In J.D. Power's Customer Service Index (CSI) Study, Lincoln and Buick finally trumped perennial front-runners Lexus and Infiniti. The survey essentially gauges the way customers are treated at dealerships from both quality and satisfaction standpoints. Lincoln is rocking a new subsidized maintenance program, and improved vehicle quality has helped keep owners out of dealerships in the first place. Other points of interest from the CSI Study: Toyota finished well below average, which has been the case for the brand ever since the study put its focus on customer handling. Audi and Jaguar showed the most improvement, with MINI and VW also finishing above average. Nissan, Mitsubishi, Hyundai and Subaru all finished below average, and, not at all shockingly, Land Rover was the only luxury marque to score below average. Way to fail, Land Rover.

I'm reporting this comment as:

Reported comments and users are reviewed by Autoblog staff 24 hours a day, seven days a week to determine whether they violate Community Guideline. Accounts are penalized for Community Guidelines violations and serious or repeated violations can lead to account termination.

    • 1 Second Ago
  • From Our Partners

    You May Like
    Links by Zergnet
    Share This Photo X