• Dec 3rd 2007 at 8:00AM
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Consumer Reports
released its Car Owner Satisfaction Survey results and brands hailing from the Land of the Rising Sun accounted for nearly half of the winners. Toyota took 10 of the top 39 spots, including the Prius, where nine-out-of-ten owners said they'd buy it again given the chance. U.S. automakers didn't fare as well, only taking seven spots, but the addition of the V6-powered Ford Fusion and Saturn Aura proved that Detroit is making inroads in the family car segment. Despite many domestic models getting tagged "least satisfying" there's been a significant up tick in the U.S. automaker's standings.

Also of note, European models made up 12-percent of the list, particularly the BMW 335i and Porsche Boxster, which rivaled the Prius for owner gratification. The Hyundai Azera and Santa Fe also made the "most satisfying" cut, which is determined if 80-percent of owners said they would buy or lease the model again.

Consumer Reports' full press release is available after the jump.

PRESS RELEASE

JAPANESE CARS CONTINUE TO DOMINATE CONSUMER REPORTS' LATEST CAR-OWNER SATISFACTION SURVEY

South Korean Cars Make First Appearance on CR's Most Satisfying List;
Domestic Models Gain Ground In Family and Luxury/Upscale Categories For The First Time In Five Years

YONKERS, NY - Japanese vehicles continue their domination over domestic and European brands in Consumer Reports' Annual Car Owner Satisfaction Survey. Of the 39 car models that made Consumer Reports' latest Most Satisfying car list, 18 toted Japanese nameplates with 10 of those built by Toyota.

For the fourth straight year, the Toyota Prius hybrid was identified by respondents as the most satisfying of any vehicle, with 92 percent of Prius owners indicating they would definitely buy one again. Following closely, were the BMW 335i coupe/convertible and Porsche Boxster, which drew scores of 91 and 90 respectively.

European models accounted for 12 cars on the list-a slight increase from last year. Domestic models remained steady at seven, and for the first time, two South Korean models, the Hyundai Azera (83) and Hyundai Santa Fe (80), made Consumer Reports' Most Satisfying car list.

For the first time in five years, domestic models have gained ground in the family car category, which has been consistently dominated by Japanese nameplates. The Ford Fusion V6 with all-wheel-drive and Saturn Aura were identified by respondents as two of the top four most satisfying family cars behind the Toyota Prius and Toyota Camry Hybrid. The inclusion of the Lincoln MKZ AWD was also a five-year first for a domestic model to be found among the most satisfying Luxury/Upscale cars.

"These latest results suggest that domestic carmakers are getting better at capturing what people want in the car they drive every day," said Rik Paul, automotive editor for Consumer Reports.

Individual owner satisfaction scores for the vehicles on Consumer Reports' Most and Least Satisfying car lists are published in the Consumer Reports January issue, which goes on sale December 4, 2007. The complete report is also available at www.ConsumerReports.org.

European models dominated the sporty car and roadster categories taking 10 of the top 14 spots. While the BMW 335i RWD (91), Porsche Boxster (90) lead the way, the Mini Cooper proved to be a very satisfying vehicle, three versions - the Cooper S (88), Cooper Convertible (81) and Cooper Hatchback (80) all made the list. Performance generates a strong passion amongst owners, of the top 12 most satisfying cars, half were sports cars.

Consumers Reports Annual Car Owner Satisfaction Survey asks subscribers if they would buy the car or truck they own again, considering its price, performance, comfort, reliability, and enjoyment. In all, subscribers rated their experience with more than 415,000 vehicles and more than 300 separate models, in the survey conducted by the Consumer Reports National Research Center.

Among the least satisfying cars, domestics accounted for 20 of the 22 in the lineup, 15 of which are from General Motors. These included the least satisfying vehicles to own: the Buick Terraza, Chevrolet Uplander and Saturn Relay minivans, with only 34 percent of respondents reporting they would definitely buy or lease one again.

There were no European nameplates listed among the Least Satisfying Car list, but several popular European nameplates, including Jaguar, Land Rover, Mercedes-Benz, Saab and Volvo were absent among the Most Satisfying car list.

