• Jan 24, 2007
USA Today's James Healey really liked the new VW Eos. "... boy, was the car nice when it wasn't broken." Uh oh. Broken? In technical terms, giving a non-working car to the nation's highest-circulation newspaper is offically called a "whoopsie." Healey loved how the Eos looked, drove and operated until he stopped for gas. After filling up, the gorgeous hardtop convertible showed signs of electrical problems by refusing to start. Not Good.

After waiting a few minutes for VW's mechanics to show up, Healey nervously played with the key fob, inadvertently opening the car's locks, thereby accidentally discovering the Goddess of the Dawn had awakened. After returning the car to its makers, Healey is told the car's battery cable had been disconnected for a recent car show and not properly replaced. Forgivable, we suppose. But then he's also told the mechanic found a missing seal in the car's air-intake system. A bit more difficult to explain.

Probably just an honest mistake that will never happen again and is not indicative of Eos's reliability. But then, not exactly the kind of thing you want printed in more than 2.2 million newspapers nationwide, or on Autoblog for that matter.

[Source: USA Today]


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  • 35 Comments
      • 6 Years Ago
      "Probably just an honest mistake that will never happen again and is not indicative of Eos's reliability."

      Suuuuuuuuuuuuuure.
      • 8 Years Ago
      Former (and never again) VW owner chiming in. My 2000 Passat spontaneously combusted in the middle of the night. When it was all over, 3 vehicles were totaled and there was 1/4 million in damage to my apartment. The investigator said it was probably an electrical problem but couldn't make a definitive conclusion because the damage was so severe. But before the car self-immolated, I'd had to replace faulty airbag sensors, a set of ignition coils, a rear window lifter (5 times), and a radio that mysteriously turned down the volume for no apparent reason.

      It's a shame - VWs are lovely cars and nicely appointed. But they are terribly unreliable. I'll never buy another and I insist that friends who have them park in the street when they come to visit.
      • 8 Years Ago
      steve:
      VW saying it was a battery cable was a cover story, there's evidence to believe it wasn't the actual reason. Read the article.

      I currently own a VAG product, and this is all too believable to me. My rear dome light blink on and off when you touch the headliner, and my power locks don't work in the Wendy's drive-thru (RF interference?).

      And looking at the interior "wood" all broken up in my brother's Passat is heartbreaking. The car is only 5 or 6 years old and it looks like its 12 inside. My Saturn never looked like that when I got rid of it after 8.
      • 8 Years Ago
      Give me a break! There is one thing I agree with, if this had been an American automaker no one on autoblog would have give it a pass as "forgivable".

      The real junk cars aren't Japanese, Korean or Domestic, it's the unforgivable quality (or lack thereof) and poor reliability of European cars.

      QUEEN GAISI
      • 3 Years Ago
      i owned a jetta and it ran until it got to 130,000 miles and then it said to me "I'm tired" and the engine needed to be replaced. It was a 2001 and i drove it for 7 years and only had minor issues. I kept the oil changed and brakes checked and tires replaced at prompt tiomes. The VW was very good to m. Now i want to buy another one and i am looking at the EOS and i read all the reviews. I am worried about the leaking i have heard about so much. I have the 2008 in mind....any suggestions?
      • 8 Years Ago
      Let the flaming begin! Oh wait, it already has.
      • 8 Years Ago
      I too fail to understand why people insist on 'over-hating VW's because of some purported quality issue. While yes, VW's can have failures like any other car, but I don't think they are out of sort with other dealerships I have worked at. Yes, I work at a VW dealer, but I've also owned 7 of them myself, spanning every generation back to 1985. None of these while I have owned them have had any major mechanical gremlins that were not due to the previous owners negligence (or my own). Like any other vehicle, they need to be maintained, and when this is not done, they fail just like everything else. The one difference I have found between VW and other brands, is that it attracts people who complain... ALOT. When I worked at Mazda, I saw just as many problems and just as many weird faults as I have in my years at VW, but I noticed since Mazda had a 'reputation' for decent quality, people didn't complain nearly as much. Whether these reliability reputations are deserved or not always depends on your personal experience, but mine has been so far that VW's reputation for bad reliability is largely undeserved, especially in the new MKV platforms, whose repair rates are almost half of the previous body. Sure, you can always find that person who has a 'buddy' who had a bad experience, or something... but usually the person relaying the tale is exaggerating somewhat in order to reinforce his / her story; as I often see happening in the comments section of this blog.

      The same thing occurs whenever something bad happens to a GM or whenever GM or VW releases a new product. The Japanese car lovers come out of the wood work in order to bash anything else that happens in the market. It seems to me, that in order to get a good comment section in this blog...is that it has to be about how good the Accord/Camry/Civic/Corolla is. Personally, I'm just sick of under-educated yahoos who believe the hype about these cars enough that they bash every other car in existence. Don't get me wrong, I don't think these cars are poorly built or awful, I'm sure the people who buy them see in them whatever it is they are supposed to see, but by no means do I think every human being on the planet should own one. Same for VW, I think it's good that a majority of people buy those Japanese cars...atleast I don't have to feel so sheepish when I drive my 2007 GTI, or my 1993 Passat VR6 and know that I appreciate my cars for what they ARE, not what they represent to other people.
      • 8 Years Ago
      no wonder some people hate VWs
      • 8 Years Ago
      If the problem was truly a poorly attached battery cable, I don't think it was fair to report it. Even if intelligent readers will recognize that this wasn't indicative of the car's reliability.

      In my research I'm actually seeing decent repair rates for the 2006 Jetta and the 2006 Passat:

      http://www.truedelta.com/results0906.php

      They're falling between the Asians and the domestics.

      I'm preparing the next update, with an additional quarter of data, and the rates for the VWs (and most of the other models) will be changing very little. The updated results will be based on 51 Jettas reporting for a total of 332 months, and 36 Passats reporting for a total of 197 months.
      • 8 Years Ago
      I agree with the other readers. VW is known by educated people to be garbage. Only high school kids who haven't had any car experience buy a Jetta or Golf(Rabbit), but after that, its inexcusable to buy a VW. I think the main reason why they sell is because short term drivers (like car reporters) rate them well after driving them for 5 minutes, and not actually owning them. Hopefully this is the beginning of the end of that.
      • 8 Years Ago
      Delicron: My issue with VW stems from the fact that I'm paying a premium price for a product that is constantly breaking on me. I understand that all cars have their quirks, but it seems like most Vdubs share the same problems. You'd think they would start thinking about their electronics and how to improve their reliability a bit.
      • 8 Years Ago
      I have to say, all this hating on VWs is really crap. My first car was a 1992 Cabriolet (with all the options). It was a great cruising car, and had decent acceleration ta boot. The ONLY problem I had with it was that the clutch cable broke, which I can understand when the car is 13 years old. I sold it, and drove a 1987 Toyota Pickup. That was quite possibly the biggest waste of money ever. I hated that truck.

      Now I drive a 2002 New Beetle TDi, and you know what? I love it. 73K miles on it, and no problems whatsoever.

      The only VW I've ever disliked was the 1973 Super Beetle my dad and I started to restore. The engine was a piece of crap, as it had obviously been worked on by someone that knew nothing about engines.
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