J.D. Power and Associates has polled owners of factory-nav equipped vehicles, and Infiniti's zippy-performing setup gets the nod for top honors from end users. Part of the win might be chalked up to the hard drive that the Infiniti system comes with, making it more responsive than a DVD based navigation system. Infiniti owners also tend to be more tech savvy than owners of other navigation-equipped vehicles, further contributing to the win. The study's results show that even after coming up with a few extra thousand dollars to get the fancy LCD in the dash, most drivers hardly scratch the surface of what the systems can do for them. Apparently, watching a little triangle follow an animated route is all many owners ever use their nav systems for, preferring to be even more helpless and use live operators to talk them in.

Ignorance leads to negative comments about maps that are out of date (easily rectified via updates), while actual technology gets in the way when it comes to wonky voice activation and real time traffic updates that have limited coverage in some areas. Despite the complaints, most owners declined to go back to the dealer for any kind of solution. Some owners apparently purchase navigation systems because they like the fancy cachet, while others actually use the systems. Those that use their nav more than twice a week tended to be more satisfied, pretty much proving that navigation systems are complex and take time to learn how to fully utilize before they're more than an expensive electronic bauble. Having used the Infiniti navigation system, we can say that it is among the best when it comes to ease of use and accuracy, but unfortunately, we're not junketing enough to far flung locales to actually need it.

[Source: Automotive News - Sub. Req.]