Consumer Reports Most Satisfying vehicles are those for which at least 80 percent of owners said they would definitely buy or lease the vehicle again. Consumer Reports Least Satisfying vehicles are those for which less than 50 percent of owners said they would do so. Models are listed within categories in order of most satisfying:

Most Satisfying
  • Small Cars: Honda Fit, Volkswagen Rabbit
  • Family Cars: Toyota Prius, Toyota Camry Hybrid, Ford Fusion V6 (AWD), Saturn Aura
  • Large Cars: Hyundai Azera, Toyota Avalon
  • Upscale/Luxury Cars: Lexus LS 460, Acura TL Type-S, BMW 330i/335i (sedan),
  • Infiniti M35 RWD, Lincoln MKZ (AWD)
  • Sports Cars/Roadsters: Porsche Boxster, Porsche Cayman, Chevrolet Corvette, Mini Cooper S (hatchback), Honda S2000, Porsche 911 Carrera, Mazda MX-5 Miata, Audi S4, Mini Cooper (Convertible), Ford Mustang (V8), Volkswagen GTI, Mini Cooper (hatchback)
  • Coupes/Convertibles: BMW 335i (RWD), Volkswagen Eos
  • Wagons/ Hatchbacks: Mazdaspeed3
  • Minivans: Toyota Sienna, Honda Odyssey
  • SUVs: Lexus RX350, Ford Edge, Toyota Land Cruiser, Chrysler Aspen (4WD), Hyundai Santa Fe, Toyota RAV4 (V6), Toyota 4Runner (V6)
  • Pickup Trucks: Honda Ridgeline, Toyota Tundra (V8)
Least Satisfying
  • Small Cars: Chevrolet Cobalt (coupe, nonturbo), Saturn Ion (sedan), Chevrolet Cobalt (Sedan), Chevrolet Aveo (sedan)
  • Minivans: Ford Freestar, Buick Terraza, Chevrolet Uplander, Saturn Relay
  • SUVs: Chevrolet Trail Blazer (6-cyl., RWD) GMC Envoy (6-cyl., RWD), Suzuki Grand Vitara, Jeep Commander (V6), Chevrolet Equinox, Jeep Grand Cherokee (V6, gas)
  • Pickup Trucks: Dodge Dakota, Chevrolet Colorado (5-cyl.), GMC Envoy (5-cyl.), GMC Canyon (4-cyl.), Ford Ranger, Mazda B-Series, Chevrolet Colorado (4-cyl.), GMC Canyon (4-cyl.)
Complete Owner Satisfaction Scores for all vehicles are available to consumer reports online subscribers. For more information, Consumer Reports Most and Least Satisfying car list are published in the Consumer Reports' January issue, which is goes on sale December 4, 2007. The report also available at www.ConsumerReports.org.


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    • 1 Second Ago
  • 40 Comments
      • 7 Years Ago
      Aaron, you are spot on with the internet trolling that is going on on this and other sites. It's blatantly obvious that GM and the others have paid people to troll these sites quelling any negative opinions they find about their employer. I mean it isn't even subtle what's going on.

      Just look at the Edmunds list for the "Consumers Most Wanted" and you'll see that these GM trolls stuffed the ballot boxes last year and you can bet they'll do it again this time around. How else do you explain rejects like the Chevy Outlander winning "most desirable minivan" or the Cadillac XLR winning the conv. category? That car has been a huge sales flop yet it's the most desirable?

      It really drags down the credibility of Edmunds IMO.

      Just look at it this way Aaron, let the GM's of this world waste the money and time posting crap on the internet forums. Most of the car buying folks are going to buy what they want based on past history, recommendations from friends and family and sources like Consumer Reports, not what a forum of car enthusiasts says they should buy. The domestics have 30 years of negative history to recover from, people aren't going to forgive that overnight no matter what some troll tries to sell them.
        • 7 Years Ago
        I've never bought anything other than a Ford, probably won't in the future and am an avid reader. I have a 2004 Ranger and a 2003 Focus right now and they're okay cars. The Focus is easy to maintain and repair, the Ranger is bullet-proof.

        Ford has not paid me for this ringing endorsement.
        • 7 Years Ago
        Is it really that hard to believe that people, like myself, have owned GM (or the other two domestic manufacturers) cars, and have had little to no problems with them, and will stick up for them when somebody makes a statement concerning them, such as saying that a 1988 Acura is a better car than a brand new Cobalt, which has nothing to do with reality?

