- Jul 19, 2007
J.D. Power Report: Jaguar satisfies the customers it has left
Adding ammo to the argument that domestic automakers are making a comeback in significant areas like customer service, the top five spots in this year's 2007 CSI Study are occupied by automakers from the U.S.A., not counting Lexus, which tied for third place with Cadillac. Buick came in second, while Mercury and Saturn earned the fourth and fifth positions, respectively.
One interesting finding of the study was that Toyota earned a relatively low score of 858 out of 1,000, which was only good enough for a three-way tie for 22nd place with Ford and Chrysler. All three were below the industry average of 876 points out of 1,000. While Ford and Chrysler placing so low could be explained by a number of factors, including the general feeling of malaise among their respective workforces in the face of each company's financial troubles, Toyota's placement might be explained by the fact it just doesn't have enough service centers to adequately meet the demands of its ever growing customer base. Ford, at least, can be happy with the fact that today's news may have increased the value of Jaguar, which is up for sale, by at least $50 or so.
[Source: J.D. Power and Associates]