For years, Toyota was seen as an infallible, safe choice for consumers seeking high-quality, reliable and safe vehicles. That may still be the case, but recent events have made it abundantly clear that Toyota is as capable of making major mistakes as any other giant automaker.
Perhaps some of that lost image will be restored after a series of independent investigations into Toyota safety are concluded, assuming of course that the findings are favorable for the automaker. Steve St. Angelo, Toyota's North American quality chief, believes they will be. At the Council for Automotive Research's annual Management Briefing Seminars, St. Angelo said, "I can't find a technician who has found a sticking pedal... I am 100-percent confident that there is nothing wrong with our electronic throttle control system."
St. Angelo continued, saying that 80 percent of all owners of vehicles recalled for sticky accelerator pedals and bad floor mats have had their vehicles repaired. Interestingly, the quality chief added, "Recall is not a four-letter word," suggesting that it's best to admit to issues up front and repair them in a timely fashion – a practice Toyota hopes will keep customers returning to its showrooms.
[Source: Detroit News | Image: Justin Sullivan/Getty]