• Apr 13th 2010 at 6:58PM
  • 79
2010 Lexus GX460 – Click above for high-res image gallery

It seems Toyota's learned a few things from its recent spate of recalls – react quickly, react decisively and repeatedly reassure customers that their safety is a top priority.

To that end, Toyota has issued a stop sale on the 2010 Lexus GX 460 after Consumer Reports deemed the SUV a safety risk earlier today and added the 'ute to its "Do Not Buy" list.

According to Toyota, the automaker is investigating CR's claims and using the consumer pub's testing methodology to determine how the SUV's emergency handling can be improved. Furthermore, any 2010 GX 460 owner concerned about their vehicle's safety will be provided a loaner vehicle from Lexus until the automaker can find a solution. Full details in the press release after the jump.

*UPDATE: CR video footage of the GX 460 in testing available after the jump.

[Source: Consumer Reports]
Show full PR text

Lexus' Statement Regarding Consumer Reports' Testing of the 2010 GX 460

From Mark Templin, Lexus Group Vice President and General Manager

"For more than 20 years, Lexus has made customer safety and satisfaction our highest priorities. We are taking the situation with the GX 460 very seriously and are determined to identify and correct the issue Consumer Reports identified. At this time we have asked our dealers to temporarily suspend sales of the 2010 GX 460.

Lexus' extensive vehicle testing provides a good indication of how our vehicles perform and we are confident that the GX meets our high safety standards. Our engineering teams are vigorously testing the GX using Consumer Reports' specific parameters to identify how we can make the GX's performance even better.

For any customer who has purchased a 2010 GX 460 and is concerned about driving their vehicle, we will provide a loaner car until a remedy is available.

As always, Lexus is committed to providing our customers with outstanding products and service.

Customers who have any questions or concerns should contact Lexus Customer Satisfaction at
1-800-25 LEXUS or 1-800-255-3987."

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    • 1 Second Ago
      • 5 Years Ago
      OMG! Now that it's been found out that Toyota has been hiding issues about their cars, people suddenly want to freak out about a 4000lb SUV sliding out being a safety issue. I'd be surprised if it didn't slide out, because yes, they are known to be top heavy. If your dumb enough to drive an SUV like a sports car, you deserve to roll over. I don't care how good a driver you are, you can't account for every imperfection in a road, and the your not going to magically transform an SUV into a sports car simply because your driving it.

      On another note, I don't see why people are so surprised that Toyota has the same problems that ALL car manufactures have. You can make just about any car last 300,000 miles if you take care of it and do the regular maintenance on it. The fact is, every car company has recalls. Every car company has design flaws in their cars because every car company has human beings that design and make machines. Machines break down if you don't take care of them and do the maintenance on them. Toyota is the same company that it was before all the recall news and this happened to them. The only thing that changed was their reputation going into the toilet because the media is now headhunting them for their next big story. They still make good cars, even if their business ethics leave a lot to be desired.
      • 5 Years Ago
      I guess lexus engineers are lazy and didnt do any comprehensive test for their rebadge vehicles, it's the only reason that i can think on why this is happening to the lexus but not the toyota model. And i do believe toyota engineers have confirmed that the gx indeed have this problem for them to issue a stop sale order so quickly. Lesson learned indeed... Imagine if those pesky pedals problem on toyotas never surfaced, i imagine they'll try to buried this issue in every way posssible.
      • 5 Years Ago
      Lexus made a hoonerific car. And the safety wombles are having none of it. B@stards.
        • 5 Years Ago
        Yeah the worst part here is that even Consumer Reports mentions that it's just that the GX is calibrated more aggressively than the 4Runner they tested that same day, which makes sense since it's a sportier Lexus model. In fact I wonder if maybe Consumer Reports had the sport setting turned on (instead of normal or comfort), which would likely turn on a less nanny-like ESC mode.
        If that is indeed the case then Consumer Reports needs to pull their heads out of their a$$es because frankly the GX did pretty damned well in my opinion-it just didn't overly nanny the driver at the very first sign off aggressive driving but the ESC stopped it from flipping over even though these idiots chucked it into almost a 90 degree turn doing 60mph.
        • 5 Years Ago
        That drift looked straight outta Top Gear
      • 5 Years Ago
      Theer is no conspiracy to this. Toyotas head got way too big. Their cars are over rated and boring. And as for suvs not being able to take hard turns. Suvs were built for odd roading at first so their very being should be taking hard turns. Some people dont know that or dont think about it like teens that drive the hell outof them but its other problems with these cars that stopped sales. Ive owned 1 toyota and a lexus and wasnt impressed. They were just boring! Id buy a ford before a toyota honda or nissan product and I HATE ford!
      • 5 Years Ago
      Toyota's should come with a warning: Learn to drive!
      • 5 Years Ago
      how did CR do more comprehensive testing than Toyota?
        • 5 Years Ago
        At note to all those who say "OMG its an SUV, of course it cant take hard turns"

        This isn't the only SUV reviewed... NO CRAP a fast turn in a top heavy car isn't smart, but for some reason, this one stuck out over all the others.
        • 5 Years Ago
        I'm starting to think that this is the new normal for Toyota/Lexus--that Toyota really has some deep, deep problems that are going to be drip drip drip revealed over the next few years.

