Filed under: Car Buying, Ford
Ford confident in quality, improves certified used vehicle warranties
Ford is confident enough in the improved quality of its vehicles that the automaker is increasing the warranty on its Certified Pre-Owned (CPO) Vehicles. Under the old warranty terms, the powertrain was covered for six years or 75,000 miles; starting last week the powertrain coverage was upped to six years or 100,000 miles. Ford has also seen fit to add a three-month or 3,000-mile comprehensive warranty along with 24-hour roadside assistance to their CPO cars. In reality, this new extended warranty coverage brings Ford level with other manufacturer's powertrain CPO warranties, placing them smack-dab between rival GM's five year or 100,000 mile warranty and Honda and Toyota's seven year or 100,000 mile coverage. Chrysler's CPO coverage extends for eight years but only up to 80,000 miles. All of these brands also match Ford's new comprehensive coverage. As Ford's higher-level brand, Lincolns will get a six-year/100,000 comprehensive limited warranty.[Source: The Detroit News]

Reader Comments (Page 1 of 2)
Thedevil 6:41PM (4/08/2008)
You are dead wrong! this is why they did it,..............April 8, 2008
Flaming Fords
• Ford Expedition Suspected in Fatal Ohio Home Fire
• Ford Fires Continue Despite Long-Delayed Federal Warning
• Feds Warn Some Ford Trucks and Cars Can Erupt in Flames
• Ford Fire Lawsuits Spread
• Ford Recalls 57,000 More Trucks, SUVS for Fire Hazard
• Ford Fires Strike in Minnesota, California
• Ford Plans Another Recall to Fix Fire Hazard
• Ford Fire Hazard Recall Creeps Along
• Ford Escape, Mazda Tribute Continue Ford Fire Tradition
• Ford Fires Kill Pets and Spread Despair as Year Ends
• Ford Lacks Parts for Fire Recall Repair
• New F150 Erupts in Flames as Ford Truck Fires Rage On
• Red Hot Texas Car-B-Que
• Kerry Vows Action to Get Flaming Fords Off the Road
• Flaming Ford Scandal Disgraces Ford, Feds
• Ford Tries Again to Fix Fire Problem with Massive Recall
• One Ford the Recall Missed
• Ford Stops Sales of Big Super Duty, Recalls 2008 Trucks
• Ford Recalls 155,000 More Trucks to Fix Fire Hazard
• Feds Probe Fires in Ford Escape, Mazda Tribute
• Feds Wind Up Ford Engine Fire Probe with Massive Recall
• Ford Truck Fires Mount as Recall Rolls Slowly
• Ford Trucks Burn As Recall Fiddles
• Ford Truck Fire Fix Delayed by Parts Shortage
• Ford Recalls 4 Million Trucks to Fix Fire Risk
• Nader Demands NHTSA Warn Ford Truck Owners
• Wrongful Death Suit Charges House Fire Started in F-150
• Feds Look Deeper for Ford Fire Causes
• Recall Leaves Many Questions Unanswered
• Houston Lawyers Sue Ford
• Ford Recalls Some Fire-Prone Models
• Feds Probe Ford F-150 Engine Fires
• Ford Recall Was Biggest Ever
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• Bronco
• Crown Victoria
• Dump truck
• Expedition
• Explorer
• F-150
• Other F-Series Trucks
• Focus
• Mustang
• Ranger Pickup
• Taurus
• Windstar
A 2002 Ford Expedition parked in a homeowner’s carport is suspected as the cause of a fire in Madison County, Ohio that killed a woman and her two children.
The Columbus Dispatch reported that the origin of the fire has been narrowed to a 10-foot space in the carport although investigators have not yet determined the cause.
Peter Romans, who survived the fire that killed his wife and children, told investigators that the fire started in his parked Ford SUV, according to the news paper.
