• Mar 9, 2009
Few would argue that the Jaguar XF is a great looking car and those who have driven it admire its dynamic characteristics. Unfortunately, as soon as you get in and press the start button, you can't help but wonder if the disastrous quality reputation that British cars have seemingly carefully nurtured for decades will afflict this car as well. The gear selector knob that rises out of the center console and the vents that roll over to expose themselves seem like bits that are destined to fail in time.

If the results seen by Automobile Magazine and respondents to TrueDelta's Car Reliability Survey are any indication, those fears are likely to come true. Automobile's long-term XF has been afflicted by a litany of issues ranging from faulty window regulators and bad rear axles to a failed power steering system. TrueDelta surveys owners and has found the XF requires far more trips to the dealer than competing models such as the BMW 5 Series, Cadillac CTS and Mercedes-Benz C-Class. While the other models range from 33 to 97 dealer visits per year for every 100 cars, XF owners ended up back in the service bay 141 annually per 100 cars. Hopefully these are just first year production glitches, but this sort of news does not inspire confidence. Thanks for the tip, Leo!

[Sources: Automobile, TrueDelta]


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    • 1 Second Ago
  • 51 Comments
      • 5 Years Ago
      Considering that JD Power gives Jaguar 4 out of 5 stars (only Lexus got 5) in overall dependability, I would have to assume that a) these are first year glitches and b) Jaguar as a whole produces rather dependable vehicles.

      from first hand experience, i have '98 XJR and it has been a very solid and reliable car. No major problems (knock on wood) and only a very small handful of minor problems that were not age/wear related.
        • 5 Years Ago
        Yeah, I've known older XJs that seemingly run forever with no major issues as well. I was even in the market for one for a while... might still get one if I find a nice one.
      • 5 Years Ago
      I'm sure this has nothing to do with the fact that Jag has been under Ford's umbrella since '99.

      Have you seen the knobs in a Mustang, XF, and AM Vantage? They're all the same cheap plastic parts-bin crap.

      I wonder what else they share that's cheap and crappy...
        • 5 Years Ago
        Dan,
        clearly you don't know what you're talking about. Jag/ Volvo and the rest of the PAGs are very different from Fords. They share platforms and some features but apart from that they're built in completely different continents and are not much alike. It's funny that you say that Volvos are Fords but with more safety features considering their safety features are one of the only things that they actually DO take from each other.
        • 5 Years Ago
        KWA... did you even read the links I put up? X and S types are Ford platforms (Lincoln LS and Mondeo)... Range Rover dropped its beautiful BMW 4.4 v8 for a Jaguar-sourced, Ford-built (bored out 4.2) 4.4 v8. And it was Ford's bean counters that prevented Jaguar from following through with a design reinvention (like Cadillac was able to) to stay competitive. That's why the new models look so cheap and horrible. Volvo's smaller cars were built on Ford's small-car platform (Taurus, etc..)

        What safety equipment do they share? I can't find any evidence whatsoever that Fords picked up innovative safety features from Volvo that weren't already industry commonplace. I can't think of any Ford that has early-warning lane changing alarms or devices... or early preventative collision braking systems... But doesn't every Volvo have that option?

        You can't just put a different veneer on what is essentially the same platform and consider it a car that doesn't suffer the same quality issues as the vehicle it is based on.

        And I'm sorry, the striking resemblance between the Astons and Jags is too apparent to ignore.
        • 5 Years Ago
        Yes, I have seen them. The question is, have YOU? In fact I look at these cars every single day. GTFO with that nonsence.

        Yes, the Vantage shares some window switches with the volvo, but the Mustang and the XF do no share any interior trim with any other Ford/PAG vehicle.
      • 5 Years Ago
      Attention Bashers:

      Here's your chance to take a break from Detroit and China for a while.
        • 5 Years Ago
        TrueDelta data is a complete farce.

        Does anyone remember Michael Karesh that used to spam this board?

