Autoblog

Ed Hays @ Aug 29th 2007 4:30PM

This seem to be the forum to vent my frustration about Chrysler's decision to include a Lifetime Powertrain Warranty on all 2007 vehicles purchased from July 26th onward. Over 450,000 customers, myself included, purchased our 2007 Chrysler Corportaion vehicles before July 26th. Unfortunately, we are limited to the 36 mo/ 36,000 mi. warranty. My complaint to Chrysler about this was answered with regrets and an invitation to visit my dealer to inquire about my vehicle's eligibility and to invite me to consider the purchase of an Extended Service Contract. My contention is that purchasers of 2007 Chrysler vehicles, prior to the July 26 date, have been terribly wronged and summarly dismissed. This warranty is not just some dollar off promotion for purchasing the car at a certain time of the year; it is a significant value-added lifetime benefit that has been added during the middle of a current modell year run at the expense of all prior purchasers. As the new owners of Chrysler Corporation, this is certainly no way for Cerberus Capital Management to add to or maintain a loyal customer base. But then again, with the hiring of Bob Nardelli and his bottom line school of management, this may be the intended future path of the new Chrysler Corporation. If there was ever an argument for a class action suit, this seems to be a prime example of a textbook case for one.