• Nov 17, 2009
Anyone who's had a transmission fixed knows it can cost thousands of dollars for both the unit and the labor. And the cost of repair of a CVT transmission can outpace that of a more conventional transmission with four to six forward speeds as most repairs require that the transmission is replaced. Thankfully, Nissan has been listening to its customers, and as a result, the Japanese automaker is doubling the length of its warranty from five years and 60,000 miles to ten years and 120,000 miles.
That's all well and good for Nissan CVT owners who have yet to experience an issue, but what about Nissan CVT owners who have already shelled out thousands for repairs? Good news, Nissan is going to reimburse you for your pricey fix. If you've already paid for a CVT repair, you'll need to fill out Nissan's Reimbursement Form (downloadable from Nissan's letter to customers) and follow the instructions. Nissan is also looking after customers who have to repair their CVT transmissions outside of warranty, working with suppliers and dealers to lower the cost of replacement transmissions and repairs.

While we're thinking Nissan is doing a very good thing by backing up its CVT transmissions with a longer warranty, we're wondering just how wide-spread the CVT issue is. Nissan has been clearly committed to CVT tech for years, and we're thinking this warranty action could cost the Japanese automaker a lot of coin. Hit the jump to read the letter Nissan sent to customers. Hat tip to Zach!

[Source: Nissan]

Dear Nissan Owner:

On behalf of everyone at Nissan, we would like to thank you for choosing to drive a Nissan. One of the many technologically-advanced features of your vehicle is the Continuously Variable Transmission (CVT), an innovative transmission that offers smooth, seamless shifting, while tailoring the vehicle's output to your driving style.

While Nissan is proud to offer this technology on many of our models, a small percentage of owners of early models equipped with CVTs have expressed concerns about the cost of repair of their transmissions after the warranty expires. We take these comments about the cost of vehicle ownership seriously. We strive to provide an exceptional ownership experience and are implementing a thorough Customer Satisfaction Program to address this topic.

First, to provide you with additional assurance regarding your overall cost of ownership we have doubled the warranty period for the Continuously Variable Transmission in your Nissan. The existing powertrain warranty coverage of 5 years/60,000 miles will be extended at no cost to you, for CVT repairs, replacements or related towing, to 10 years/120,000 miles, whichever comes first.

This extension is effective immediately and requires no action on your part. The remainder of your powertrain warranty coverage for components other than the transmission remains unchanged, at 5 years/60,000 miles, and your basic warranty coverage also remains unchanged. All other warranty terms, limitations and conditions otherwise apply. This extended transmission warranty is also fully transferable to future owners of your vehicle.

Second, Nissan will reimburse customers who have previously paid to repair or replace their CVT, if the repairs would have been covered within the new extended warranty period. Even if you no longer own your Nissan we will reimburse you for past CVT repairs that would have been covered under this extension of the warranty.

Further, in the unlikely event that your vehicle's transmission should need repair beyond the extended warranty period we are working to decrease the cost of repair and have already reduced the Manufacturer's Suggested Retail Price of a replacement CVT. In addition, we continuously strive to enhance our products, and have made ongoing improvements to our CVTs over the years.

Nissan is taking these actions to demonstrate our confidence in the CVT technology and to show our commitment to stand behind our products.

WHAT YOU SHOULD DO

If you have previously paid for repairs to your CVT within the time and mileage limits of this new extended warranty, we ask that you download the Reimbursement Claim Form and follow the instructions on the site. If you have additional questions, please contact the Nissan CVT Customer Assistance Center at 888-388-0318. Please be aware that the deadline for submitting the Reimbursement Claim Form is July 31, 2010.

The extended warranty coverage for CVT repair or replacement is effective immediately.

If you seek coverage for a repair under this extended warranty you will need to bring your vehicle to an authorized Nissan dealer. The factory-trained technical staff at the Nissan dealer will have the diagnostic tools and knowledge to provide you with the appropriate service and submit your warranty claim. If you have additional questions regarding this program, contact the Nissan CVT Customer Assistance Center at 888-388-0318 for assistance.

At Nissan we and our dealers work daily to deliver an outstanding ownership experience that will earn your confidence and trust. We are committed to doing the right thing for our customers and look forward to a long relationship that you find satisfying and rewarding. Thank you for choosing Nissan.

Sincerely,

Kevin Martin
Vice President Total Customer Satisfaction


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    • 1 Second Ago
  • 39 Comments
      • 5 Years Ago
      Marlboro- Marlborough Nissan Dealer have found that the Massachusetts and Boston Nissan Dealer. As one of the largest Nissan dealers in the Marlboro MA region, Since, Marlboro Nissan gives you a chance to find the new vehicle that will truly be able to satisfy your needs and desires, customers have come to trust us for our ability to get them into the exact vehicle they desire.

      From the ultra fuel efficient Versa to the sought after Nissan GT-R, Marlboro Nissan gives you a chance to find the new vehicle that will truly be able to satisfy your needs and desires. In addition, there’s plenty of Boston Nissan dealers new Nissan inventory to make it as easy as possible for new car shoppers to find the precise vehicle to compliment their needs. We encourage shoppers to view our online Nissan inventory, or simply visit our dealership in person today!

