J.D. Power revamp should swing quality ratings
The changes affect the number of questions asked (217 vs. 135) and the way in which they're asked to the almost 60,000 new car and truck owners. Owners are also given the chance to reply in essay form for the first time.
Though some manufacturers might cry foul if they drop in the rankings as a result of the new survey, most appreciate the additional material they'll be able to glean from J.D. Power's results.
[Source: The Detroit News]
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