The fire killed Billi Romans, 51; Ami Romans, 16; and Caleb Romans, 12. Their bodies were found near the back door of their house,
Peter Romans, 47, escaped with minor burns and smoke inhalation.
The 2001 Ford Expedition suspected of igniting the fatal blaze was included in the Ford Motor Company recall of 9.6 million vehicles equipped with a faulty cruise-control switch. the switch can “lead to a vehicle fire at any time,” according to the National Highway Traffic Safety Administration (NHTSA).
The Ford recall began in 2005. It has dragged on because of the sheer size of the recall effort, a shortage of parts and a lack of urgency by regulators.
Several dwelling fires have been attributed to the faulty cruise-control switch which can overheat and erupt into flames.
After years of fires involving Ford vehicles, NHTSA on February 28 warned Ford, Lincoln and Mercury owners of fire hazards involving the faulty cruise control switches in recalled Ford vehicles that have not been repaired.
ConsumerAffairs.com has been reporting on the problem for years, chronicling fires in vehicles parked outside homes, in garages and even at fire stations.
In a strongly worded and highly unusual statement, NHTSA urged owners of the recalled vehicles to go to a Ford or Lincoln Mercury dealer as soon as possible and have the potentially dangerous cruise control system disconnected.
The recalled vehicles are:
1. 1993 – 2004 F150
2. 1993 – 1999 F250 (gasoline engine)
3. 1993 – 1996 Bronco
4. 1994 – 1996 Econoline
5. 1997 – 2002 Ford Expedition
6. 1998 – 2002 Lincoln Navigator
7. 1998 – 2002 Ford Ranger
8. 1992 – 1998 Ford Crown Victoria, Mercury Grand Marquis and Lincoln Town Car
9. 1993 – 1998 Lincoln Mark VIII
10. 1993 – 1995 Ford Taurus SHO with automatic transmission
11. 1994 – Mercury Capri
12. 1998 – 2001 Ford Explorer and Mercury Mountaineer
13. 2001 – 2002 Ford Explorer Sport and Explorer Sport Trac
14. 1992 – 1993 and 1997 – 2003 Ford E-150-350 gasoline or natural gas vehicles
15. 2002 – E-550 gasoline engine vehicles
16. 1996 – 2003 E-450 gasoline or natural gas vehicles
17. 1994 – 2002 F-250 through F-550 super Duty trucks (gasoline engine)
18. 2000 – 2002 Ford Excursion (gasoline engine)
19. 2003 – F250 – F550 Super Duty, Ford Excursion
20. 1995 – 2002 Ford F53 Motor home chassis
21. 2002 – 2003 Lincoln Blackwood
"Failure to have the switch disconnected could lead to a vehicle fire at any time, whether or not the key is in the ignition, and whether or not owners use the cruise control system," NHTSA warned in the consumer advisory.
Ford is once again preparing to notify the owners of the affected vehicles to have the switch disconnected until it can be repaired, according to NHTSA.
Fatal fires allegedly caused by the defective switch have led to wrongful death lawsuits against Ford by several vehicle owners.
5 million time bombs
NHTSA reported that approximately five million vehicles have been repaired so far, leaving almost five million passenger cars and light trucks with the faulty switches intact, and in danger of catching fire at any time without warning.
The firestorm of Ford trucks erupting into flames has devastated Ford truck owners across the country.
The Ford inferno hit a homeowner in Chisago City, Minnesota in January when her 2000 Ford Expedition “started on fire parked in our attached garage. We have now lost everything we owned,” wrote the Ford Expedition owner. “The home we built not even 2 years ago burned to the ground,” she said.
Another Ford truck went up in flames in Westminster, California on January 22. This homeowner is fortunate. He lost only his Ford truck and not his house as well.
A Ford spokesman told ConsumerAffairs.Com in February that the automaker was doing all it can to complete the fire hazard recall.
“This was a large recall, and we're working with the supplier to meet the volume challenge as soon as possible,” the Ford executive told ConsumerAffair.Com.
