• Aug 18, 2005

Beginning next month, if you own a GM vehicle and subscribe to OnStar, you are in luck — in the event of a recall, you will not only get the standard notice in your mailbox, you will also be alerted when you press that blue button you paid $700 extra for. This sure sounds like a good idea, but we are not sure how we feel about it: on one hand, we applaud GM's effort to keep the consumers informed on potentially dangerous product-related issue; on the other, we worry about a car company that has such a poor quality track record (in 2004 alone, GM recalled more than 10 million cars) that it needs to take steps to make sure all the recall repairs are being completed before class-action lawsuits start popping up. And what if the OnStar button is actually the component that's being recalled? Then what?



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  • 15 Comments
      • 9 Years Ago
      Huh. That's actually a nice feature, especially with one's busy schedule these days. (I'd never get my oil changed without those stickies.) Wish certain computer operating systems (...cough...M$...cough...) would alert the end user BEFORE the blue screen of death.
      • 9 Years Ago
      #3, I get the joke, but on a seroius note....GM is deploying On-Star in all new vehicle launches as a standard feature by 2007....This makes good sense, On-Star is an excellent saftey feature that I think other automakers will look to get involved with in the future.
      • 9 Years Ago
      I think that it's newsworthy for people like me who don't like to constantly browse the internet for news results. Unless you're talking about in print, but that'd actually be even worse since I live nowhere near the Detroit area. Also, like the entry says, you'd get a letter through the mail about your recall as well. I agree that the bash towards GM in the entry is unwarranted, and BF has listed a lot of good points. I don't understand why a struggling company who has problems should be hit constantly with insults. I know it's a lot of fun to kick somebody while they're down, but I've been viewing this place long enough to find that everytime I see something good - or bad - about GM, Ford, and DCX, somewhere in the entry or comments, there's something about how bad they are. This new way to accomodate a customer and keep them alert on possible recalls is a great idea and is a great step towards customer service satisfaction for GM.
      • 9 Years Ago
      "Including OnStar would be the final nail in the coffin: I would never buy a vehicle with a built-in surveillance system. Call me paranoid, but if they want my money, they'll keep their radios out of my car." Agreed. I'd buy a car with OnStar, but the OnStar brain would go straight into the dumpster. GM can try to guilt me about my family's safety all they want, but I'm not driving a car with a tracking device and full telemetry.
      • 9 Years Ago
      If you are going to build a two-way communications system into every car you produce, it would be stupid not to use it for recall information. It would be nice if they offered a plan where you pay per use, even if it was $25. There are those people who will push the blue button on a whim. There are others who will only push it if they need an ambulance.
      • 9 Years Ago
      Comment to BF in post number 2: Yes, GM has a higher market share then any other automaker in NA. BUT, even after adjusting for market share, GM has had a far, far higher recall rate then other manufacturers. How much higher? GM's recall rate, adjusted for market share, has been 200% to 400% higher then Toyota's over the last several years. Also, GM's initial quality scores have gone way up, but long term quality is still a concern.
      • 9 Years Ago
      As long as you have cell coverage, AAA and your cell phone are fine. I bought a used car that had onstar, never subscribed, seams a bit of a rip off to me. Some features like when they contact you after the airbags deploy should be free for just buying the onstar system, it should be in the best interest to keep us alive if they want us to keep making the payments to gmac.
      • 9 Years Ago
      I recalled my $34.95/month from Onstar- I cancelled yesterday!
      • 9 Years Ago
      Three year != long term.
      • 9 Years Ago
      Storm: Wrong, GM three year reliability is almost the same as Toyota.
      • 9 Years Ago
      Including OnStar would be the final nail in the coffin: I would never buy a vehicle with a built-in surveillance system. Call me paranoid, but if they want my money, they'll keep their radios out of my car.
      • 9 Years Ago
      What I think is funny is GM is already planning on telling FUTURE customers of FUTURE recalls and the cars haven't even been produced yet.. How funny.. The other thought i had was what happens when onstar comes on to tell them the car is recalled, imagine if this is the 2nd recall.. you can bet the person on the other end of that onstar is going to get a lot of cussing from customers.. The other people who really want gm, will probably find the fuse and disconnect the Onstar.. yeah try calling me now. :)
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