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Toyota remedy for recalled pedals – Click above to enlarge

Toyota announced early this morning exactly how it's going to repair 2.3 million Toyota brand vehicles affected by its latest sticking accelerator pedal recall. The fix involves installing a "precision-cut steel reinforcement bar" into the pedal assembly that will reduce friction between a shoe and the adjoining surface, the place where Toyota has found these defective pedals to be sticking. The automaker says the fix is "effective and simple" – it should take around 30 minutes to perform – and has been rigorously tested on pedal assemblies that have been known to stick. Since words only paint so clear a picture, we'll be searching for more visual evidence today of how the repair works, so stay tuned.

In the meantime, Toyota says owners of vehicles affected by the sticking pedal recall can expect a letter by mail sometime in the next couple of days with instructions on how to coordinate their repair with a dealer. Dealers, meanwhile, will remain open extended hours to perform the repairs, some even 24 hours a day. And for those owners whose vehicles are affected by both the floormat recall and sticking pedal recall, Toyota will try to coordinate only one trip to the dealer for both fixes.

Follow the jump for Toyota's official statement as well as a video released today in which Toyota Motor Sales President and COO Jim Lentz expresses some heart felt apologies to current customers.

[Source: Toyota]

Show full PR text
Toyota Announces Comprehensive Plan to Fix Accelerator Pedals on Recalled Vehicles and Ensure Customer Safety
Toyota Answers Customer Questions About the Solution for Sticking Accelerator Pedals

  • Rigorously Tested Reinforced Pedals Will Eliminate the Excess Friction that Caused Sticking
  • Toyota Will Make Concerted Effort to Repair Recalled Vehicles as Quickly and Conveniently as Possible

TORRANCE, Calif., February 1, 2010 – Toyota Motor Sales (TMS) U.S.A., Inc., today announced it will begin fixing accelerator pedals in recalled Toyota Division vehicles this week. Toyota's engineers have developed and rigorously tested a solution that involves reinforcing the pedal assembly in a manner that eliminates the excess friction that has caused the pedals to stick in rare instances. In addition, Toyota has developed an effective solution for vehicles in production.

Parts to reinforce the pedals are already being shipped for use by dealers, and dealer training is under way. Many Toyota dealers will work extended hours to complete the recall campaign as quickly and conveniently as possible, some even staying open 24 hours a day. The company has also taken the unprecedented action of stopping production of affected vehicles for the week of February 1.

"Nothing is more important to us than the safety and reliability of the vehicles our customers drive," said Jim Lentz, president and Chief Operating Officer, TMS. "We deeply regret the concern that our recalls have caused for our customers and we are doing everything we can – as fast as we can – to make things right. Stopping production is never an easy decision, but we are 100% confident it was the right decision. We know what's causing the sticking accelerator pedals, and we know what we have to do to fix it. We also know it is most important to fix this problem in the cars on the road."

Lentz added: "We are focused on making this recall as simple and trouble-free as possible, and will work day and night with our dealers to fix recalled vehicles quickly. We want to demonstrate that our commitment to safety is as high as ever and that our commitment to our customers is unwavering."

On January 21, Toyota announced its intention to recall approximately 2.3 million select Toyota Division vehicles equipped with a specific pedal assembly and suspended sales of the eight models involved in the recall on January 26.

Toyota vehicles affected by the recall include:
• Certain 2009-2010 RAV4
• Certain 2009-2010 Corolla
• 2009-2010 Matrix
• 2005-2010 Avalon
• Certain 2007-2010 Camry
• Certain 2010 Highlander
• 2007-2010 Tundra
• 2008-2010 Sequoia

No Lexus Division or Scion vehicles are affected by these actions. Also not affected are Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris, 4Runner, FJ Cruiser, Land Cruiser, Highlander hybrids and certain Camry models, including Camry hybrids, all of which remain for sale.

Further, Camry, RAV4, Corolla and Highlander vehicles with Vehicle Identification Numbers (VIN) that begin with "J" are not affected by the accelerator pedal recall.

In the event that a driver experiences an accelerator pedal that sticks in a partial open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure. The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.

Detailed information and answers to questions about issues related to this recall are available to customers at www.toyota.com/recall and at the Toyota Customer Experience Center at 1-800-331-4331.