Ford concedes a parts shortage is delaying repairs of the fire prone cruise control system in the recalled vehicles until later in 2008.
As a short-term solution, Ford offers to disconnect the cruise control system in recalled vehicles until parts are available to complete the repair.
Some Ford dealers now require customers who decline to disconnect the cruise control system to sign a waiver of liability.
With just more than half of the fire-prone Fords repaired, the automaker insisted the company is responding adequately in an effort to notify Ford customers to return their vehicles to a Ford dealership for repair of the fire hazard.
“We have sent multiple mailings to customers, based on current vehicle registrations, asking them to bring in vehicles. We have one of the highest return rates in the industry, based on update registration info, and sending multiple mailings,” a Ford spokesman told ConsumerAffairs.Com.
Too late
But the warnings and recall notices have come too late for many Ford owners.
• A Vidor, Texas man saw his mother's truck burning out of control less than a week after federal safety regulators issued the consumer advisory.
“I heard a loud BOOM and then horns going off. I thought it was a wreck. When I looked outside a large gulf of flames was burning dangerously close to the house and truck,” he said. “We kept the flames from hitting the house until fire department got there.”
The outrageous -- but common -- story of Ford vehicles catching fire was reported over and again throughout the country in February as NHTSA talked and worried in internal agency meetings about whether to issue the consumer advisory.
• On February 27 in Granite City, Illinois, the day before the NHTSA warning, a 2001 Ford F150 burned.
“I was awakened by 2 small booms about a minute apart. I got up to check things out to find my 2001 F150 in the driveway fully engulfed in flames as well as my boat parked about 15 feet away beginning to burn,” the Illinois truck owner reported. “The truck, boat, contents, asphalt driveway are total losses,” he said.
• A day later in Monticello, Florida a Ford F150 burned in a shopping center parking lot while the owner was inside a store.
• In early February in Fairview, New Mexico a 1997 Ford F150 burst into flames. “We heard a loud boom which caused the dogs to start barking,” the truck owner said. When the Monticello fire department arrived 30 minutes later the truck was still burning.
• An Orange Park, Florida Ford owner reported February 9 that his 1999 Lincoln Navigator caught fire and was destroyed.
• On February 9 a 1999 Ford Explorer caught fire in Woonsocket, Rhode Island.
“I had just parked at a Burger King for lunch. The truck caught fire minutes after I enter the restaurant,” the owner said. “The truck was fully engulfed when firefighters finally put out the fire. I am grateful no one was in the vehicle at the time but I am out the only truck I owned.”
The Rhode Island Explorer owner told ConsumerAffairs.Com that he was not aware of the recall issued in issued on August 2007 and said he was never notified of the important recall even though he had owned the vehicle for many years.
• On February 4, a Ford F150 Lariat caught fire in Virginia Beach, Virginia, even though the cruise control switch was previously repaired under the terms of the August recall.
• In Alta Loma, California a ConsumerAffairs.Com reader found his Ford truck on fire while eating lunch at home. “Surprisingly every Ford rep was extremely rude and acted as though it's my problem not theirs,” this Ford truck owner reported.
• On January 22, a Ford Expedition XLT caught fire in Westminster California.
”After driving the vehicle for approximately 20 minutes it was parked in the driveway,” the owner said. “Approximately 1 hour later the engine compartment was on fire and became engulfed within minutes. Fortunately the vehicle was not in the garage.”
Ford truck and SUV owners wanting more information about the fire danger in their vehicle or the recall may contact Ford at 1-800-392-3673 or NHTSA 1-888-327-4236 (TTY 1-800-424-9153).
Reply
Franz 7:32PM (4/08/2008)
That sure is one long post. Informative though. I don't think I'll be buying a Ford anytime soon.
