE LEFT. How is he going to succeed in selling a two-year-old car with that significant of a mechanical problem? You or I wouldn't make that purchase... we'd be wondering what else is wrong!

        • 4 Years Ago
        It's unfortunate that the auto industry seems to be the target of choice for consumers grief and aggravation. While the anger towards dealerships is absolutely justified some of the time, most consumers are too stupid to realize that the real perps are the huge multi-nationals... (banks, telecom, etc.)
        • 4 Years Ago
        I couldn't disagree more Warren. The appropriate response never involves causing tens of thousands of dollars in damages. And personally, I don't think it became a spectacle of embarrassment for the dealer. I actually think of the two parties, the guy sitting in a jail cell right now is probably more embarrassed than the dealer is. I also guarantee it doesn't change the way the dealer operates at all. On no level do I think this "works".

        If you don't like the way a dealer treats you and the product they sell is defective, let your feet and wallet do the talking. He should have sold the Mercedes and bought from the competition.
        • 4 Years Ago
        are you really siding with the guy that drove his car through the dealers showroom?
      • 4 Years Ago
      "There are no lemon laws" and "a typical court case takes ~10-20 years to resolve."

      No lemon laws in Canada either, though the courts move a little faster. You might get through Small Claims Court in 18-months. Senior courts are 5-10 years.

      Industry operated overseers enforce the automotive consumer protection laws, a classic case of the fox guarding the henhouse. In the highly probable event they do not come to your rescue you will find yourself navigating through court filings and months of cryptic proceedings before imperious government appointees, often failed politicians and party loyalists with no legal background, and judge-wannabe civil servants while cursing your bad luck and beating yourself up for not paying better attention to the Consumer Reports' reliability indexes. Success is not assured.
      • 4 Years Ago
      I have an SL under warranty and they gave me nothing but problems as well. I actually have a roof that keeps getting stuck and Im delaying taking it in just so I dont have to deal with them any time soon.
      • 4 Years Ago
      it seems that German Arrogance at the Service Department knows no Boundaries! this is the EXACT Attitude Displayed at Chrysler from 1998 to 2007! it was always "Our Cars are PERFECT, Blame the Customer or our own Employees if there's anything wrong!"
      jman
      • 4 Years Ago
      I got burned by a 2003 Mercedes. Just after warranty expired, I started the car in my garage with the push-button start. Then, total lock up! Couldn't put it in reverse or drive, and to top it all off, it wouldn't even shut off! Had to have Mercedes tech come to my house to disconnect some fuses in order to shut the thing off. Apparently a defective "Keyless Go." Oh, did I mention that it was out of warranty?! Hmmph! J-Man @
      • 4 Years Ago
      I feel his pain. Been in his shoes MANY times over the years. Hell, it's the reason I stopped buying GM product.
        • 4 Years Ago
        The worst thing is,these guys in India pay whole lot more for the Mercs and BMWs than we do. An E class for example starts at about $100,000.An S class I think is $150-200,000
        • 4 Years Ago
        Indeed.

        From the story, it would appear that Benz may have picked up a couple of the General's old worst habits:
        - low build quality control
        - even worse dealer service
        • 4 Years Ago
        If I had to deal with their legal system, I'd probably do what this guy did too!
      • 4 Years Ago
      He should've just kept his old car if it was driving fine, paid it off, and pocketed the rest of the money. Even if he wouldn't have done all this madness, repair cost alone on a Mercedes are ridiculous. He should of bought a cheap used Civic or (other bulletproof small car) and took a vacation because he's obviously stressed out.
        • 4 Years Ago
        He should have bought a W124. They go never wrong.
        • 4 Years Ago
        Yes, he should have been able to see into the future and realized nice things aren't nice to have and avoided it all together. That's the solution here. Civics do come under problems as well and then he might have been in the same situation. The car is not the issue here, it's the service.
        • 4 Years Ago
        @AWorkofScott

        "Nice" is relative. If I can change all my tires for under 300 bucks, that's nice to me. Having to pay more for low profile and even more if something else goes wrong with the Mercedes engine is not a luxury, its a hassle. Luxury would be because I paid more for the car up front, it should cost less on things that go wrong. Same thing as MPG. If a Civic can get 35-40mpg, shouldn't Mercedes owners have the "luxury" of the same MPG or better? Shouldn't luxury cars do everything better than a "standard" car?
        • 4 Years Ago
        Luxury is never in the 'less' category. Luxury is excess, of comfort, of ease. And, by extension, expense.

        What you are defining is frugality. That is the genre of non-luxury. Not saying it is bad, just saying your ideal and luxury are 2 different things.
        • 4 Years Ago
        so it should be heavier, handle better, faster and get better fuel economy. are you high? you need to redefine luxury. being cheap on gas isnt luxury, luxury is being able to use all the gas you want, obviously theyre not pinching pennies.
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