        I work for a Japanese company, and have never been approached by GM to be paid to promote their products. Yet, I will state until the day that I die that they make damn good cars. That statement does not come from being paid to say so, it comes from personal experience!

        I currently own a Scion and a Chevrolet, and I love them both. I will be purchasing a new Malibu next spring.

        As far as there being more 1988 Integras on the road in 10 years than the current Cobalt, RUBBISH! On my daily commute to work, I see alot of 10 to 20 year old Cavaliers, and most of them still look to be in great condition. I can't even remember the last time I saw a 1988 Integra, or even a newer Integra, for that matter.
      • 7 Years Ago
      Huh,
      If, in the family car segment, you take out the two hybrids where their drivers are likely to bite their tongues if anything about their car is subpar (because, after all, they are saving the world! right?), that leaves the Fusion and the Aura.... Nice for NA automakers!

      Given that Ford resale stills afflicts all their cars, a 2 year old Fusion will turn out to be a great deal!
        • 7 Years Ago
        Maybe people who bought a Prius really like it? You're talking about a type of car that's designed almost exclusively to hit it's demographic's hotbutton points. If they're satisfied, more power to them.

        It's like owning a sportscar in terms of subjective appeal, except that owning a hybrid (excepting compromise cars like the Insight) leaves with a vehicle you can live with every day.

        It's sad to see Saab not even on the list and Saturn barely there. GM has done an amazing job of absolutely destroying two of the most loyal buyer bases in all of cardom. As good as Saturn is now, it's no longer anything special and I can't see Saturn customers staying loyal when a car like the Malibu is basically an Aura with some shortcoming addressed.
        • 7 Years Ago
        ... except that they paid a hefty premium to get the hybrid savings - a premium that will allow them to barely break even over the life of the vehicle. The repair/service argument could be discussed, but another fact is that, the higher in latitude you go, the less efficient those hybrids are because the batteries don't like the cold, causing the I.C.E. to run alot more.

        Can you even warm those cars up in the winter?
        • 7 Years Ago
        $150 on gas a week? Perhaps it's time to move closer to where you work or stop using that Suburban as a solo commuter vehicle!
        • 7 Years Ago
        "Can you even warm those cars up in the winter?"

        If you don't know the answer to that, perhaps you're not qualified to be discussing them.
        • 7 Years Ago
        @Scott
        I wasn't saying that I spent $150 a week on gas, just that someone driving a Prius probably gets a lot of satisfaction when they're filling up next to the guy who does use a Suburban for his solo commute.
      • 7 Years Ago
      BTW I doubt the domestic manufacturers have to pay anybody to post here, seeing as how a good portion of detroit would likely do it for free if they knew about autoblog.
      • 7 Years Ago
      I find the work done by CR to be marginal and currently with little credibility. They MAY have been good in the past, but they have lost their edge. CR speaks to thise readers who still think they are objective.

      CR will still sell you information that is free, the best price of a new car! CR is out of touch with the way the real world thinks.
        Mike255
        • 7 Years Ago
        I have long believed that CR had a bias against American products. It is merely my opinion but it seems that they portray relatively minor statistical differences as being indicative of major differences in the quality of a product.
        • 7 Years Ago
        To make matters worse, the same readers that use the Consumer Distorts for selecting an appliance are submitting reliability surveys, and, thus, they are completing the vicious cycle of making purchases based on what other Toy-loving readers inputed.
      • 7 Years Ago
      Not a lot of surprises on that list.
        BAM
        • 7 Years Ago
        I am a convert. I have always owned Toyotas and I am not going to bad mouth them at this point. My last two cars were a Sequoia and an Avalon (and I had two each of those). However now I have an F150 Lariat SCREW and a New Suburban. Why?

        Simply stated, the premium upfront price on the Toyota's just weren't worth it. The cost of a new Tundra vs my F150 was crazy and the Sequoia....well, I didn't want a third one of the same vehicle I had already had and the new one will most likely top $50k in the same guise as my Suburban.

        And as a side note....I have had less warranty issues with both of my current vehciles than I have with any of my more recent Toyota's.