Stuka 8:28PM (4/08/2008)
Why are you wasting your breath with this drivel? NONE of those cars are sold as certified pre-owned cars. And some of those are from as far back as 1991?! Ford's reliability ratings for cars made after 2004 has been very high. Their warrantee expenditures have also dropped. They saved 750k in warrantee repairs last year over the previous year. Which shows newer vehicles are far better.
With that said, I own a certified pre-owned ford, and it has been flawless for the 2 years that I have had it.
epilonious 10:17PM (4/08/2008)
Thanks Autoblog for providing the comment tracking feature.
Now when I click on TheDevil's name, I am seeing that he posted some variant this "ZOMG FORD CRUISE CONTROL SWITCH" whinge at least three times today, once in a post that was about Toyotas.
I am sorry a Ford cruise control switch caught fire and burned down his or her house... that is the only reason I can think of that someone would post a longer and longer rant about a Ford recall so much in the same day. If his or her house didn't get burned down then, well, 'thedevil' seems to be a complete tool.
tariq 5:19AM (4/09/2008)
a similar 'collection' can be created for any car manufacturer, especially if your not citing any sources.
do the same for your beloved toyota
Randy 1:00PM (4/09/2008)
Here's two for Toyota THIS WEEK!
Scion xB Bursts Into Flames On It's Own
1996 to 2000 Toyota Tacoma Frames Rust Through
(causing vehicles to split in parts while driving)
We could REALLY do one up for Toyota!
Here's an incomplete list of Toyota's with Problems
Not including the Scion xB's that explode or the 96-00 Tacomas that have so much rust on their frames that they'll break in half if hit by an F150 or even a ranger!
Just to to level things up a bit!
2007 Toyota Camry Solara
2001 Toyota Tundra
1992 Toyota Corolla
2007 Toyota FJ Cruiser
2000 Toyota 4Runner
1992 Toyota 4Runner
2007 Toyota Tacoma
2000 Toyota Camry Solara
1992 Toyota MR2
2007 Toyota Camry
2000 Toyota ECHO
1991 Toyota Pickup
2007 Toyota Sequoia
2000 Toyota RAV4
1991 Toyota Previa
2006 Toyota Tacoma
2000 Toyota Corolla
1991 Toyota Land Cruiser
2006 Toyota Tundra
2000 Toyota Celica
1991 Toyota 4Runner
2006 Toyota Camry
2000 Toyota Camry
1991 Toyota MR2
2006 Toyota Prius
2000 Toyota Tacoma
1991 Toyota Camry
2006 Toyota Matrix
2000 Toyota Avalon
1990 Toyota 4Runner
2006 Toyota Corolla
2000 Toyota Tundra
1990 Toyota Tercel
2006 Toyota Sequoia
1999 Toyota Corolla
1990 Toyota Pickup
2006 Toyota Avalon
1999 Toyota Sienna
1990 Toyota Camry
2005 Toyota Avalon
1999 Toyota Camry
1990 Toyota Celica
2005 Toyota Prius
1999 Toyota Avalon
1990 Toyota Land Cruiser
2005 Toyota Tundra
1999 Toyota 4Runner
1989 Toyota 4Runner
2005 Toyota Matrix
1999 Toyota RAV4
1989 Toyota Pickup
2005 Toyota RAV4
1999 Toyota Tacoma
1989 Toyota Tercel
2005 Toyota Corolla
