• Mar 23, 2010
Second-gen Toyota Prius – Click above for high-res image gallery

According to a Toyota memo first obtained by Jalopnik and later reported by the Associated Press, Toyota is currently notifying dealers that a replacement pedal can be installed at no charge to owners of recalled Toyota products if the owner is not satisfied with the current fix for the problem.

Most vehicles involved with the pedal recall have been fixed by inserting a metal shim into the accelerator pedal, which is believed to reduce friction and provide smoother travel to the pedal. The AP reports that owners who either do not feel confident in the fix or who still complain of pedal problems can ask their dealership for a new replacement pedal at no charge.

Through data analysis, it has been determined that at least 100 owners of recalled vehicles have filed complaints regarding pedal action after the dealership reportedly fixed the problem. Perhaps by witnessing this data, Toyota has responded to reduce further complaints by replacing the entire pedal assembly on vehicles with on-going problems.

The Associated Press quotes a portion of the memo as follows:
A replacement pedal should only be offered to a customer after the reinforcement bar has been installed and the customer has expressed dissatisfaction with the operation and/or feel of the pedal. (Pedal replacement) is based upon specific customer request only. Dealers are not to solicit pedal replacement.
The AP added that the memo lists vehicles involved as: the 2005-10 Avalon; 2007-10 Camry and Tundra; 2009-10 Corolla, Matrix and RAV4; 2008-10 Sequoia and 2010 Highlander. It remains uncertain if other vehicles such as the Prius may also be included in the replacement pedal process.

UPDATE: Toyota's official statement on the matter after the jump.


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[Source: The Associated Press via Google, Jalopnik]
Show full PR text
Toyota Statement on Replacing Accelerator Pedals

Some news accounts have misinterpreted a letter sent by Toyota to its dealers regarding an improved parts ordering process for accelerator pedals to suggest that this represents a change in Toyota's policies regarding the remedies for its recent recalls.

Toyota is confident that the remedies it has announced to address sticking accelerator pedals and floor mat entrapment represent a comprehensive solution to these issues. However, if a customer is not satisfied with the modification to his or her repaired accelerator pedal, dealers will replace it at no charge.

This policy was included in Toyota's Defect Information Reports (DIR) filed with NHTSA in November regarding floor mat entrapment and in February regarding sticking accelerator pedals and is also contained in the official owners letters for those recalls.


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    • 1 Second Ago
  • 12 Comments
      • 4 Years Ago
      So I guess they're going to change the CTS made (US) pedal to a Denso made (Japan) unit? Funny how the media mentioned only once that the problem is with the US-made models using this pedal.

      I guess the US govt accomplished their mission of reducing Toyota's market share so the govt-owned GM can have a better chance of surviving?
      • 4 Years Ago
      it was written by vengeful "people"
      • 4 Years Ago
      'bout time!

      Glad to hear that they'll replace the pedal.
      • 4 Years Ago
      It seems to me that Toyota's customers may--upon hearing this offer from Toyota--prefer having a completely new accelerator pedal as opposed to having a "piece of metal" inserted into the pedal mechanism. This latter repair seems like a Rube Goldberg job.

      Tim Mojonnier

      http://www.philosophiesofbusiness.com/blog/
      • 4 Years Ago
      They should I have done it from the beginning. Now they save n.th....
        • 4 Years Ago
        Original TSB has stated that actually (owners can request new pedals).

        What NY found was new info where Toyota has made ordering them easier.

        http://pressroom.toyota.com/pr/tms/toyota-statement-on-replacing-155713.aspx
        • 4 Years Ago
        I agree, but they will still save money. Most people will probably just put up with it and keep driving. Toyota has traditionally been culturally accepted as a great car and people conform to them rather then vice versa. It may be too much of a hassle for many to drop the car off again and wait for a new pedal when most people just need to go to work, pick up the kids, etc. So yeah, they'll save money only having to put new pedals in cars they haven't sold yet.
      • 4 Years Ago
      uhh hello??? this is clearly a way for them to fix the software issues, and just tell the brainwashed consumer that they're only replacing the pedal.
        • 4 Years Ago
        mikemaj82, if you know what the problem is, then don't withhold the information. What exactly is the problem in the software?
      • 4 Years Ago
      This is going to make buying a used Toyota a pain. Imagine the response of your typical used car salesman when you ask "Was this car recalled for SUA? If so, was the recall service performed? If so, was it the shim or the pedal replacement? If the shim, was the pedal also trimmed for floormat clearance?" Forget it, I'll buy something else.
      • 4 Years Ago
      What's up with the Prius pic for this post? The Prius isn't included in the shimming recall. An Avalon would have been most appropriate.
        • 4 Years Ago
        Kinda like Jay Leno's lame (redundant?) parody using a Prius that was on the other night... Jay, thought you were a car guy and YOU can't get that right, either? Or is the Prius the only Toyota you could fin that your employees drove?