• Jun 2, 2008
Car payments are way down on the list of concerns for victims of the recent tornados in Iowa. Thus, Ford Motor Credit has introduced a Disaster Relief Program that will offer grace from one or two monthly payments to qualified customers. Lease customers, or buyers who financed purchases through Ford Credit or other brand-specific financing arms (Jaguar Credit, Land Rover Capital, Mazda American Credit, Primus, or Volvo Car Fiance) will be notified by mail about how to register. Once registered, customers can postpone one or two months worth of payments, allowing them to focus on putting their lives back together again before worrying about the next check to Ford. We expect other automakers to follow Ford's lead this week as the extent of damage caused by Iowa's strongest tornadoes in 32 years is fully revealed.

[Source: Ford Motor Credit, Photo: NOAA]


PRESS RELEASE

Ford Motor Credit Offers Financial Relief to Tornado Victims

DEARBORN, Mich., May 30 -- Ford Motor Credit Company is offering customers affected by the recent devastating tornados in Iowa the option to delay some car payments. Ford Motor Credit's Disaster Relief Program allows qualified customers to delay one or two monthly payments, resuming their regular payment schedules when their situations improve.

Ford Motor Credit customers who are eligible for the Disaster Relief Program will be sent letters with instructions on how to register. The offer is available to customers who are leasing or have purchased vehicles with financing from Ford Credit, Jaguar Credit, Land Rover Capital, Mazda American Credit, PRIMUS or Volvo Car Finance.

Customers also may call the toll-free number listed for their brand to register for the Ford Motor Credit Disaster Relief Program:

Ford Credit: 1-800-723-4016
Jaguar Credit: 1-800-945-7000
Land Rover Capital Group: 1-877-507-2264
Mazda American Credit: 1-800-945-4000
PRIMUS Financial Services: 1-800-945-4000
Volvo Car Finance: 1-800-770-8234

"Some of our customers may have temporary financial problems because of the devastating tornado," said Mike Bannister, CEO and chairman. "We understand that. We hope our Disaster Relief Program will ease our customers' financial concerns as they focus on rebuilding and healing."

Ford Motor Credit Company LLC is one of the world's largest automotive finance companies and has supported the sale of Ford products since 1959. Ford Motor Credit is an indirect, wholly owned subsidiary of Ford Motor Company. It provides automotive financing for Ford, Lincoln, Mercury, Jaguar, Land Rover, Mazda and Volvo dealers and customers. More information can be found at www.fordcredit.com and at Ford Motor Credit's investor center, www.fordcredit.com/investorcenter/ .


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    • 1 Second Ago
  • 22 Comments
      GREGORY
      • 3 Years Ago
      Well I have to admit Ford has come through again. A very kind Executive from the Ford Motor Company (Ford Credit) called me just a few moments ago apologizing for the way I was treated. They launched an inquiry into the matter after reading my comments on this and another social networking site and their finding was that I was in the Zone that got hit, they did send the offer card, their CSR handled the matter incorrectly and they were giving me the extension. He went on further to say "your incident has reached VERY HIGH levels of Ford and they were taking measures to give feedback to their people to make sure it doesn't happen to anyone in the future. HE further stated "if there is anyway we can help you or your family further or in the future or with anything concerning this matter please do not hesitate to call Customer Service or him personally. Let's all give FORD A BIG ROUND OF APPLAUSE!!! It truly is this type of support that is the reason I drive a Ford today and have always driven a Ford. I guess my call was an isolated incident and they really are willing to go the extra mile to keep their customers happy, always be there for us when those "beyond our control" incidences happen, and apologize when they make a mistake. In the end I did get the extension they offered and that will GREATLY help me and my family. I got something else along with it, a more earnest respect for the car company and the people that finance those cars Ford Credit. To that Executive I say "Your call lifted me up from depths that you sent me to earlier in the day." "And so shines a good deed in a weary world." It is my hope that others that get the same offer are not hesitant, due to my initial experience, to call and take Ford up on the Disaster relief they so generously offered. Again Thank you Ford!
      • 6 Years Ago
      Good for Ford. Living in Iowa 30 miles away I can tell you that town is in distress. Any help helps.

      The two companies I own have already assisted the folks in that town as well as our city helping out.

      It's easy to be cynical when it hasn't happened to you.
      • 6 Years Ago
      What a relief, following the loss of your home, car and everything else you own to know that you don't need to worry about the car payment for a couple of months.
      • 6 Years Ago
      Ford likely loves that whatever drivel they (and their subs) spit out in "news releases" will be picked up by bloggers. Mailing notices to people whose houses have been destroyed, telling them how to register for a program Ford could simply expedite by email or telephone makes as much sense as Lincoln-branded pickup trucks. What an anachronistic joke of an organization.
        • 6 Years Ago
        Wow, this isn't rocket science, Randy. Chances are pretty good Ford Credit would have a cell phone or a work number on file.
        • 6 Years Ago
        Another good deed by Ford shot down by some nobody.

