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Reader Comments for
Subscribe to this threadVW announces Carefree Maintenance Program for 2009 models
(Page 1 of 1)
summazooma @ Apr 23rd 2008 1:32PM
VWoA used to have 2 years free maintenance (my 2001 Jetta had it) and, yes, the service department was understaffed to both deal with the increase in sales volume that VW experienced around that time and the increase in returning owners... Of course, in addition to the free maintenance bringing owners back, they also had several back for recalls & TSBs related to, among other things, coil packs and window regulators.
All-in-all, if they are prepared for the onslaught, it should work for them; If not, and they have more widespread but unplanned-for work, they'll produce the kind of owner frustration that has given them such poor reputation with so many.
For me, despite a $1,500 inducement to re-lease with them, I walked away... $1,500 isn't something to sneeze at for me but I just couldn't stand the attitude, not to mention the stream of problems.