• Apr 29, 2010
Just when we thought China's automotive industry had made some headway in the quality department, we get word that complaints about new car quality in the country have risen significantly over the past few months. During the first quarter of this year, complains on vehicles purchased within the last six months climbed 15 percent over last year's figures. Those numbers come courtesy of the China Association for Quality.

Even more surprising, the increase marks a nine-percent jump over the number of complaints filed during the fourth quarter of 2009. By and large, the defects concerned engine issues as well as small parts. A total of 94.6 percent of the complaints were lodged against cars costing less than $44,000.

[Source: Gasgoo]


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  • 41 Comments
      • 4 Years Ago
      I'm shocked.

      SHOCKED.
        • 4 Years Ago
        The first sign should have been that it took leaded gasoline ONLY. Lol
      • 4 Years Ago
      Breaking news: The sky is blue!
        • 4 Years Ago
        Obviously your critical thinking skills are lacking.

        Sales have gone up 60% in China. With this, you'd expect an increase of 60% in complaints if quality remained the same. So, a 9% increases shows significant IMPROVEMENT in quality.
        • 4 Years Ago
        beat me to it haha
        • 4 Years Ago
        No... That's just plain wrong. January sales were up 116% YoY. Yes, you read it right. One hundred and sixteen percent. February sales were up "only" 46% (Holiday season in China - think of it as Christmas, Thanksgiving and New Year combined), and March sales were up 64%.

        That's why I said the 2009 Q1 to 2010 Q1 sales were up AT LEAST 50-60%.

        http://www.reuters.com/article/idUSTOE61803K20100209
      • 4 Years Ago
      No wai
      • 4 Years Ago
      So I should take this post to mean only cars from Chinese domestic manufacturers correct? Or are foreign-owned companies who produce in China having quality issues as well?
      • 4 Years Ago
      Shock.
        • 4 Years Ago
        this is for all of you jumping to conclusions based on this one sided ass posting:

        http://www.chinacartimes.com/2010/05/01/editorial-the-media-onslaught-on-chinas-quality-report/

        here are some choice quotes for u geniuses, including the poster:

        "Foreign automakers (producing cars under joint-ventures in China) account for 81.2% of the complaints, up from 78.1% in 2009. Indigenous Chinese automakers are down to 15.8%, from 17.2% in 2009."

        here's some more:

        "Finally, the report concludes its analysis with customer satisfaction on the resolution of the complaints. The best ranked automakers were: Shanghai Volkswagen, Chang’an Ford, Geely, Great Wall Motors and Hafei. What automaker with major participation in China is conspicuously missing from this list? I’ll give you a hint: It’s a company that filed for bankruptcy and still owes over 50 billions dollars to American taxpayers, in spite of their claims that the loans were “paid”. (Yes, I know it’s equity)."

        Things seem a lot different with both sides of the story, don't they?
        • 4 Years Ago
        With emphatic exclamation: SHOCK!!!
        • 4 Years Ago
        @Victor

        Taking the demographics of the people interviewed into consideration would probably make this survey more useful.
        • 4 Years Ago
        Given the rate at which the Chinese market is growing, I'd be amazed if the number of complaints didn't increase.
        • 4 Years Ago
        This is a combination of cost cutting and a rapid rise in production. Quality is going down because Chinese manufacturers are using sub-standard parts to meet the market demand and lower cost.
        • 4 Years Ago
        This is a stupid report. Car sales in China are going up 50, 60% year-on-year, so naturally, the number of complaints will rise.

        In fact, if complaints are only rising 9%, this means a significant quality IMPROVEMENT over the previous year.
        • 4 Years Ago
        Victor makes a good point.
        • 4 Years Ago
        Umm...except about 90% of the cars made in China are sold by the top few car companies so a rise in the # of complaints would apply mostly to the cars actually sold...which are often GM/VW/BYD/HYUNDAI/SAIC.
        And in reality I'm pretty sure quality hasn't gone downhill at all, since sales have skyrocketed as well. So of course the total # of complaints is going to go up. If your sales go up 30% and your total complaints are up 9% it doesn't mean that the cars are getting worse.
        Seriously, making so many assumptions just to come to some preconceived conclusion you have about Chinese cars is just absurd.
      • 4 Years Ago
      I bet Chrysler could clean up out there.

      'Man, this Durango is just bulletproof'
        • 4 Years Ago
        What makes this even funnier is that you're serious and i believe you :O
        • 4 Years Ago
        It's not a joke, I was having a lot of fun during the Carpocalypse and every now and then there would be news of a new "partner" for Chrysler. It seemed like they performed and exhaustive search of every automaker in the planet before FIAT finally took them.
        • 4 Years Ago
        No they couldn't. They tried, and failed miserably. They are trying to get back to China right now (everyone is), but if their quality doesn't improve, nobody will buy them.

        In fact, there during the Carpocalypse there were news Chrysler was seeking a Chinese partner to bail them out, and they refused. Only FIAT would take them. A 'merger of equals'.
      • 4 Years Ago
      I'm shocked that this comment thread has not turned into a China-bashing contest thus far. Even the negative comments are more humorous than offensive.
      • 4 Years Ago
      what?! nooo!
      • 4 Years Ago
      China Association for Quality? Buah hah hah hah!
      • 4 Years Ago
      I'm shocked there is something called the China Association for Quality
      • 4 Years Ago
      I am not sure about current year sales in China, but does it not make sense that, the more cars that are sold, the more problems are likely to be reported?

      More cars sold = more complaints.

      I am admittedly no expert on the Chinese automotive market, but I have been led to believe that the market continues to grow. I doubt the cars sold there are any worse than they used to be, probably much better. Also, as Victor stated, buyers are likely becoming more savvy.
        • 4 Years Ago
        Car sales in China are going up 50, 60% year-on-year, so naturally, the number of complaints will rise.

        In fact, if complaints are only rising 9%, this means a significant quality IMPROVEMENT over the previous year.
        • 4 Years Ago
        That depends on if they're talking about the total # of complaints, or the *rate.* If it's the former, then yeah you have a point. If it's the latter, then no, it would indicate the defect rate is rising.

        But the source article doesn't really clearly state which it is.
      • 4 Years Ago
      "Just when we thought China's automotive industry had made some headway in the quality department,"

      Who thought that?
        • 4 Years Ago
        Anyone with half a brain knows that.
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