Toyota recalls an opportunity to shine?
Other factors including as the 2000 - 2001 Explorer rollover recall "deflating" future public outcries over recalls and Toyota's kaizen philosophy, are detailed at the link. Also worth noting are comments by BW readers who had a quite different take on the matter (read: accusations of media bias).
What's your view? You know the drill...
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Get recall details from the NHTSA and find out what to do if your car been recalled.