        Makes me laugh.
      • 6 Years Ago
      This is assuming their mailboxes are still standing, right?
        • 6 Years Ago
        That's exactly what I was thinking... "notify by mail"??
      • 6 Years Ago
      I am amazed by the cynicism of people. It is so easy to take shots on the American Auto Industry, but when one of them steps up and offers relief, it's not enough.

      The one form of communication that is not shut off when a storm hits is the postal mail. E-mail? Phone calls? Are you kidding? Do you honestly think that most of these people even have them up right now?! The US Postal service is not making mail deliveries right now and throwing mail on the shattered remains of a house. They keep a hold of it, and you can go to the post office and pick it up.

      Grow up people. You sound more like a contemptuous ass than the educated elitist you were trying to be.
        • 6 Years Ago
        And this is what you get when someone with a working brain posts what should be obvious.

        +1
        • 6 Years Ago
        That is assuming the post office is still standing as well.
        Lots of assumptions here to make sure customers get their notices.

        Skywriting is their Plan "Z". :)
      • 6 Years Ago
      Finally, something I can use my weather machine for!
      • 6 Years Ago
      Nissan credit extended this offer to me when the tornado came through Atlanta a little while back. I was not affected by the storms but the offer was very nice of them.
      • 6 Years Ago
      A lot of the cars were destroyed when the tornadoes came through so insurance is probably going to buy out the loans within a couple of months anyway. Still, this is at least one less thing that the people who lost everything will have to worry about, good move Ford and hopefully others will follow.
      • 6 Years Ago
      It's always the same thing, if they do something wrong then a lot of people line up to bash, if they do something right, guess what, the same people line up again to say they are trying to gain some space in the midia...
      • 6 Years Ago
      Good move Ford!
      This is common sense good business practice.
        • 6 Years Ago
        Many lenders do this. Its not a Ford thing, apparently someone in Ford is wanting bragging rights and made sure people who do talk would.
        • 6 Years Ago
        Ford Credit will do this for anyone, they just move that payment to the end of your term. Just call and ask, it took me all of 3 minutes one tough month, no questions asked.

        I do like the attention they give to those in need, but I question their motives.
        • 6 Years Ago
        Chris, it's called good PR, dude.
        • 6 Years Ago
        Yes! It's good PR!

        I'm really getting tired of negative people on here! Ford could cure cancer and "certain people" would say something like "yeah they cured cancer, but do you remember the bad wire on that other model?"

        To Anti-Fanboys
        Go Find a Cure - For Yourself

      GREGORY
      • 3 Years Ago
      Yeah right..... if it's like it was for us in Tennessee they say they are going to be offering a one or two month extension and they do it by sending a card out but they make you feel like scum when you call to take them up on the offer. They will tell you that your Zip Code is not in the effected area (mine is 37323, I live off Dalton Pike in South Eastern Bradley County). There were people that died within sight of my house and they say, "well your not in the affected area." When I said, "Oh really, well look on Youtube at the Tornado off Dalton Pk and tell me if that giant funnel cloud is classified as something other because it looks like a war Zone here." They go on to tell me they "DID NOT" send me a card saying they wouldn't extend my payment even though I was willing to overnight it to them or at the very least email them a picture. Ford, I would rather you just tell me to suck it up, man up, go dig through the rubble and find what valuables (jewelry, guns, etc) you can. Then sell them for whatever you can to get the car payment because they only say things like this for the initial Public Relations "pat on the back." THEY DIDN'T REALLY THINK THEY WERE GOING TO HAVE TO GIVE EXTENSIONS TO TORNADO VICTIMS BECAUSE THE ONLY PEOPLE IN FORDS ZIP CODES ARE IN THEIR HEADS. Yes they will finally give you a ONE MONTH extension after they treated you like garbage for twenty nine minutes by telling you you were not in the effected area, they didn't really send you a card saying they would, and then telling you oh I am not saying your lying. (YES, MORON, THAT EXACTLY WHAT YOU DOING) but we had to call in Supervisor to do it because "YOU DON"T REALLY QUALIFY". Then WHY, OH WHY DID YOU SEND ME A CARD. THANK YOU FORD, THANK YOU SO VERY MUCH, I REALLY NEEDED YOU TO MAKE ME FEEL LIKE CRAP. YOU DID A GREAT JOB!!!!
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