1998 Toyota Tacoma
1989 Toyota Land Cruiser
2005 Toyota Sequoia
1998 Toyota Avalon
1989 Toyota Camry
2005 Toyota Tacoma
1998 Toyota 4Runner
1988 Toyota Van
2005 Toyota Camry
1998 Toyota RAV4
1988 Toyota Land Cruiser
2005 Toyota Highlander
1998 Toyota T-100
1988 Toyota Tercel
2005 Toyota Sienna
1998 Toyota Corolla
1988 Toyota Camry
2004 Toyota Prius
1998 Toyota Sienna
1988 Toyota 4Runner
2004 Toyota Tundra
1998 Toyota Camry
1988 Toyota Pickup
2004 Toyota Matrix
1997 Toyota T-100
1987 Toyota Van
2004 Toyota Corolla
1997 Toyota Tacoma
1987 Toyota Tercel
2004 Toyota Tacoma
1997 Toyota Avalon
1987 Toyota Land Cruiser
2004 Toyota Camry
1997 Toyota Previa
1987 Toyota Camry
2004 Toyota Highlander
1997 Toyota 4Runner
1987 Toyota Pickup
2004 Toyota Sienna
1997 Toyota Tercel
1986 Toyota Land Cruiser
2004 Toyota Sequoia
1997 Toyota Camry
1986 Toyota Tercel
2003 Toyota Celica
1997 Toyota Corolla
1986 Toyota Van
2003 Toyota Tacoma
1996 Toyota Celica
1985 Toyota Tercel
2003 Toyota Camry
1996 Toyota Tacoma
1985 Toyota Van
2003 Toyota Highlander
1996 Toyota 4Runner
1985 Toyota Land Cruiser
2003 Toyota Tundra
1996 Toyota Tercel
1984 Toyota Tercel
2003 Toyota Matrix
1996 Toyota Camry
1984 Toyota Camry
2003 Toyota Corolla
1996 Toyota Corolla
1984 Toyota Van
2003 Toyota Sequoia
1996 Toyota T-100
1984 Toyota Supra
2002 Toyota 4Runner
1995 Toyota 4Runner
1984 Toyota Corolla
2002 Toyota ECHO
1995 Toyota Tercel
1984 Toyota Cressida
2002 Toyota Corolla
1995 Toyota Camry
1984 Toyota Land Cruiser
2002 Toyota Sequoia
1995 Toyota Corolla
1983 Toyota Camry
2002 Toyota Tundra
1995 Toyota T-100
1983 Toyota Supra
2002 Toyota Celica
1995 Toyota Pickup
1983 Toyota Land Cruiser
2002 Toyota Prius
1995 Toyota Tacoma
1983 Toyota Cressida
2002 Toyota Tacoma
1994 Toyota Camry
1983 Toyota Tercel
2002 Toyota Camry
1994 Toyota Corolla
1982 Toyota Land Cruiser
2002 Toyota Highlander
1994 Toyota 4Runner
1982 Toyota Cressida
2001 Toyota Sequoia
1994 Toyota Pickup
1982 Toyota Celica
2001 Toyota ECHO
1994 Toyota T-100
1982 Toyota Tercel
2001 Toyota Sienna
1993 Toyota T-100
1981 Toyota Land Cruiser
2001 Toyota Celica
1993 Toyota Pickup
1981 Toyota Cressida
2001 Toyota Prius
1993 Toyota Camry
1981 Toyota Tercel
2001 Toyota 4Runner
1993 Toyota Land Cruiser
1980 Toyota Corolla
2001 Toyota Camry
1993 Toyota Corolla
1980 Toyota Celica
2001 Toyota Tacoma
1993 Toyota 4Runner
1980 Toyota Tercel
2001 Toyota Highlander
1992 Toyota Pickup
1980 Toyota Land Cruiser
2001 Toyota Corolla
1992 Toyota Camry
1980 Toyota Corona
2001 Toyota Avalon
1992 Toyota Land Cruiser
John 6:51PM (4/08/2008)
I'm still trying to figure out who came up with the artfully worded "Comprehensive LIMITED warranty."
Reply
2004m3driver 7:03PM (4/08/2008)
Thats old news. It was none other then Mr. Ben Dover
SPG 9:07PM (4/08/2008)
Fusion Sport makes even a more appealing used car to me now.
