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Click above to watch the video after the jump

Freya Svensson feels like she's getting screwed. According to her blog postings, she owns a still new-looking Volvo XC70 that has had more than its fair share of problems: a faulty transmission and an internal coolant leak that could have been caused by a cracked cylinder head or head gasket. To make matters worse, Svensson says the transmission, cylinder head and motor mounts (twice) have been replaced by Rusnak Volvo in Pasadena, California. Svensson further claims that when the transmission was replaced, she told Rusnak that it still didn't feel right but the dealership allegedly wouldn't take a look at it again. Now that the supposed defective tranny is out of warranty, the dealership wants to repair it. None of this tale is funny, odd, or different from some of the dealer/warranty horror stories that we hear about all the time. So why are we bothering to report on this one? As you might have guessed from the viking helmet and acoustic guitar show above, Svensson has no issue in pulling out all the stops in order to get her message across. She's even got t-shirts. This amuses us.

For starters, Svensson started up her own website, Rusmackedvolvo.com, which details her problems with Volvo North America and Rusnak Volvo. She took to Facebook to friend Volvo North America President Doug Speck, offering to help him add to his paltry friend total of 24 in exchange for free repairs to her Scandinavian lemon. To add a little flair, Svensson then took to YouTube to provide a video play by play of what is going on with her cursed wagon. The blonde haired, blue eyed Svensson plays up the Swedish connection by even singing an original composition, "O Rusnak Volvo" in her native tongue. Hit the jump to watch the clip, and don't worry if you don't speak Swedish – Svensson has been thoughtful enough to provide English subtitles.

[Sources: Rusmackedvolvo.com; YouTube]



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  • 78 Comments
      • 5 Years Ago
      I posted a message at the volvo customer website before lunch today. They just called me looking for this women, hoping I knew who she was. I don't.

      It's very encouraging they called me trying to find her. They did call the dealership who seems to be stonewalling. The Dealership wouldn't give volvo her name immediately. hum?
      • 5 Years Ago
      I have never owned a Volvo before, have had many other cars in my life, my uncle who was always a Lincoln driver who upgraded to Mercedes when European cars came into vogue around the mid seventies, early eighties, once decided to try a Volvo sedan....he was doing a lot of commuting from his home in mid California and the office in LA and said it was absolutely the most uncomfortable piece of crap he had ever sat in!! being a large tall man I am sure didn't help him much with the Volvo, but it was traded in on a new deisel sedan very swiftly from my memory....
      • 5 Years Ago
      Sort of in the same boat with my 09 C30. Nothing but problems since I bought it and the dealer refuses to take care of it. I'm giving it one more shot by bringing it to a dealer 120 miles away but if that doesn't fix my issues, I'm probably just going to admit defeat and get a 2010 GTI.

      I've always wanted the C30 since the day it launched in the US, but the quality is not what I expected. I've probably done more to assemble the interior than the people at the factory, the panel gaps are Saturn-esque, and the electronics are a mess. Oh well, live and learn.
        • 5 Years Ago
        you should think carefully before stoping in on your VW
        they're not much better than Volvo when it comes time to reliability
      tommythepug
      • 5 Years Ago
      My husband and I bought a volvo in 2002 right off the showroom floor. We had so many problems from day one. First the convertible top was stuck half up and down, and they wouldn't do anything. Five times it was towed to the dealership due to a bad transmission. Barrier Volvo in Seattle would not help with anything. We took a loss and traded it at a different dealership. We tried to work with Barrier, but they didn't even want their own car back. WE WOULD NEVER BUY A VOLVO OR ANY CAR FROM BARRIER AUTO GROUP AGAIN!
      • 5 Years Ago
      So much for the import quality myth.
      • 5 Years Ago
      A few years ago I owned a 1981 DL240 Volvo Stationwagon I bought used for $700; it was probably one of the best cars I've ever owned. It got great gas mileage and the only issues it ever had were due to the tweaker mechanic we bought it from (no one we knew, found it through AutoTrader, the tweaker part is actually a guess, we have no real proof) who rewired it, occasionally causing the fuel pump relay fuse to blow frequently, but it was a quick and cheap fix. Otherwise, that car ran well for what we paid for it, ultimately losing it to a hydroplaning accident in which it was totaled a couple years later. I'd buy another in a second; it was a great car!
      • 5 Years Ago
      I emailed Volvo of North America and was told that if I base my car purchase decisions on "blogs" then I am uninformed. I do actually research my car purchases carefully, but I will never purchase a Volvo after they insulted my intelligence.
      • 5 Years Ago
      We have had a 2008 V70 for about a year now. I've had to have it back to the dealer once to have the manual door unlock fixed (it evidently wasn't connected in the factory). Other than that we haven't had any problems in 19,000 miles except some wind noise on the driver's side from a source we can't locate.

      Besides the wind noise, I have been happy with the fit and finish of the car. It will be interesting to see how it holds up over the long haul.

      I do have to agree though, if you really want high reliability, stay away from European brands in general. They know how to design beautiful vehicles but seem to be lagging behind in keeping the gremlins at bay.

      • 5 Years Ago
      Why is it that the only good, honest volvo repairs some from wiry looking repair men in shops on the East coast? Seriously I have had so many problems with my "new" volvo (2008) that have taken 3 or more visits to the dealer to be fixed. While my old volvo rarely had any issues and when it did they were taken care of quickly and (relatively) cheaply by an awesome independent one man shop when I lived out east.
      • 5 Years Ago
      I just wanted to chime in that in the LA area, Rusnak Volvo in Pasadena has had a reputation for such horrible service. Getting "service" there is a surefire way of getting cheated out of your money.

      I understand any dealer service probably has a bad rap, but the management here seems to be especially corrupt, and they have trained all of their CSRs to be the same.

      Much of the customers of the “good” Rusnak Volvo moved to Bozanni in West Covina… however, it seems their honesty and lack of cheating customers left them unable to stay in business.

      Either way, Power against dealership/service corruption and the new internet rage that can set things right. As for Rusnak Volvo, their current CSRs, and their Management… I hope that VCNA calls for them all be replaced.
        mizcmt
        • 5 Years Ago
        Rusnak has, or had a wonderful customer service girl there, Cheryl. We had a few issues, but she always managed to resolve our problems. She was friendly & curteous to both myself & my husband. When the service people didnt seem to take our complaints seriously, she always called to follow up & delivered results. We were angry when we had problems, especially one with our horn, but she took care of everything everytime & we were happy to return, because we knew we could count on her if need be. The sales people were also nice, but that was about it.
      • 5 Years Ago
      I have a 2002 S40 1.9T with 195k on it and it runs like a champ! All I have done is change oil ever 3k, put new tires on, timing belt and other regular maintenance! Everything else is still factory and it still runs great! I think a lot has to do with driving style and how well you maintain your Volvo.
      • 5 Years Ago
      Volvo's are built for the worst day of your life ! No other brand vehicle will survive an accident quite like a Volvo and all the haters out there can take that to the bank !

      She's made enough noise about this regardless of who's right or wrong here that it's likely Volvo will do something to assist.

      The dealer sounds like they've "dropped the ball" somewhere in the process here.
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