        He's the douche bag behind TrueDelta.
        • 5 Years Ago
        @Tool

        I'd like to hear why you think that. I've read Karesh's comments on TTAC, and he seems pretty knowledgeable. I'd read TrueDelta's complains about J.D Power too; their legitimate.
        • 5 Years Ago
        I like the way you think John, +1.
      • 5 Years Ago
      This is unfortunate, normally I associate faulty window regulators with VW/Audis and failed steering BMWs, yet jaguar managed to grab both those traits and then some. Even if this is an unusually poor example it's not the sort of press Jaguar needs.
        • 5 Years Ago
        BMW's with steering issues? Maybe in the mid 90's.... Their cars are UNBELIEVEABLY reliable now. I never thought the Germans could do it.

        My pops had a 330xi and now a 328xi and both have held up like Hondas. My dad was always a Honda/Acura guy cause he was weary of German maintenance... but no more.

        Audis are freakin beautiful (S5 anyone?). I'm from NYC burbs and go to school in frigid Syracuse so Audis are EVERYWHERE. And i swear... not lying.. almost every single one has constant, nagging issues, followed by the occassional $3,500 whopper. I'm speaking specifically about the A4, S4 and A6. I have no direct knowledge about other models. I've probably spoken in depth about the problems with 25+ owners.
        • 5 Years Ago
        If companies didn't try new stuff, we'd all still be driving crank-starter equipped Model Ts or whatever. I've used the XF interior electronics stuff and I loved the minimalism and look. It was such a welcome change from the Japanese/German stark black interiors with 100 buttons and 80s TV screens sticking out like a helmet.
        • 5 Years Ago
        Unfortunate?

        The second I read about the useless, moving interior parts the first thing I asked myself is how long until they die?

        The little rising center shifter knob has got to be the most retarded idea in automobile in history. Next to the revolving vents...
      • 5 Years Ago
      now you can focus your hate on india
      • 5 Years Ago
      Yikes. I was hoping this would buck the trend of unreliable Jaguars; now I'm just sad :(.
      • 5 Years Ago
      The spirit of Lucas lives long in the heart of British factory workers! :)
      • 5 Years Ago
      I wouldn't put any faith in TrueDelta.... I don't care about "times in the shop", I care about what those times are for.

      I'd rather have a car that was in the shop 50 times for oil changes, rattle fixes, and other little things vs a car in the shop 2 times, once for a blown engine and the other for a blown transmission.

      Not to mention the spam for which Mr. Karesh posts on this board and others is a little over the top.
      • 5 Years Ago
      Wasn't this car designed and built while Jag was under Ford?

      Bold Moves.
      • 5 Years Ago
      Could it be because of Tata?
        • 5 Years Ago
        Why on earth would it have anything to do with Tata? All they do is own the share certificates and are responsible for business investment.
        • 5 Years Ago
        no, not really. The XF was prepared under Ford. Any specs or contracts for parts would have been done while Ford was at the helm. Of course, it is Tata's responsibility to fix those glitches.
      • 5 Years Ago
      Since when is TrueDelta a reliable source of information for reliability? I understand the way he surveys people and portrays data, but the guy trolls on this site and others just get people to tell them about their car. He doesn't even reliability information on every model year of a car, simply just what he can get people to tell him from blogs. I believe the XF has reilability problems, but I don't understand how TrueDelta can seriously be a source for this.
        • 5 Years Ago
        Agreed. I'm really tired of the shilling for UntrueData. Furthermore, any "poll" that uses self-selected participants, as UntrueData does, is simply statistically invalid.
        • 5 Years Ago
        You hit the nail on the head with TrueDelta. The amount of shilling involved for Karesh to collect the data goes beyond annoying. The argument often given is that the actual owners provide information about their vehicles in trade for access to the website. However, this methods seems to be a low cost way for the guy to collect a database to mine for profit later on by issuing reports akin to CR and JD Powers.
      • 5 Years Ago
      Ok, before we go down the road of let's bash Jag.. I'm a proud owner of XF SC, no problems to date...period. Consider me lucky or maybe i won the lottery.

      The car turns heads and kick's butt... I have had a CLS, Bmw's and Porsches and wanted to try something new. Sure small crap, but nothing major.

      Let me tell you my Mercedes was in the shop quite a bit until I decided to sell, my BMW 5 and my M series had all kinds of problems... The key is to have a service mgr or dealership that cares and resolves your problems without the BS...and backs up what they build.... Keeping it simple.....
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