        This is the inevitable outcome forgetting what made you so good in the first place (Quality/Durability/Reliability) in the race to become #1.
        • 5 Years Ago
        CR testers usually are SCCA club racers and other pro drivers.
        • 5 Years Ago
        Dammit this is just gonna lead to super boring cars...that GX looked pretty sweet powersliding that corner.
        • 5 Years Ago
        @ alex - they didn't cut corners when testing?
        • 5 Years Ago
        It's a conspiracy! It's the gubmint out to get Toyota just to help Consumer Motors!
        • 5 Years Ago
        CR's got the most sophisticated testing gear in the world.
        • 5 Years Ago

        You're certainly right that physics are physics, but the TC can (and in most vehicles, does) intervene much sooner. Between the ABS wheelspeed sensors, yaw accelerometer, and steering angle sensor, the TC should be tuned to keep the overall yaw rate of the vehicle much lower. This is usually achieved by cutting power, applying braking, or both. The basic idea is to keep the polar moment below what static friction you expect to have between the tires and the road surface.

        CR mentioned that they didn't have the same problem with the 4Runner (the GXs platform-mate), so I'm wondering what the difference is. Is the curb weight and CoG really that different between the two vehicles? Regardless, it seems like it should be easy to fix, though validation usually takes some time.
        • 5 Years Ago
        Im not too sure of the statement about the TC being slow. There isnt really much you can do to make such a heavy car stop faster. You can cut the engine power... and thats about it because if you apply the brakes youll just end up making it worse.
      • 5 Years Ago
      LOL, WOW that was quick!

      Sounds like they know how the game is played in the USDM market now. I think us Toyota haters can rest. :P

      Next step: test your cars before you sell them
        • 5 Years Ago
        The stop sale should have been issued because its so god awful ugly!
        • 5 Years Ago
        This truck is butt-ugly from every angle.

        +It's to surprise to me that it has roll-over issues. Look how top heavy it is!
        • 5 Years Ago
        I dunno, reports like this continue to reinforce my gut feeling toyota is not ahead of the game or even in the game in terms of electronic aids, traction control, etc. other automakers have had such features standard on their entire lineups for a while now, and have rather comprehensive systems (brake override for a decade) when compared to what toyota's doing. It seems more and more like they're not only nickle and diming in terms of production but, crucially, development of their products and that's really starting to bite them back.
      • 5 Years Ago
      Oh, and the reason this hunk of lard-ass doesn't handle well? Because it's a hunk of lard-ass. That's why.
      • 5 Years Ago
      You know when things are truly awful when even their largest advocate, the Consumer Reports, can't ignore the enormities and excess of their beloved Toyota.

      The burn you feel, Toyota, is humility. Get used to it.
      • 5 Years Ago
      They weren't going anywhere near 60mph, maybe 40 tops just look at a fixed object as it goes by its barely moving. Its a fail for the price and its uber dumpy looking with a down syndrome looking face.
      • 5 Years Ago
      The recall of the GX460 is the culmination of a multitude of management problems. Its top management, not the workers, who have created the system that has resulted in a decline in Toyota’s quality over the past several years.

      Here are some of the issues that are attributable to top management: 1) a power struggle that is currently happening in the top management ranks causing a lack of clear direction 2) lack of leadership demonstrated by Ako Toyoda (CEO) 3) unethical behavior in producing cars that are knowingly defective with faulty gas pedal mechanisms 4) dysfunctional organizational structure with a breakdown in communication between Toyota City (Japan), Europe and the US 5) violation of principles of the re-known "Toyota Production System" which used to be the gold standard that other manufacturers benchmarked against and 6) a wrong-headed focus on profits over quality and customer safety

      The one hopeful sign about stopping sales of the GX460 is that top management is finally pulling the andon cord, stopping the sale of an ostensibly defective product. Pulling the andon cord was a practice originated by Toyota where the worker on the assembly line could stop production at the first sign of a quality problem. Rather than stonewalling the authorities--as Toyota’s top management has done with the NHTSA—senior management are finally starting to eat their own dog food.

      Tim Mojonnier

      for more information see http://www.philosophiesofbusiness.com/blog/
      • 5 Years Ago
      I don't think Toyota deserves any praise for the stop sale order. You can bet your bottom dollar that if this was the Camry, Corolla or another vehicle that actually SELLS, no way they pull it off the market unless the US government flies to Japan to let them know of their legal obligations first, as per the usual course of dealing. I think Toyota has sold 4000 or so GXs since its introduction (as I recall from earlier stories so dont quote me, but you get the point, sort of nailed to showroom floors). Basically, the GX is a cow Toyota can easily lead to slaughter.

      This issue isnt that SUV's are more prone to rollovers, the issue is that Toyota's programming for this vehicle's stability control doesnt work, or doesnt work soon enough. I think the earlier Autoblog story stated that CR tested two seperate vehicles to make sure it could be duplicated before issuing the "Dont Buy" tag.

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