Reply
luiscor 10:56PM (4/08/2008)
To the guy who was quick to point out that some of these Fords are as far back as 91, duh. but some are as early as 2002. You obviously know enough about fords to know that these trucks do not change very much and have carried over engines from years past. My question to everyone is what is the big point about current inital quality with Ford? Hondas and Toyotas are reliable for a huge reason, that reason being that these engines are carry overs from basically decades back. Honda has been using their small four bangers for years, these 1.6, 1.8, 2.0, 2.2 have stood the test of time, they just keep updating them. When people think Toyota reliablity their engine of choice usually is r22 that thing is bullet proof. My point is how can Ford just now be showing equal quality when compared to Honda and Toyota when their engines lack real long term data?
Mike 12:55PM (4/09/2008)
luiscor,
First off, engine reliability is only a small factor in the overall car's ability to be reliable.
Second, the 4.6L V8, which is the derivative of the 5.4L V8 and even the 6.8L V10 has been in cars since the 1991 Thunderbird. The 4.0L SOHC engine started out as a 2.8L pushrod motor in the 80's. The newest Ford engine, the 3.5L is a derivative of the 3.0L duratec engine that has been in cars since the mid to early '90s. That's over 15 years (at the least) and these groupings of engines make up most of Ford's powertrain lineup in some variant.
Your point was?
Thedevil 11:00PM (4/08/2008)
Well,i'm sorry for hurting autoblog and all the ford fans feelings out there,but after learning today about the 3 people that died because of a ford vehicle,i could not just sit back and turn a blind eye,...are you f@cking kidding me?this should be posted numerous times on autoblog,these are people dying!but i get it,where would the fun and joke be in that?after all, is'nt that what this site is all about?a joke!!..oh look! Toyota Tundra!,now that's a reel story.
Reply
HotRodzNKustoms 11:05PM (4/08/2008)
you make me feel like I'm back in high school it's a blog, calm down.
epilonious 11:08PM (4/08/2008)
I'm pretty sure much much much much much more people die from not wearing their seatbelts.
The big difference is that you are railing on a cruise control switch as if it was causing the same amount of deaths as people not buckling up. When really it's less likely to cause an issue than a tire blowing out at highway speeds, sliding on wet pavement, falling asleep at the wheel....
I guess the big difference is that you get to whinge about Ford, and that seems to be the need you are sating when you keep posting about it, and it's rather obvious now.
Disgruntled Goat 8:44AM (4/09/2008)
Man, if you're this wound up about a cruise control switch I'd hate to see what you post on the McDonalds blogs.
luiscor 11:10PM (4/08/2008)
Stuka, why cant a 2001, and 2002 be a cpo vehicle?
Reply
nardvark 11:46PM (4/08/2008)
CPO programs are only on relatively late-model vehicles. This is not to be confused with buying an extended warranty from a dealer on any used car. The CPO programs are sponsered by the manufacturers, and generally only apply to vehicles that are 3-5 years old (specific number depends on which manufacturer it is).
So, as it is now 2008, I don't think you can find a CPO vehicle any older than a 2003.
Thedevil 11:29PM (4/08/2008)
@epilonious........Huh? so this is the peoples fault? WOW! and you called me a tool,so you are saying ,if i park my car in the garage and go up stairs to bed and the darn thing burn down my house down and kill me and my family,its the same as me not wearing my seat belt?WOW! i'm truely speechless.
Reply
luiscor 11:51PM (4/08/2008)
my bad i was thinking of honda again, less than six years
epilonious 10:52AM (4/09/2008)
I'm saying that's about as likely as your house getting struck by lightening and being set on fire during a nasty storm.
But you don't get to whine about ford quality if lightening strikes your house... or if you do something stupid yourself like park a hot lawnmower next to a pile of sawdust... and you can't rail against stupidity or you'd be lamenting yourself... so instead you post a litany over and over and over again.
In the meantime, since your argument is not changing and the biggest 'tactic' you can come up with basically "nuh uh, you are!", I am done talking with you in this thread.
Tyoodles.