http://www.autoblog.com/2007/12/02/fords-quality-turnaround-leads-to-free-money/ Autoblog Comments for http://www.autoblog.com/media/feedlogo.gif http://www.autoblog.com en-us Copyright 2008 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.autoblog.com/2007/12/02/fords-quality-turnaround-leads-to-free-money/http://www.autoblog.com/2007/12/02/fords-quality-turnaround-leads-to-free-money/
Did anyone else notice this?]]>Dec 2nd 2007 1:33PMhttp://www.autoblog.com/2007/12/02/fords-quality-turnaround-leads-to-free-money/http://www.autoblog.com/2007/12/02/fords-quality-turnaround-leads-to-free-money/Dec 2nd 2007 1:37PMhttp://www.autoblog.com/2007/12/02/fords-quality-turnaround-leads-to-free-money/http://www.autoblog.com/2007/12/02/fords-quality-turnaround-leads-to-free-money/
Any way you slice it building better cars is more profitable. Besides the cost there is the huge factor of customer satisfaction. It is expensive enough replacing a transmission under warranty but what kills you is when after doing it that customer still swears off your product because you left them and their family sitting on the side of the road. This is what killed the Windstar/Freestar more than anything. Ford, GM and Chrysler thought it was acceptable to leave a certain percentage of their customers on the side of the road if it meant an overall savings per unit. It worked in the past when customers were just happy to hear their repair was covered under warranty. Their customers spoke and said that wasn't acceptable anymore and Ford and GM seem to be listening.

More than any financial statement these reliability numbers speak well for Ford's future. The Camry is proof that people will buy your car again no matter how boring next time if you give them something that isn't going to break down. Ford is going to have a much easier time holding onto Taurus and Fusion customers than they did Explorer and Windstar owners.]]>Dec 2nd 2007 2:20PMhttp://www.autoblog.com/2007/12/02/fords-quality-turnaround-leads-to-free-money/http://www.autoblog.com/2007/12/02/fords-quality-turnaround-leads-to-free-money/
--"Shelties sometimes try to "herd" the people into a group by running around, barking, and nipping at heels. This tendency appears most when children run around the yard in a group." --

Ford is now close to being in the same group as Honda and Toyota in regards to quality, that is all they were saying. ]]>Dec 2nd 2007 3:21PMhttp://www.autoblog.com/2007/12/02/fords-quality-turnaround-leads-to-free-money/http://www.autoblog.com/2007/12/02/fords-quality-turnaround-leads-to-free-money/Dec 3rd 2007 5:36PM