How Toyota Will Fix Recalled Vehicles

Toyota has pinpointed the issue that could, on rare occasions, cause accelerator pedals in recalled vehicles to stick in a partially open position. The issue involves a friction device in the pedal designed to provide the proper "feel" by adding resistance and making the pedal steady and stable. The device includes a shoe that rubs against an adjoining surface during normal pedal operation. Due to the materials used, wear and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. In some cases, friction could increase to a point that the pedal is slow to return to the idle position or, in rare cases, the pedal sticks, leaving the throttle partially open.

Toyota's solution for current owners is both effective and simple. A precision-cut steel reinforcement bar will be installed into the assembly that will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated. The company has confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick.

Separately from the recall for sticking accelerator pedals, Toyota is in the process of recalling vehicles to address rare instances in which floor mats have trapped the accelerator pedal in certain Toyota and Lexus models (announced November 25, 2009), and is already notifying customers about how it will fix this issue. In the case of vehicles covered by both recalls, it is Toyota's intention to remedy both at the same time.




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    • 1 Second Ago
  • 74 Comments
      • 5 Years Ago
      I didn't bring up religion. Someone else started with the insults against Christians and I'm sick and tired of the bashing that goes on here.

      Grow up children.
      • 5 Years Ago
      jim lentz has disgraced not only toyota but himself as well. the only acceptable solution would be for him to perform ritual Hari Kari.
      • 5 Years Ago
      "truly sorry that you are worried", not sorry that people died or anything... -_-
      • 5 Years Ago
      I 100% believe that problem is not pedal only.
      Robert
      • 5 Years Ago
      HOW OWNERS SHOULD PROCEED ?????
      THAT'S EASY.....SELL THOSE JUNK TOYOTA'S !!!!!
      • 5 Years Ago
      "God Bless The FORD Nation of America!"
      • 5 Years Ago
      Toyota's problem in other vehicles
      Phones, radios and even microwaves could cause sudden bursts of speed
      BY GREG GARDNER
      FREE PRESS BUSINESS WRITER
      http://www.freep.com/article/20100201/BUSINESS01/2010368/1331/Toyotas-problem-in-other-vehicles
      • 5 Years Ago

      TOYOTA'S CRASH AND BURN
      More than sales are at risk; a reputation is in the balance
      Kathy Jackson
      Automotive News



      LOS ANGELES -- Toyota's self-inflicted and spiraling quality crisis has put the company's entire U.S. operation at risk.


      If the media firestorm -- and an imminent grilling of executives on Capitol Hill -- suggest that Toyota minimized the problem and delayed effective repairs while people died in car crashes, it could cripple America's top-selling brand. Years of relentless growth could be reversed in a flash.

      "Every time a Toyota is in an accident, film crews will be there," said Jason Vines, who was Ford's top spokesman during the Explorer crisis,


      Damage being done

      Marzilli of BrandIndex said the market research firm's daily survey of consumer brand perceptions already has detected severe damage to Toyota.

      http://www.autonews.com/article/20100201/RETAIL03/302019901/1018#ixzz0eHwWnLjq
      chauncyco
      • 5 Years Ago
      Mr. Tekdemon:
      According to your logic, if you depress the gas pedal halfway the car will continue accelerating until it reaches maximum speed. If that were true then I should be able to depress my gas pedal only 1/4 of the way, save a lot of fuel and still accelerate. Nice idea but according to the laws of physics, not possible. Try not to be so condescending the next time you disagree with someone.
      • 5 Years Ago
      tankdumb, Bridgestone owns Firestone and the CEO is Shoshi Arakawa. Japanese.
      • 5 Years Ago
      Good grief... Gotta love Yanks - where companies who makes a mistake have to grovel to avoid mass litigation for "emotional distress".

      What a joke... Its a faulty part and a recall - big deal. Not the first you might encounter on a car you might own, and probably wont be the last. Toyota is going above and beyond on the fix anyway, so quit whinging. It's nothing compared to the faults of previous cars (especially american ones where people were incinerated....).


      ps - where on earth did religion come into this? Did I miss something? Please keep out ignorant and intellectually challenged god botherers - this is supposed to be the 21st century!!! There is no "god" and what you see is what you get - if you don't understand the extremely basic concepts involved in the natural sciences, I suggest you go and get an education.

      • 5 Years Ago
      what does the bataan death march have to do with unintended acceleration? retard
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