        So one does not have to say that the Toyota's are bad or have fallen....but I can say they are pricey and the domestics are certainly catching up.
      • 7 Years Ago
      i thought the ridgedline was not doing that good (since I never see one on the read) and the Tundra is a POS with all those quality problems. How come the SIERRA, Silverado or the F150 is not on the list?
        • 7 Years Ago
        No matter how they've admitted to being biased in the past, it's still Consumer Reports.
      • 7 Years Ago
      Since the 80s, the Japanese auto makers have been making better cars than the American car manufacturers, they consistently do it better. So why is it that the American manufacturers continue to fail to learn anything from the success of the Japanese. It's not that we are not capable of producing a product comparable to the Japanese, it's that corporate America is making too much money selling us things that fail and wear out out much more quickly, and this is an integral part of their strategy for making money. To put it bluntly, screwing people has become standard business practice in America.

      The 1988 Acura Integra is a significantly better car than a 2008 Chevy cobalt, why is that? When every Chevy cobalt that's on the road today has been crushed, there will still be 1988 Acura Integras on the road.

      Is it any wonder that that every 10 years, like clockwork the American car manufacturers find themselves in financial trouble, this is a direct result of them producing and selling products that are are inferior, yet they continue to market inferior products, which Americans continue to buy. Apparently many American consumers have no problem allowing themselves to be suckered, generation after generation. Fool me once, shame on you, fool me 10 times in a row over 30 year period, you one dumb gullible mother.
        • 7 Years Ago
        "Apparently GM, Chrysler and Ford have money to pay people to monitor blog sites like this, because they know that people pay attention to the stuff they read on them."

        For some reason I picture you sitting at your computer with tin-foil hat.
        • 7 Years Ago
        Hey guys, lighten up on the kid, when he grows up and gets his first driver's license, all he'll be able to afford is a 1988 Acura. It's his dream car. We were all 13 once.
        • 7 Years Ago
        And of course it's just a coincidence that within two minutes of me posting a comment that is critical of US automakers, commenters appear to rebut my assertions. Apparently GM, Chrysler and Ford have money to pay people to monitor blog sites like this, because they know that people pay attention to the stuff they read on them. Actually they don't even have to pay people, they just tell their employees to monitor the sites because their jobs depend upon deceiving people, so they con their employees into acting as their stooges free of charge. Typical of corporate America today, shafting the consumers and shafting their employees at the same time, truly a thing of beauty, from a shyster's perspective.

        This has all become part of their business model, SOP (standard operating procedure), for companies who long ago decided to put marketing and advertising PR ahead of quality and workmanship, because this method has proven to put more money into the pockets of the stockholders and the CEOs. And when business goes bad when the façade of their con job begins to wear thin and falter, they just lay off their workers, take away their benefits, undermined their unions, and then get the US government to bail them out, with taxpayer money, our money, the very taxes which came right out of the pockets of their own employees and the people they sold their substandard products to. What a beautiful racket, great work if you can get it. It's the kind of scam that has proven time and again to be far more profitable than producing a competitive product for a fair price, so they will go on operating in this way indefinitely.
        • 7 Years Ago
        Aaron,

        Your accusations that posters are being paid by the domestics are libel. They are false accusations made with reckless disregard for the truth (called "malice" in legal terms). GM, Ford, Chrysler, and any of the posters who you committed libel against here can now sue you into the ground.

        In fact, I encourage them to sue you, so they can make an example of idiots like you that will go on public record.
        • 7 Years Ago
        Hey now all of you angry hate filled replyers calm down. This person, although relatively biased, does make a few good points.