      DR Kirby
      • 1 Month Ago

      Funny story. The CVT in my Rogue blew up just after the extended warranty. Coincidence???? I will NEVER own a Nissan product or any car with a CVT ever again!!! 

        H Roth
        • 1 Month Ago
        @DR Kirby

        Here is how the scam works:  The "transmission Valve Body" , which is clearly a necessary part of CVT trans is not covered $3,000.00 to repair. Probably the most expensive part to replace, and your warranty does not kick in until this part is replaced, if problems occurs again their are other parts not covered which also cost money, again until those parts are replaced, warrantied item, not in effect. Nissan's 10 year extension is on a part that almost never needs to be replaced. Don't believe me, call your dealer. If you are a consumer who has already been ripped off by an inferior Nissan product, and falls under this terribly misleading warranty dump the car before it hits 60,000 miles or five years (ask your dealer). Do not buy any Nissan product, and if you must, only look at the models that do not have CVT transmissions in them. Lastly, Nissan Corporate, will do nothing for you, your dealer will recommend you speak with them, because they know its ridiculous that the part is not covered. Its not your local dealers fault its Nissan Corporate. Nissan corporate knows how to give the warranty, they just don't know how to honor the warranty. I am already screwed, and hope to save someone else from the screwing you will receive from Nissan corporate. In order to get some sort of satisfaction  I have sent out a mass emailing to every client I have on every installation I have ever done business with detailing the specifics of my situations and have advised to take their business else where. 

      H Roth
      • 1 Month Ago
      Here is how the scam works:  The "transmission Valve Body" , which is clearly a necessary part of CVT trans is not covered $3,000.00 to repair. Probably the most expensive part to replace, and your warranty does not kick in until this part is replaced, if problems occurs again their are other parts not covered which also cost money, again until those parts are replaced, warrantied item, not in effect. Nissan's 10 year extension is on a part that almost never needs to be replaced. Don't believe me, call your dealer. If you are a consumer who has already been ripped off by an inferior Nissan product, and falls under this terribly misleading warranty dump the car before it hits 60,000 miles or five years (ask your dealer). Do not buy any Nissan product, and if you must, only look at the models that do not have CVT transmissions in them. Lastly, Nissan Corporate, will do nothing for you, your dealer will recommend you speak with them, because they know its ridiculous that the part is not covered. Its not your local dealers fault its Nissan Corporate. Nissan corporate knows how to give the warranty, they just don't know how to honor the warranty. I am already screwed, and hope to save someone else from the screwing you will receive from Nissan corporate. In order to get some sort of satisfaction  I have sent out a mass emailing to every client I have on every installation I have ever done business with detailing the specifics of my situations and have advised to take their business else where.       
      • 5 Years Ago
      Hope Honda is listening.
      • 5 Years Ago
      wow, that's one reason I sold my murano.I was a little worried about the cvt. Good news for Nissan owners.
        • 5 Years Ago
        I sold my Murano for financial reasons, and miss it every day. The CVT was one of my favorite things about the car. Sure, give me a manual transmission in my car, and I'll have more fun. I don't think a manual would be good in an SUV. The CVT was so smooth and efficient. It saves a lot of gas. Despite having a 3.5 liter V6, good power, being heavy, and having a poor coeficient of drag, the gas mileage was much better than similar crossovers in its class.

        I could go on for ever about my late Mo...
      • 5 Years Ago
      Nissan warranty = no warranty! meaningless
      • 5 Years Ago
      I have an '08 altima and we've had no problems w/ the CVT. I actually wasn't aware there was a "widespread" problem with them.
      • 5 Years Ago
      I hope Ford takes notice and does the samething for the small of CVT equipped cars they have..
        • 5 Years Ago
        Frankly I hope that Ford moves away from using cvt trannies and concentrates on traditonal manuals and dual-clutch autos. As far as I know, Ford only uses CVTs in their two hybrid vehicles, so it should not be a problem for them. I've driven my grandma's cvt sentra and while it is a fairly nice little car, I don't really enjoy driving it and I don't care for the feel of the transmission.
      • 5 Years Ago
      This is just in the US for the moment..
      • 5 Years Ago
      Hats off to Nissan. I once owned a Saturn Vue with a CVT. I had numerous problems and traded it in. So I have to wonder if CVT's still have a way to go as far as quality and longevity go.
      • 5 Years Ago
      I'm on my second Murano, the primary reason being how much I like the CVT; nothing like it over a mountain pass. I have had absolutely no issues with the CVT on either Murano.
      • 5 Years Ago
      I had a 2004 Murano SL AWD. It was a wonderful car until Christmas Eve 2005 when the CVT blew a 1" hole in the side of its case. I was left stranded by a corn field outside of Elgin, IL. The car had just over 45K miles on it.

      Fortunately I had purchased the Nissan Factory Extended warranty and everything was covered. I should give special mention to McGrath Nissan in Elgin. They went above and beyond to get my Murano fixed so I could drive back to Texas after new years day. One of their techs worked during a day that he should have been off work to get me going. I made sure to give him a bottle of Jack Daniels Single Barrel to show my appreciation.



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