        As most of you sit and flam him for at least stating some of the obvious of the domestic automobile dealers of the past, some of you are still wearing your ignorant colored glasses by not actually seeing what has happened to the domestics. I have work closely with a lot of people who build domestic cars and mechanics back in the mid 80's to mid 90's and the former employees there do confirm that how domestic automobiles used to profit was from the repairs and selling parts. Remember back in the early 90's it was considered "normal" for cars to have head gasket problems after 70,000 miles on them? Today these days a car company will be chastised if they consider that type of problem "normal wear". Remember the notorious transmission issues that Chrysler had as well as their engines breaking piston rings and burning oil at an early mileage? Also can't forget the number of safety issues all of the minivans had, the nightmare list of issues that all models of the Dodge Intrepid had. Also I'm sure some of you sore former Ford owners of the mid 90's is still paying the price of having the 3.8L V6 with the head gasket problems that Ford constantly denied was an issue until a class action lawsuit was made. GM owners with the former 3.1L V6 with notorious electrical problems starting with the anemic alternators, water pump issues, map senor issues (car not starting), oil starvation in the 3.1L V6 and 3.4L V6, power steering failures, cast iron engine block cracking under extreme cold temperatures...etc. I do acknowledge that there has been less issues with Ford than the other 2 have experienced. The problem with the big 3 manufacturers is not just the quality control, but has always been about their tendency to deny such issues and pass it off as consumer negligence. It's things like that which have lead most to lean more towards the foreign manufacturers. Yes sure I know the foreign manufacturers are not totally perfect, nobody is, but the clever thing that they do is that they actually "listened" to the consumer complaints and learned from the domestic companies' mistakes in order to improve their products and self image, which made them much more attractive to the average consumer as well as some former "pro-domestic" buyers. Just look at what Hyundai is doing today and the past few years. The problem with the domestics is that they had a lot of arrogant, ignorant, and blind people on the top of the glass ceiling that only believed what they wanted and was never in tune to the reality of their situation, hence look the mess Ford NA is in now. They did not listen to the consumer's complaints, issues, and concerns. Instead they pass it off as if the consumers don't know how to take care of their cars, which may be true for some. Today some domestic companies are finally learning their mistakes and slowly catching up, some much more slower than others. Granted now the domestic companies are much better than they have been in a long time, but they have a very long way to go. Their efforts today is a small climb towards the mountain they have yet to overcome.

        That part he was right on the money, weather most of you with your blinders want to admit it or not. You may sit there and say "well my mom's chevy celebrity or citation is still running today without any problems" however that makes up a very small percentage of actual quality vehicles released to the public by the domestic manufactures back then.

        For future reference instead of jumping down somebody's throat with your "pro-domestic" nazi radical extremist like behavior, try to read past the biased opinion and reply with a more sensable approach. The key is research before making yourselves sound like a bunch of arrogant fools.
        • 7 Years Ago
        Hmm I owned an 89 Integra, and as much as I love Honda Motors products I would never pick it, over a modern car.

        It was a good car to learn on since it didn't have ABS, and no airbags. But hey, let's be real here, as chintzy as a 08 Cobalt might be, there's no way to know what it's long term reliability is going to be.
        • 7 Years Ago
        Ignorant. Things change. I'm not saying I won't consider an import next time I'm buying, but all three American vendors, especially Ford, have given me confidence to buy from them.
        • 7 Years Ago
        I've seen Chevrolets and Buicks go longer and farther in any Honda or Toyota.

        They might not always work perfectly, but damnit, they go!
        • 7 Years Ago
        This is a prime example of a troll. A post that is completely devoid of insight, created for no reason other than to belch flames and provoke others.

        There's absolutely no room for discussion or debate. You have to wonder if he even asked himself, "Why am I making this post?"
        • 7 Years Ago
        Bias
      • 7 Years Ago
      This list would be credible if they even knew what cars were being sold

      Chevrolet Cobalt (coupe, nonturbo) - there is no turbo Cobalts period. Not until much later this year. There is however a supercharged cobalt.

      Chevrolet Trail Blazer (6-cyl., RWD) GMC Envoy (6-cyl., RWD) Jeep Commander (V6). - Maybe it is different in the USA, but in Canada there is no RWD Trailblazer or Envoy anymore, and the Commander only came with a V8.

      Pickup Trucks: GMC Envoy (5-cyl.), I had no idea there was a 5 cylinder Envoy Pick Up truck!
      • 7 Years Ago
      In most applications it appears to be worse on fuel, but the engines are typically of larger displacement anyway. So, more cylinders and more air and fuel means worse economy.

      Never been a fan of the Canyon/Colorado 5cyl. The VW produces some nice power for the size, but it lumps a bit at idle. Never had a chance to experience the Audi plants.

      Anyway, I think need to pull their head out of their assumptions. Toyota is having a rough year, and their Echo/Yaris cars were NEVER particularily reliable - but somehow it's easy to forgive them.

      The people that bitch about reliability are very uninformed, have no interest in learning about their car and doing the maintanence themselves, or lease, and return their car every 2-3 years anyway. I remember a friend of my sisters saying "I've NEVER had a problem with my Honda'' - well, after 7 months, I'd hope you wouldn't. You just don't see mass failures in American products anymore. Hell, even Chryslers 4speed is rock solid - but people just remember the early 90's Caravan's and Intrepids and poo-poo and entire brand for it.

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